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VIP CUSTOMER STRATEGY SHARE Find out what your peers are talking about. Insert Presenter’s Name (16pt) Insert Presenter’s Title (14pt)

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VIP CUSTOMER STRATEGY SHARE Find out what your peers are talking about.

Insert Presenter’s Name (16pt)

Insert Presenter’s Title (14pt)

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© Novell, Inc. All rights reserved. 2

Welcome

• All audience members are on mute mode

• We welcome any questions at the end of the

presentation

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© Novell, Inc. All rights reserved. 3

Introduction

• Evolving market

• Changing role of the CIO & IT

• New CIO agenda

• Avenues to revenue enhancement

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© Novell, Inc. All rights reserved. 4

Trends – A Wider Vision

• Definition of Enterprise IT is changing

• CIO role is more strategic

• Increased focus on revenue generation

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© Novell, Inc. All rights reserved. 5

CIO Agenda

• Enhanced revenue and competitive advantage

– Facilitate Team Collaboration

– Foster Workforce Productivity

– Effectively leverage organizational knowledge

– Mitigate business risk

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Facilitating collaboration & enabling an adaptable workforce

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© Novell, Inc. All rights reserved. 7

Facilitating collaboration

82% of global CIOs either have implemented or have

planned implementation of technology to improve

employee collaboration

Information Week’s

Global CIO Survey 2012

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© Novell, Inc. All rights reserved. 8

So what are the challenges?

• Achieving user acceptance

• Introduce new ways of working

• Driving cultural change

• Control growing security exposure

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© Novell, Inc. All rights reserved. 9

The Novell solutions

• Novell Filr

• Novell Vibe

• Novell GroupWise

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© Novell, Inc. All rights reserved. 10

“We chose Novell Vibe because it has all of the

collaborative features we were looking for, at a

reasonable price, which is especially important for us

as a government organisation.”

Manuella Harrand-Tittse

Information Management Consultant

Municipality of Rijswijk, The Netherlands.

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Fostering Productivity

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© Novell, Inc. All rights reserved. 12

Fostering productivity

77% of employees require access to work documents

outside of their office - especially those who work in

financial services (89%), professional services (96%)

and healthcare (70%).

Employee Survey Jun 2012

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© Novell, Inc. All rights reserved. 13

Fostering productivity

Nearly three-quarters of organizations deploying user-

focused BYOD report improvements in employee

productivity, customer response times and work

processes.

Dell BYOD survey Jan 2013

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© Novell, Inc. All rights reserved. 14

So what are the challenges?

• Security, data privacy and compliance

• Enterprise application mobility

• Enterprise file sharing and synchronisation

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© Novell, Inc. All rights reserved. 15

Organizations must deploy Enterprise File

Synchronisation and Sharing services to secure

enterprise information assets. Failure to provide these

capabilities will subject organizations to information

leakage threats caused by users who

move data through uncontrolled

personal cloud services.

Gartner, Feb 2013

Enterprise File Synchronization and Sharing

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© Novell, Inc. All rights reserved. 16

So what are the challenges?

• Security, data privacy and compliance

• Enterprise application mobility

• Enterprise file sharing and synchronisation

• Supporting personal, mobile devices

• Mobile Printing

• Cost

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© Novell, Inc. All rights reserved. 17

The Novell Solutions

Novell ZENworks Application Virtualization

Novell Filr

Novell ZENworks Mobile Management

Novell iPrint

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© Novell, Inc. All rights reserved. 18

“Many employees need to be able to make calls and

access email from any location. Using Novell

ZENworks Mobile Management, we can manage

mobile devices easily and enforce the same strict

access and usage rules that apply to other council-

owned equipment.”

Ben Shirley

ICT Infrastructure Team Leader

North Devon Council , England.

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Effectively leverage Organizational Knowledge

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© Novell, Inc. All rights reserved. 20

Explosion of Data

90% of the world's data was created in the last 2 years

80% of data is unstructured and is growing at 15 times

the rate of structured data

Booz&Co 2012

By 2020 digital information will

increase to 40 trillion gigabytes

IDC, 2012

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© Novell, Inc. All rights reserved. 21

So what are the challenges?

• Understanding your data pools

• Distil knowledge from data

• Make information available

• Govern access and compliance

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© Novell, Inc. All rights reserved. 22

The Novell Solutions

• Novell File Reporter

• Novell Storage Manager

• Novell Dynamic File Services

• Novell Open Enterprise Server

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Risk Mitigation

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© Novell, Inc. All rights reserved. 24

The German Bundeskriminalamt reported 4,644

incidents of Data security breaches already in 2011.

As a result, Banks are including comprehensive

technology- and information security risk assessments

as a key criteria when determining the financial

standing and credit rating of businesses

Handelsblatt Germany, May 7th 2013

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© Novell, Inc. All rights reserved. 25

So what are the challenges?

• A personalized working environment

• Ease of accessibility

• Identity-oriented access

• Increasing regulations

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© Novell, Inc. All rights reserved. 26

“With more than 2.800 devices throughout the city,

meeting all security- and compliance standards is a big

challenge.

With Novell ZENworks 11 we can realize all facets of

secure endpoint management, incl. Asset-,

Configuration- and Patch Management and sometimes

even Full Disk Encryption with one integrated set of

tools.“

Paul Pedron

Senior System Specialist

City of Fresno

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© Novell, Inc. All rights reserved. 27

How can Novell help?

Novell ZENworks

Configuration Management

Mobile Management

Endpoint Security Management

Full Disk Encryption

Asset Management

Patch Management

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© Novell, Inc. All rights reserved. 28

Novell helps you find the right balance

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THANK YOU

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801.861.7000 (Worldwide) 800.453.1267 (Toll-free)

Corporate Headquarters 1800 South, Novell Place Provo, Utah 84606

Join us on: www.novell.com

© Novell, Inc. All rights reserved. 30

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This document could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein. These changes may be incorporated in new editions of this document. Novell, Inc. may make improvements in or changes to the software described in this document at any time. Copyright © 2013 Novell, Inc. All rights reserved. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States. All third-party trademarks are the property of their respective owners.

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