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John Hagel, The Power of Pull and Co-Chairman, Center for the Edge, Deloitte & Touche's Keynote presentaion from Enterprise 2.0 Conference in Boston on June 21, 2011. The successful transition to Enterprise 2.0 hinges on explicitly tying social software deployments to performance metrics that matter. But these metrics have an even more powerful, second-order effect: they foster passion among participants in ways that accelerate learning and performance improvement. Weaving together performance and passion gives companies a significant advantage in a world of steadily increasing economic pressure.
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“What problem are you trying to solve?”
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Sharing, connecting, & the revolution in Tunisia.
But not business value.
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3 examples Real problems & how to solve them.
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“Help me get better at key roles.”
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1Communities of Practice
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Communities
0
5.0
10.0
15.0
20.0
Aug Nov Feb May Aug
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Members
0
1250.0
2500.0
3750.0
5000.0
Aug Nov Feb May Aug
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5 divisions preparing to launch 30+ more communities
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“Help us avoid surprises.”
“Help us get through compliance.”
Businesses
Compliance
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2DB Social Media Council
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Businesses
Compliance
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Share best practicesShape central services
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Simpler processBetter-qualified projects
Cheaper to do things right, once13
“Help us work better.”
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3 An Enterprise Platform+ Center of Excellence+ Collaboration Community
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portal120
1001000
communitiesteamsanswers
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$10+ million
1000 man-days
25% email/meetings
50% service calls
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Employee engagementRole proficiencyBusiness examples
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Donʼt just retweet the revolution.
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Change the work.
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