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Webinar on Quality Planning, planning process of Project Quality Management
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Saket BansalPMP, PMI-ACP, CSM , ITIL-F
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Quality is Conformance to Requirement
- CrosBy
“Degree to which a set of inherent characteristics fulfils requirements” ISO
Quality is planned , designed and build in -
not inspected in.
Fitness for use.- Joseph M. Juran
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Product Project
Breakdown
Slow
Rework
Error
Quality planning manages both
Document how the
project will demonstrat
e the compliance
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Identify Quality
Requirements
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InceptionDevelopmen
tGrowth Maturity Decline
Enterprise Quality Management
Product Lifecycle
Project Quality Management
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Customer SatisfactionPrevention over InspectionContinuous ImprovementManagement Responsibility
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Cost of Conformance Cost of Non-Conformance
Preventive Cost• Training• Documented Process
Appraisal Cost• Testing• Inspection
Internal Failure Cost• Rework• Scrap
External Failure Cost• Warranty• Loss of Business
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Cost
of
Qu
ality
Benefit of Quality
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A Structured tool, used to verify that set of required steps has been performed Used in Quality Control processExamples
•Checklist for giving build •Checklist for Installation •Checklist for product verification
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Describe Project or Product AttributeDescribe process for measuring these attributesUsed in Quality Assurance and Quality Control Process Example
•Schedule Variance•Defect Frequency•Failure rate•Availability
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How the process will be analyzed?•Process boundaries•Process configuration•Process metrics•Target for improved performance
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Quality Management
Plan
Process Improvement
Plan
Quality Metrics
Quality Checklist
Develop Project
Management Plan
Identify Risk
Perform Quality
Assurance
Perform Quality Control
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QuizQuiz
A. Quality MatricesB. Quality ChecklistC. Quality Planning
D. Quality Assurance
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A. A category assigned to product or service having the same functional use but different technical characteristics
B. Degree to which a set of inherent characteristics fulfils requirements
C. Categorization of product based on its quality
D. An representation of cost of quality
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C 13%
A. Quality MatricesB. Quality ChecklistsC. Process Improvement
PlanD. Cost of Quality
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A 19 %
A. Destructive TestingB. TrainingC. DocumentationD. Rework
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A. Process improvement plan specifies the quality goals which project must meet
B. It outlines the key steps that must be performed as a part of quality control
C. It details the quality policy of the project
D. It details the steps to analyze processes to find and remove non value added activities
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Frequent WebinarsFocused Google hangout sessionsOnline Forum http://forums.izenbridge.com/
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Facebook Group•www.facebook.com/groups/PMPMeetup/
Facebook Page•http://www.facebook.com/izenbridge
Youtube channel •http://www.youtube.com/izenbridge
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Saket [email protected]: 9910802561Web: www.iZenBridge.comLinkedIn: www.linkedin.com/in/saketbansal