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Overlooked, Underloved & Unknown Analytics Anna Lewis

Overlooked, Underloved & Unknown Analytics - SMX London 2012

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Page 1: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Overlooked, Underloved & Unknown Analytics

Anna Lewis

Page 2: Overlooked, Underloved & Unknown Analytics - SMX London 2012

New Google Analytics Features (2011-2012)

Multi Channel Funnels

Real Time Reporting

Flow Visualisation (Visitor, Goal, Social)

Site Speed

Webmaster Tools Integration (SEO)

Social Reports

http://kooz.ai/gafeatures

Page 3: Overlooked, Underloved & Unknown Analytics - SMX London 2012
Page 4: Overlooked, Underloved & Unknown Analytics - SMX London 2012

1. How to find social2. Social Reports3. Sub-Reports4. Dimension details (URL/Network)5. More Metrics for analysis6. Extra Reports7. Breadcrumb 8. Data and Graph choices

Page 5: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Social Summary

Social > Overview

Page 6: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Stats Per Socially Shared URL

Social > Pages

Page 7: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Which Shared Pages Are Successful?

Social > Pages > Compared to site average

Page 8: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Off Site Social And Link Activity Per URL

Social > Pages > URL > Social Network and Action

Page 9: Overlooked, Underloved & Unknown Analytics - SMX London 2012

On Page Social Activity

What social buttons are clicked?

Page 10: Overlooked, Underloved & Unknown Analytics - SMX London 2012

On Page Social Activity

Social > Social Plugins > Social Source and Action

Page 11: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Which Pages Have Good Social Interaction?

Social > Social Plugins > Compare to site average

Page 12: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Social Media ROI?

(Conversion Value – Costs)

Costsx 100

Page 13: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Which Social Networks Convert?

Social > Conversions

Page 14: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Social Media’s Share Of Conversions

Social > Conversions > Percentage Pie

Page 15: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Social Media’s Share Of Conversion Value

Social > Conversions > Percentage Pie > Select value from drop down

Page 16: Overlooked, Underloved & Unknown Analytics - SMX London 2012

How Social Media Assists Conversions

Social > Conversions > Assisted vs. Last Interaction Analysis

Page 17: Overlooked, Underloved & Unknown Analytics - SMX London 2012

How Social Media Assists Conversions

Social > Conversions > Assisted vs. Last Interaction Analysis

Page 18: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Digging Deeper Into Social Journeys

What other visits have social users made?Where in the journey does social fit?How valuable are your social media visits?Are you attracting quality users?

Utilise Secondary Dimensions

Page 19: Overlooked, Underloved & Unknown Analytics - SMX London 2012

How Social Fits In To Conversion Journey

Social > Conversions > Secondary Dimension = Keyword (Or Source/Medium) Path

Page 20: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Social Reports for Outreach & Brand Monitoring

Who’s been interacting with your content?

Page 21: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Track Mentions Of Your Content

Social > Pages > URL > Activity Stream

Page 22: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Links, Bookmarks And +1s Of Your Site

Social > Pages > Any URL > Activity Stream > Breadcrumb ALL > Events

Page 23: Overlooked, Underloved & Unknown Analytics - SMX London 2012

+1s Of Your Content

Social > Pages > Any URL > Activity Stream > Breadcrumb ALL > Events > G+ icon

Page 24: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Social Dashboardhttp://kooz.ai/socialdash

Page 25: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Social Monitoring Dashboard

Visits from Social NetworksVisits and ConversionsGoal Value by Social NetworkData Hub ActivitiesData Hub Activities by Social Network and ActionSocial Visitor Loyalty (Visits Count)Interaction by Day of the WeekVisits and Pageview by Social NetworkData Hub Activities and Visits by Shared URLSocial Actions by Shared URL

Page 26: Overlooked, Underloved & Unknown Analytics - SMX London 2012

What To Do With The Data?

Calculate ROIUnderstand usersCapitalise on what worksStop or improve low ROI methodsIdentify and outreach to usersIncrease profit

Page 27: Overlooked, Underloved & Unknown Analytics - SMX London 2012

@Koozai_Anna

Anna Lewis

facebook.com/koozai

[email protected]

www.koozai.com/TV

Page 28: Overlooked, Underloved & Unknown Analytics - SMX London 2012

Further Reading, Custom Reports & Dashboard

Social Reports Exploredhttp://kooz.ai/socialga

Social Interactions by Day of the Weekhttp://kooz.ai/socialbyday

Social Visitor Loyaltyhttp://kooz.ai/socialloyal

Social Media Dashboardhttp://kooz.ai/socialdash