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MICROSOFT CLOUD SPECIALISTS OFFICE 365 DYNAMICS CRM ONLINE SharePoint 2010 Roundtable – Successful Intranets Lee Ralph – OSC Eddie Foubister – OSC

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Page 1: Osc share point_2010_roundtable

MICROSOFT CLOUD SPECIALISTS OFFICE 365 DYNAMICS CRM ONLINE

SharePoint 2010 Roundtable – Successful Intranets

Lee Ralph – OSCEddie Foubister – OSC

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MICROSOFT CLOUD SPECIALISTS OFFICE 365 DYNAMICS CRM ONLINE

What we will cover…..

1. Introductions

2. Award winning Intranets

3. Demonstration

4. How to ensure my Intranet is successful

5. Q&A and 1:1 sessions and arrange a consultation

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IntroductionOSC Services Consulting Services Information Management and Cloud

Strategy Graphic Design & Usability SharePoint Online and Exchange Online Form and Workflow Development Training & Custom Development Intranet/Extranet/Internet Projects SharePoint Support Services Everything SharePoint!

STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

OSC Value Add 10 years of re-usable IP We can share our experience within

your industry vertical

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STRATEGY CONSULTING SUPPORT MICROSOFT CLOUD SPECIALISTS OFFICE 365 DYNAMICS CRM ONLINE

Introduction

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SharePoint Design Based on Mobile Device

Familiar Interface

Icon driven Simple

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Heineken Intranet

Search driven design Graphically aesthetic Good corporate branding Dedicated real estate for quick

links Encouraging a sense of

community Users currently online are listed on

the side of the page.

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Heineken Intranet

Creating internal awareness of the brand’s external web presence

Heineken-related videos posted on YouTube and images posted on Flickr also appear on the site, giving users a sense of how the brand is being portrayed.

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Manufacturing

Project Control Centre (PCC) Major projects Task orientated, graphical

view Workflow Project Managers make key

decisions at the point of need

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RPS Sample

Key Features Corporate Intranet General Document

Management Project Meeting Sites Project Management Portal Forms Social Collaboration Suppliers/ Vendors/ Customers

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Input Forms

Input - forms Process – workflow/ alerts Output – KPIs, supporting more

effective project management and enabling key decisions at the point of need

Automating business processes Validation to reduce email &

errors

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STRATEGY CONSULTING SUPPORT MICROSOFT CLOUD SPECIALISTS OFFICE 365 DYNAMICS CRM ONLINE

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STRATEGY CONSULTING SUPPORT MICROSOFT CLOUD SPECIALISTS OFFICE 365 DYNAMICS CRM ONLINE

Key drivers for a successful Intranet

How do we get there? Use the right methodology!

User AdoptionChange Management

Usability

Information Management

Governance

• Training• Communication

• Solve user problems• Make it an enjoyable experience

• Search• Information Architecture

• Manage / maintain / monitor solution

• Infrastructure / Users

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STRATEGY CONSULTING SUPPORT MICROSOFT CLOUD SPECIALISTS OFFICE 365 DYNAMICS CRM ONLINE

Project Approach

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STRATEGY CONSULTING SUPPORT MICROSOFT CLOUD SPECIALISTS OFFICE 365 DYNAMICS CRM ONLINE

Priority Quadrant

Value to the Organisation

Com

ple

xit

y L

evel

HIGH

HIGHLOW

Intranet Requirements:

- Corporate Intranet- General Document Management

System- Effective Search- MySites- Project Centre- Advanced Document Workflow (Document

Lifecycle Management)- Commercial Information Forum- Form Centre- Virtual Team Meetings- Ask an Expert (Troubleshooting Forum

Q&A)- Knowledge Management (Wiki)- Mobile Access- Extranet (suppliers/ contractors)

CONCEPTUAL PRIORITISATION

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STRATEGY CONSULTING SUPPORT MICROSOFT CLOUD SPECIALISTS OFFICE 365 DYNAMICS CRM ONLINE

Engaging the User

Usability is the ease in which people can use a particular tool or object to achieve a particular goal.

User experience is the experience a person has when they interact with a product or service.

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STRATEGY CONSULTING SUPPORT MICROSOFT CLOUD SPECIALISTS OFFICE 365 DYNAMICS CRM ONLINE

nSynergy training offeringWhat’s the difference?Usability User Experience

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Our design process

Fundamental to our approach Dedicated design team Produce concepts based on

brief Map design to Master Page and

CSS Build branding package

Feature stapling ensures consistent branding

Supports governance

STRATEGY CONSULTING SUPPORT

What we do…

SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

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Personas

STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

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Lo-fi Wireframes

STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

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STRATEGY CONSULTING SUPPORT SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION

Conclusion

Most fundamental success factor for

SharePoint is Planning and Design: Define Vision and Scope Define a Logical Model Define a detailed Information

ArchitectureCore Business Document Types:

Content Types can be re-used between sites, content deployment hub provides way of distributing across site collections

Search – most tangible ROI: Search will crawl everything

within SharePoint, shared drives and other systems

Governance: Must define clear lines of

responsibility

nSynergy training offeringInformation Management – Governance Plan

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MICROSOFT CLOUD SPECIALISTS OFFICE 365 DYNAMICS CRM ONLINE

Why OSC? We are a leading, proven and

established Microsoft Global Gold Partner

We believe that user involvement increases adoption

We can accelerate your project and ensure it’s right first time

Leverage our extensive Intellectual Property

We have the experience from over 400 SharePoint projects

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STRATEGY CONSULTING SUPPORT MICROSOFT CLOUD SPECIALISTS OFFICE 365 DYNAMICS CRM ONLINE

Q&A…… ask us anything

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MICROSOFT CLOUD SPECIALISTS OFFICE 365 DYNAMICS CRM ONLINE

Contact Us

United KingdomLee Ralph Tel: +44 (0) 20 7060 4080 Email: [email protected]

The AmericasKarl Redenbach Ph: +1 (212) 231 8234 Email: [email protected]

Asia PacificSimon Tyrrell Ph: +61 (0) 409 929623 Email: [email protected]