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Alejandro Ayestaran, Citibank & Ted Wilson, SL
Need Middleware Monitoring? Build a Better Business Case.
Obtaining funding can be challenging
Isn’t monitoring free with TIBCO Admin tools?
Don’t we already have a standard?
I’ve never built a business case before.
It’s not in the budget this year.
The Benefits of Monitoring
Fewer high priority incidents
Faster MTTR
Fewer people on conference calls
Better use of IT resources
+ Benefits to the Brand
Severity 1 Annual Incident Volume MTTR (hours)
Severity 2Annual Incident Volume MTTR (hours)
Discovery: Gathering Performance Data
*Usually available from your trouble ticket system admin
Average hourly cost of outages
Loss of revenueSLA penalties
Discovery: Estimating the Cost Of an Outage
*Usually provided by the owner of the business service
$
No root cause analysis
Reactive approach
Lack of detailLack of
Visibility
Can’t Share Information
Long MTTR
Problems We Faced
Dependency on L3 Support
Visibility in context
Single version of truth
Rapid Isolation & Remediation
Root Cause vs Symptoms
Interruption Avoidance
Expert Systems
What we Needed
Start with Proof of Concept
Select low hanging fruit
Make it small but meaningful
Quantify results & map next steps
Involve and socialize it with your main “detractors”
Don’t just be a “fool with a new tool”. Show progress.
Sell the Idea
Once the POC is done…
Define end-to-end monitoring requirements
Estimate effort to build dashboards
Build dashboards into PRD requirements
Define requirements for both business and technology
Establish an agile cadence for deployment of updates
NEXT STEPS
Increasing your chances of success
Tie to a measureable strategic objective
Be conservative in ROI inputs
Manage the politics
If possible, start small
Payback of less than one year
Let’s take some
questions
• Submit your questions in Q&A panel
• We will send you a link to the recording after this event
Ask your questions here…