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Mobile Webinar – Best Practices in Mobile Research
February 29, 2012
Mobile Research Series
Part 1 Best Practices in Mobile Research
Part 2 ROR on Mobile Research
Part 3 Mobile Research How to
By 2015, 62% of mobile phones will be “SMART” Mobile traffic has
nearly tripled since ‘08
Over 15% of Google searches are via mobile Explosion of growth in tablet computers
Mobile web
Dual Mode Communities
5
It’s a jungle out there... • Many operaCng systems
• Unique browser applicaCons
• Different input modaliCes
• Screen size/resoluCon
• Lack of Adobe Flash/Javascript
6,500
web-‐enabled devices
7
Supported Devices
ANDROID
8
Supported Early Q2
9
Mobile Web – Device Detection
• Sniffer to automatically identify supported devices
• Brower stats collected • Identify which device they used • Use in conditional logic • Use for reporting
Mobile Web – the Good • Members don’t have to download anything • Provides ability for dual mode data collection
– desktop and/or mobile • Flexibility • Broader representation of target market • Single survey creation Limitations • No photo/video upload • No location based push of surveys
Why should you use Mobile?
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1. BETTER EXPERIENCE • We know some panelists complete via mobile despite the
bad experience, now they will have a good mobile experience
2. INCREASE RESPONSE RATES • Encourage the more elusive segments to participate:
travelers, younger demo, tech savvy
3. IN SITUATION RESEARCH • Get them where they are, while they are experiencing
the situation/event
Author Once.. Deploy Everywhere…
12
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Best practices for mobile… Profile for smartphone ownership/usage
Communicate flexibility and choice
Maximize screen space
Design surveys from the ground up with mobile in mind
Be Aware of supported ques@on types
Be mindful of survey length
QA for both mobile and desktop
Profile for Mobile
14
Leverage the Mobile Usage Survey Template Understand……….
1. How many of your members have smartphones
2. How they use their phone 3. Their willingness to take mobile surveys
Communicate Mobile Option
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Communicate the ability to do Mobile Surveys Let them know they have flexibility in how they respond
1. Portal content 2. Newsletters 3. Email invites 4. Email subject lines
Maximize Screen Space
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REAL ESTATE AT A PREMIUM
1. Clients will have a blank mobile skin
2. Option to have custom mobile skin created
Study Design
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Three options 1. Desktop and mobile 2. Mobile only 3. Desktop only
• Dual mode will become the default
• Mobile only and Desktop only require a reason for forcing a single mode
Select Mode
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Question Design • Screen space is at a premium
• Be concise
20
All of your favorite question types – redesigned from the ground up
Question Types
Single Choice
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Multi-choice
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Numeric (open end and sliders)
23
Date
24
Single Choice Grids: grids, card sorts and sliders
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Multi Choice Grids
26
Allocation (Grids and Sliders)
27
Everything else • Open Ends • Text Instructions • Quotas
• Redirects • Conditional logic
BE SURE TO ……. • Rethink image use • Both the size of the image
and frequency of using images
28
Survey Length
29
Mobile takes longer • 50% longer
• While convenience is appreciated, members have only so much tolerance for survey length
• Over time, with the learnability of mobile surveys, the time to complete may be closer to the desktop version (Future ROR)
QA Via a Mobile Simulator
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* QA can take longer if you need to QA both the desktop and the mobile version.
Mobile Simulator and Browsers
31
• Admin users must have a more recent version of a web browser that supports HTML5.
• The following browser versions (and above) support HTML5: – Internet Explorer 9 – Firefox 4 – Chrome 10 – Safari 4 – Opera 11.5
Mobile Research Series – Part 2
Research on Mobile Research
Wednesday March 28th 11am PST
Andrew Grenville, CRO
QUESTIONS
Monique Morden EVP, Products