Mobile Scotland 2016

#mobscot

Welcome to

#mobscot

Mark StephenBBC Scotland

#mobscot

Ray BuggScot-Tech

#mobscot

http://app.bizvento.com/mobilescotland2016

Conference App

#mobscot

www.scot-cloud.com

3rd Annual Scot-Cloud21st June Edinburgh

#mobscot

Alisdair GunnPA Consulting

MOBILE

The Interface to Everything

Alisdair GunnPA Consulting

Speaker today

The trends

The players

The direction

By 2020 ……

• 8.9 billion - mobile connections

• $900 billion – total capex being invested into Mobile

• 20 Million - number of people employed in Mobile Sector

• 1 billion – number of mobile IoT connections

• 5.8 billion – number of smartphones – 123% Increase

The trends

GSMA

The Players

15 Years Ago ….

• Orange

• Nortel

• Motorola

• Nokia

• Sony Ericsson

• Yahoo

• Vodafone

Today ….

• Facebook

• Apple

• Samsung

• Ford

• Google

• Vodafone

• Huawei

• China Mobile

• Stripe

• IBM

• Accenture

Wired.com

£

$34bnspent on cloud

computing in 2015Hyper-connected

technology

Consumer

control

Disruptive

business models

$1.4bn

virtual reality growth

rate in targeted users

1.3bnpotential shift in

job automation

Rise of the

sharing economy

16%of customer will

abandon a

mobile site

following bad

user experience

Facebook

mobile monthly active users

2.1bnsocial media users

80%

47

autonomously- connected

end points in 2017

The Internet

of Things – 30bn

%

spent on wearable

technology by

2017

The Direction …. Innovation + disruption

Evolving the mobile ecosystem

…. its no longer just about mobile!

The Internet of Things

Implantable Technologies

Supercomputer in Your Pocket

Storage for All

Smart Cities

Artificial Intelligence

Wearable Internet

The Connected

Home

Connected Autonomous

Cars

The Sharing

Economy

3D printing

Bitcoin and the

Blockchain

Vision as the New Interface

Robotics and

Services

Big Data for Decisions

Our Digital

Presence

WeForum

WEF_GAC15_Technological_Tipping_Points_report_2015.pdf

Creating a global presence

Scotland’s Digital Sector … is getting connected

Incubators & Accelerator Labs

• Codebase

• Entrepreneurial Spark

• Tontine House

• Bright Red Triangle

Trade Bodies

• Scottish Financial Enterprise

• ScotlandIS

• IPA

• Marketing Society

Events & Meet-ups

• Tech Meet-up

• Product Tank

• Open Tech Calendar

• Rookie Oven

Investment

• Lending Crowd

• Scottish Investment Bank

• EiE

• Scottish Equity Partners

Government

• Creative Scotland

• Scottish Enterprise

• Scottish Development International

Professional Services

• PA Consulting

• Accenture

• Deloitte

• KPMG

SME’s

• xDesign

• Screenmedia

• Bemo

• Fanduel

• Free Agent

• Neatebox

• Ciqual

Corporates

• J.P.Morgan

• Amazon

• Edrington

• BBC

• Skyscanner

• Standard Life

• Tesco Bank

• STV

Service Providers

• IBM

• CGI

• Microsoft

• Capita

• Tata

• HPE

Hackathons

• Product Forge

• CivTech

• hackmakethebank

Academia

• Uni of Edinburgh

• The Data Lab

Inspiring service transformation

… heading towards a smarter future

Thank you

37

Corporate headquarters

123 Buckingham Palace Road

London SW1W 9SR

United Kingdom

Tel: +44 20 7730 9000

paconsulting.com

This document has been prepared by PA.The contents of this document do not constitute any form of commitment or recommendationon the part of PA and speak as at the date of their preparation.

© PA Knowledge Limited All rights reserved.

No part of this documentation may bereproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying or otherwise without the written permission of PA Consulting Group.

2016.

We Make the Difference

An employee-owned firm of over 2,500 people, we

operate globally from offices across the Americas,

Europe, the Nordics, the Gulf and Asia Pacific.

We are experts in energy, financial services, life sciences

and healthcare, manufacturing, government and public

services, defence and security, telecommunications,

transport and logistics.

Our deep industry knowledge together with skills in

management consulting, technology and innovation

allows us to challenge conventional thinking and deliver

exceptional results that have a lasting impact on

businesses, governments and communities worldwide.

Our clients choose us because we

don’t just believe in making a difference.

We believe in making the difference.

2098-4 TI

#mobscot

Gary HaldaneKingdom Housing

Association

Mobile Scotland 2016Dynamic Earth

Mobile Implementation Journey

Gary Haldane, Head of ICT

Kingdom Housing

RSL operating in Fife and East Central Scotland

Provide support services to people with health and physical disabilities

Properties owned and managed 4,057

Employees 352

Mobile devices 370

Mobile systems SVS; Carista; AdminControl; Citrix

ICT Strategy

Objectives

Deliver customer focused solutions

Enhance technical infrastructure

Provide effective information systems

Maximise business efficiency

ICT governance and quality management

Device Overview

Device Number

Samsung J5 268

Samsung XCover3 26

Samsung Tab3 9

Microsoft Surface Pro 3 32

Apple iPad 28

Laptops 7

Repairs - Tradesmen

DEPLOYED - April 2013

DEVICE - Samsung XCover3

APP - SVS Mobile

BENEFITS Automation of 12,000+ repair jobs

Real-time information

Reduced administration

Eliminate paperwork

Happy tradesmen!

LESSONS LEARNT Testing

Responsibility

Process Mapping

Property Inspectors

DEPLOYED - September 2013

DEVICE - Samsung Tab3

APP - SVS Mobile

BENEFITS

All post and pre-inspections jobs on device

Jobs created on-site from pre-inspections

Reduced mileage

Real-time

Reduce paperwork

Housing


DEVICE - Microsoft Surface Pro3 and MiFi

APP - Citrix Receiver

BENEFITS

Customer Focused

Access to Orchard Housing system

Access to on-line systems

Specific to Housing home visits

Charlotte, Housing Assistant

I visited a young mother in the north of Fife who works 10 Hours per week and has a low income. Her housing benefit had been stopped and I helped her complete a housing benefit form online and also apply for a back date from the date the benefit was stopped, successfully re-claiming £932 and reducing the stress of our tenant.

Marie, Housing Officer

Tenant would have been unable to complete HB form unassisted and due to complex medical needs of both joint tenants could not have managed into office. Successful backdate of £367.

Support and Care


DEVICE - Samsung J5

APP - Carista

BENEFITS

Employee engagement

SAS system by Intrelate

App with On-line rota

Email

Automation in real-time

Reduction in Admin employees

Reduction in photocopying, filing

Reduction in paper

Support and Care


DEVICE - Microsoft Surface Pro3

APP - Carista

BENEFITS

6 monthly reviews

Real-time information

Removal of paperwork

Reduction in administration

Empowerment for clients

Interaction with technology

Bernie, Support Co-ordinator

“I felt that she really felt in control of her support plan because she wrote exactly how she wanted to be supported.”

Committee and Management

DEPLOYED - February 2016

DEVICE - Apple iPad Pro

APP - AdminControl

BENEFITS SAS Secure access to board and

meeting papers Offline ROI – Cost of devices and

software is lower than admin, paper, photocopying, postage

Paperless Annotation Real-time

ICT/Business Improvement

DEPLOYED - March 2016

DEVICE - Apple iPad Pro

APPS - Citrix Receiver; Exchange notes; iAnnotate PDF, Oovoo

BENEFITS

Paperless

Access to all systems

Access to all information

Improve ICT support

Data Security, Staff Awareness and MDM

Software - SOTI MobiControl

Deployed - 2013

BENEFITS Data Protection

Good governance

Pin Security

Uniformity

Track, locate, lock, wipe

Deployment of apps and updates

Remote Control

Content Library

Business Continuity

Mobile Contracts

The importance of reviewing contracts

BENEFITS

Cost saving by renewing every 24 months

New contract £16,000 less than next lowest tender

Cost saving - different tariffs (Additional £8,000 saving over 24 months)

Replace devices, keep technology current

Reduced ICT Support

Employee satisfaction

Our Plans

Repairs and Property Services

Work with Housing software supplier Orchard to develop new Repairs solution

Implementing mobile working for stock condition surveys

Other Services

Extend mobile working to more employees

Our Plans – Support and Care

Continue to work with Intrelate to make most of our investment

Test and implement new software developments

Look for additional areas for improvement

Eliminate paperwork

Ensure employees receive adequate training

Lessons Learnt and Advice

CONSIDER

Results required

Methodology

Process mapping

Employee engagement

Engagement with software providers

Provide clear system specification

Maximise connectivity

REVIEW

Responsibility

Test workflows

Test devices

Tethering

Renew contracts

Keep technology current

Results

Improved customer service

Driving savings across the organisation

Do more with less – efficiency

Improved workflow

Improved security

Building a more digital workforce

Happier workforce

“Mobile technology is part of our everyday life and will become normal.”

#mobscot

Liz McGettiganSolus

Liz McGettiganDirector of Digital Library and Cultural Experiences

SOLUS International

@[email protected]

EXPERIENCE

EXPECTATIONS

LISTENING

TALKING

Key objectives

Increase usage of online and physical services Encourage innovation and new ways of working

across Edinburgh Council and the public sector Meet customer expectations in the digital world Deliver engaging fully online interactive portal Create an App and fully mobile compliant multimedia

content Increase usage and awareness of library services Write once read many times Provide unified search Allow customers to provide feedback

Search Store for Library Authority name or, Scan Code

SOLUS auto detects phone type and takes usersto the device App store toinstall Your App.

Secure and fully authenticated

Content can be any file format, from plain text to video and any web or feed

Schedule content from the CMS or pull in and automatically distribute events from feeds to specific library pages

Integrate journey planning functionality

75 local authorities in the UK

Apps for learning

and literacy

Our 1st

Australian app

Library services can consider a future where they don’t have to invest in self service hardware currently a significant spend

APPS

• Gaming• Literacy• Library education

IBeacon – June 16

Payment June 16

Optimising simplicity and convenience

Mobile rocks!

#mobscot

Stephen McCormack

IBM

Facing up to Mobile Security Challenges

Stephen McCormack

May 2016

IBM Confidential :: ©2015 IBM Corporation

Current Situation – Data is more exposed to threats


The current situation – More and more sensitive data is mobile

The UK is now a smartphone society, in August 2015 Mobile Devices for the first time overtook laptops as the most popular device for getting online. - Ofcom

Globally Mobile has overtaken Desktop as the most popular way of getting online - ComScore

85% of organizations expected to allow employees to bring their own devices to work by end of 2016. –IDG Research.

Analysts have forecasted that, by 2016, worldwide shipments of smartphones will reach 480 million, with 65% being used in bring-your-own device environments – IDG Research


Mobile Devices are the weak link – and the cybercriminals know it


Mobile Threats are everywhere – Malicious Apps

• 75% of Mobile Apps don't use proper encryption when storing data on a mobile device.

• 97% have access to private data without appropriate security measures.

• 75% of mobile security breaches will be the result of exploiting poorly developed apps.

• At any given time, malicious code is infecting more than 11.6 million mobile devices.

• Users download an average of 26 apps from the cloud, and 34% take no security measures whatsoever


Mobile Threats are everywhere – Internal and External


Protecting Mobile Devices – Best Practices

Protect the Devices with real time alerts, tracking and remote wipe

capability

Protect your Data in a secure encrypted container.

Provide secure access on mobile devices to the tools your employees

need.

Monitor the apps users are installing on Smart

devices.


Protecting Mobile Devices – BYOD

Pros -• Organizations report an average productivity boost of 45 – 60

minutes per employee per week.• Cost savings associated with not having to buy a device for each

user. • Increases employee satisfaction.• Increases efficiency.

Cons –• How do you know who has a BYOD device and who doesn’t?• When an employee leaves so does the device and any data held on

it.• Can be difficult for the employee to configure the device for

themselves.• Lack of visibility of security threats on the device – missing

passcode, jailbroken, malware etc.

Solution• An effective MDM solution will create a dual persona on the device,

giving you visibility and control of your data, leaving the personal information untouched.

• Provide a platform where users can enrol their devices, using an existing username and password, which will configure their device over the air.

• Impose a minimum security policy that requires a strong passcode, and forbids malware infected and jailbroken devices from being used for BYOD.


Who can I speak to?


Mobile Device Management – All the tools you need to locate, track and manage your mobile devices including a remote wipe should a device be lost or stolen.

Mobile Application Management – Manage what apps your users deploy, remotely push apps or app bundles to devices.

IBM MaaS360 - Advanced Management

102

IBM MaaS360

Mobile Expense Management – Track your mobile data spend against monthly allowance, alert users and react as monthly threshold limits are approached or exceeded.


Secure Browser – A feature-rich web browser for secure access to intranet sites & compliance of content policies for iOS, Android & Windows Phone.

IBM MaaS360 – Secure Productivity

Secure Mail - An intuitive personal information management (PIM) app with email, calendar & contacts for iOS, Android & Windows Phone.

IBM MaaS360

103

A mobile application container with full operational & security management to protect against data leaks.


Secure Editor - An office productivity app to create, edit & save documents on mobile devices Work on documents anywhere in an encrypted container for iOS & Android. Collaborate on Word, Excel, PowerPoint & text files

IBM MaaS360 Content & Collaboration

104

Mobile Content Management - Contain content files to prevent data leakage, centralize distributed content & repositories such as SharePoint, Windows File Shares, Box, Google Drive, OneDrive, IBM Connections & other systems.

A mobile document container for secure content collaboration


Mobile Enterprise Gateway for Browser - Simple & secure access to enterprise intranet sites & legacy web apps on a mobile device.

Mobile Enterprise Gateway for Docs - Seamless & secure access to internal SharePoint sites, Windows File Shares & other enterprise file stores on a mobile device.

Mobile Enterprise Gateway for Apps - Secure per app VPN tunnel to internal data resources to enhance enterprise apps on a mobile device

IBM MaaS360 Enterprise Gateway

105

Gateway

Windows File Shares

Intranet Sites

Sharepoint

Apps

Other Content Sources


Thanks for your time.

• Any Questions?

• Email: [email protected]

• Tweet: @StephenMc1979

• Come and see us on the Cosnadh Stand.

mailto:[email protected]

#mobscot

Dave Bowie1 Virtual World

Dave BowieFounder & Director of Strategy26th May 2016

© 2016

@1virtualdave http://1virtual.world

109© 2016

© 2016 Source: Dr. Sandy Pentland, MIT Human Dynamics Laboratory

© 2016

Hyatt’s Hierarchy of Virtual Collaboration

Video Call 1:1

Video Conference

Web Meeting

Phone Call 1:1

Phone Conference

Webinar ‘broadcast mode’

Chat

Email

Usage in a Typical Organisation

Value toCollaborative

Excellence

Face to Face

Face to Face Group Meeting

© 2016

© 2016

#mobscot

Ryan McCabeOdro

ROI on collaboration technology.

Make it and Save it.

Make it.

Differentiator

Enhanced Client Service

Decrease Time To Close

Increase Reach

Save it.

Travel Costs

Wasted Time

Increased Flexibility

Increase Reach

£98.70

1 x £30k Account ManagerGlasgow to Edinburgh

£394.80


Annual Saving: £20,529.60


Frictionless.

Promote User Adoption.

Super Users.

Review Usage Regularly.

Implement into your workflow.

The one thing people forget…

#mobscot

Welcome Back

#mobscot

Esther StringerBorder Crossing

Media

23.02.2016

Mobile UX

+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978


SNOOP ADDICT


Source:


Source: IMDB


137 apps (24 daily)

10-15 GB Data per month


ADDICTHungry cat


ADDICT

Source:


Please Stand Up


ADDICT?



ADDICT


ADDICT

Hungry cat


ADDICTSource: Beenbitten.com


Why?Why?



ContextContext


ADDICT


Source www.portstrategy.com


3

Golden

Rules


#1

Keep it

Simple


Noise

Top tasks

Key information


#2

Be

personal



#3

Know

when to

stop.



Noise

Top tasksKey

information


Great UX = Functional + Emotional

Noise


Explore Exploit


Innovation

Disruption

Improvement


Source: blogs.teamtbb.com



Trust


Source: www.eurodiaconia.org


Eewei Chen, @ultraman



‘Just

for

me’


Source: Shutter Stock


How? Why? What? When? Where?




Valuable

information


Source: Shutter Stock



Mobile Success = Great UX

Functional and emotional


#1

Keep it

Simple

#2

Be

Personal

#3

Know

when to

stop.


Thank

You!


Thank You!

ADDICT

Source: IMDB


Problem solved.

0131 561 7300

[email protected]

@EstherBCM @BCM_Tweets

mailto:[email protected]

#mobscot

Geoff BallingerdeltaDNA

Mobile in 2016?Geoff Ballinger

System Architect, deltaDNAFounder & Organiser, Mobile Monday Edinburgh

@geoffballinger, #MoMoEdi

“Mobile has moved on to be perhaps not quite business as usual but nothing deeply remarkable”

(respected industry commentator)

(https://itunes.apple.com/gb/app/screammore/id703178156)



Apologise for mobile?

What is Mobile?

(http://www.flickr.com/photos/32323502@N00/9616398832)

This is MY phone

These are OUR phones

http://www.grahamjones.co.uk/2013/blog/retail/mobile-generation-are-actually-couch-potatoes.html

Remember me?

(http://www.flickr.com/photos/kenjonbro/5202455601)

What is “Normal”???

Is our glass half empty?

(http://www.flickr.com/photos/wxmom/2247068741/)

Thanks for listening!

#mobscot

David LowSkyscanner

A little more conversation……a little less action

Powering the travel internet

• Over 700 global partners

• Dedicated product, engineering, sales and

account management teams

• Strong set of data and analytical products,

including API and White Label

Our ultimate goal: to make travel booking as easy as it is today to buy

a book online

Amazon made online book-buying mainstream

Never complacent about new tech and

its benefits

When technology allowed, they made

Kindle popular

Paperback Hardback

AudiobookKindle

Still largely the same static

product

Direct sale or Marketplace

Compare that to air travel

700 airlines14,000 airports1000 providers

Near-infiniteroute-date

combinations

26 seat classesTaxesFees

As early entrants to the ‘app economy’ we racked up downloads and stars.

ThreeMillionApps

On average, how many new apps do most

users download per month?

None

8+

5-7

4+

3+

2+

1+

None

% of smartphone users, United States only, comScore 3 month average Q4 2014

Average number of monthly app downloads

66% 50% -77% -95%

Download no new apps

Drop off during first use

Average user loss within 3

days

Average user loss within 90

days

Apps are hard

60%

Frequent travellers have not downloaded travel apps of any kind

Apps are hard for the travel industry

Apps force you into public customer service - dealing with mostly anonymous feedback

Introducing the messaging revolution

Comfort, not

convenience, is the most

important thing in

software - and text is an

incredibly comfortable

medium”Jonathan Libov

Analyst, Union Square Ventures

“

1

2

34

5

6

8

7

9

“Get me a BA flight

from Sofia to Edinburgh

leaving tomorrow morning

for less than €100”

I always like to rewind to what

people did before technology.

Before the web era, we just

had conversations.

David Marcus

Head of Facebook Messenger

“

SMS - not dead yet!

Old: all software expands

until it includes messaging

New: all messaging

expands until it includes

software”

Benedict Evans

Analyst, Andreessen Horowitz

“

MicrosoftMade some huge announcements in ‘messaging’ recently

Facebook Messenger PlatformAround 900 million MAU and now open for business

650

30%

Million registered users

Are registered for payments

And already, most of the top apps in the stores are messaging apps -whether measured by downloads or sessions.Source: Mary Meeker,KPCB Internet Trends, 2015

Think about the convergence of

comfort and convenience:

apps you already use, improving

services you already use?

If apps were in the business of

selling us distraction, bots will

be in the business of buying

us time.”

Suman Deb Roy

Data Scientist, Betaworks

“

What is a bot and when does it become

an agent?

Just how long is a conversation?

An example of using an ‘operator’

Personality

Memory

Emotion

Social Learning

Topics

Transactions

What you end up with is a ‘hierarchy of messaging needs’ and how they can be serviced:

Trained intelligence

Algorithms

Ask Skyscanner for a flight

Sure, where are you flying from?

London

Great, where are you flying to?

SeattleThanks, when are you leaving?

FridayAnd finally, when do you return?

November 13thGreat, finding prices…

Ask Skyscanner for a flight

Sure, where are you flying from?

Ask Skyscanner for a flight please

Sorry, I don’t understand…

Skyscanner was formed by

giing complicated answers to

simple questions. Now we’re

trying to turn that the other

way around”

David Low

Failed Philosopher, Skyscanner

“

“Get me a flight

from Edinburgh to Amsterdam

leaving after 6pm tonight

for less than £100”

16 words, 1 result

Live today

Feedback: @skyscannertools

Thank you - questions welcome

#mobscot

Rik FergusonTrend Micro

IoT, WTF?

Rik Ferguson

Vice President Security Research

Trend Micro

“Present wireless receiving apparatus will be scrapped for

much simpler machines; static and all forms of interference

will be eliminated, so that innumerable transmitters and

receivers may be operated without interference. It is more

than probable that the household's daily newspaper will be

printed 'wirelessly' in the home during the night. Domestic

management--the problems of heat, light and household

mechanics--will be freed from all labor through beneficent

wireless power.”

Nikola Tesla – 1926

243

An older idea than you think

The first wearable computer - 1955

By Edward O. Thorp

The first Heads-up Display - 1967

By HW Upton of Bell Labs

22:30, 29th September 1969“lo”

ARPANET is born

ROOTS OF THE INTERNET - 1969

The roots of the internet - 1969

Innovation gathers pace

1973 – first passive read/write RFID

Mid 70s – the Carnegie Mellon Coke machine

1980 – Wearable personal computer imaging and lighting

system – Steve Mann

1990 – Olivetti IR Active badge & “smart rooms”

1995 – Siemens M1 enables M2M over GSM

1999 – Auto-ID links RFID to Internet through EPC

“Internet of Things” coined by Kevin Ashton

2008 – The Internet of Things is “born”

When the going gets tough…

2020 - Gartner’s vision

• 20% of computers will learn, not process

• IoE will add $1.9 trillion in value to economy

• “Best of breed” vendors will replace “megavendors”

• Two-thirds of CIOs expect to change primary supplier by

2017

• 30 billion connected devices, every $100+ product will be

“smart” (or 212 billion…)

• 3D printing will revolutionise the supply chain

2020 - Trend Micro’s vision

TECHNOLOGY DISRUPTION

DISRUPTION #1: CLOUD COMPUTING

Cloud computing has disrupted

every industry it has touched.

Enable more disruptive

technologies to come.

Hackers will find and attack

weaknesses in the building blocks

and joints of cloud computing.

DISRUPTION #2: MOBILE

“Every once in a while a revolutionary

product comes along that changes

everything.”

- Steve Jobs, 2007

Empowering Wearable

Technologies, Location Sensing

and Internet of Things (IoT) today.

Cybercriminals can strike their

targets from anywhere.

More entry points for them to

infiltrate an unsecured system or

network.

DISRUPTION #3: BIG DATA

Organisations will use Big Data to satisfy their customers better.

Hackers will also use Big Data to exploit their victims better.

DISRUPTION #4: SOCIAL MEDIA

Social media helps reach people easier and quicker.

Cybercriminals want to reach you similarly too.

DISRUPTION #5: INTERNET OF

THINGS

Anything and everything

that connects with the

Internet can be hacked.

IoT could be the “Network

of all networks” in the

future.

25 billion connected things by 2020 – Gartner

Immature and experimental

now.

UP AND COMING …

4

1 2

3

FRONT-END BACK-END

ATTACK VECTORS

Attack vectors

Security questions for the enterprise

- How do I identify, mange and monitor?

- How do identify & mitigate unauthorised access to a

device?

- What are the new/unique vectors of data loss/leakage?

- How do I maintain legal or regulatory compliance?

- How do I store & secure the huge volume of data?

259

Rik Ferguson @rik_ferguson

Vice President Security Research

Trend Micro

Thank you

#mobscot

Russell HendersonBemo

www.scot-cloud.com

3rd Annual Scot-Cloud21st June Edinburgh

Drinks & NetworkingUpstairs

Hosted By

Technology

Mobile Scotland 2016