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Agenda
● Update since MozCamp 2008● SUMO is bigger than Firefox● Plans and ideas for the future● Get involved!
© Isidor Fernandez
The vision for SUMO
http://blog.mozilla.com/sumo/2009/01/03/
https://support.mozilla.com/%locale%/kb/Localization+Dashboard
Dutch Czech Spanish
Update since MozCamp 2008
● Locale specific e-mail notifications for reviewers when articles are created or edited
● Automatic article categories (inherited from en-US version) – no need to manually update this
● Links to local support sites – further connecting support with our users
Screencasts
Improved forum
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SUMO is bigger than Firefox (really!)
Firefox Support for Mobile
Website launched 2009-09-30
https://mobile.support.mozilla.com
Firefox Help for Mobile
Firefox Help for Mobile
Thunderbird Support
SUMO = Open Source Support
● Firefox (support.mozilla.com)● Firefox Mobile (mobile.support.mozilla.com)● Thunderbird (support.mozillamessaging.com)● (your project here)
Native language of Fx users in Europe
Looks like Pacman
Does not look like Pacman
Native language of Fx users in Europe
English (12 M) Other languages (123 M)
Upcoming plans
Web based Live Chat client
● No need to download and install Java-based program in order to help out with Live Chat
● Further lowering the barrier of entry
Verbatim
Ideas for the future
● l10n focused milestone● Visible roles and recognition ● Integrating Mozilla hosted SUMO websites
(shared login, etc)
Proactive helpfulness
Get involved!
● Translate one support article into your language– https://support.mozilla.com/%locale
%/kb/Localization+Dashboard
● Spend 5 minutes per day helping people in the support forum
– https://support.mozilla.com/en-US/forum
● Help us shape the future of SUMO– https://support.mozilla.com/en-US/forum/3
Thank you! Questions?
blog.mozilla.com/sumo
support.mozilla.com/kb/How+to+contribute
Thank you! Questions?
irc.mozilla.org
#sumo
