Managing performance

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Managing Performance

Managing Performance: April 2012

http://www.schneidertrading.com/

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Domestics


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How do you feel about managing performance?


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We will cover the following:

• Why manage performance?• Why have a process?• Performance Management cycle• Performance Management (Formal/Informal)• Performance Management (Meetings)• In practice – scenarios


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Why manage performance?

• Goals and objectives as a organisation/ department/team/individual.

• Regular conversations about workload, objectives, developmental needs and other people related issues.

• Manage the above through ‘Performance Management’ = structured approach.


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Why have a process?

• Objective• Fairness and consistency• Avoid legal repercussions


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Performance management cycle


1. Agree objectives

2. Communicate expectations

3. Create action plan

4. Monitor and support

5. Provide development opportunities

6. Review performance

7. Recognise & reward success

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Performance Management –informal


What is the process?

Fill in the b _ an _ s

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Conducting meetings – informal (PIP)


•arrange room,

•prep documents e.g. PIP and meeting guidance documents,

•gain HR guidance.

Pre-meeting

•introductions and purpose

•issues and repercussions of no improvement

•format of meeting(s)

•duration of PIP process

Beginning

•issues and solutions with timescales (from them and you).

Middle

•clarify agreements made

•arrange next/all meetings

End

•confirm meetings e.g. calendar invites

•follow through on any actions agreed from you

Post-meeting

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Performance Management – formal


What is the process?

Fill in the b _ an _ s

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Conducting meetings - formal


•guidance tools

•review investigation docs.

•clarify questions

Pre-meeting•introdu

ctions and purpose

•allegations and potential outcome

•format of meeting

Beginning

•ask questions/clarify with evidence

Middle

•adjourn and re-adjourn for decision

•sanction and right to appeal with timescales

End

•letter and notes

Post-meeting

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Scenarios

What would you do?


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We have covered the following:

• Why manage performance?• Why have a process?• Performance Management cycle• Which way? (Formal/Informal)• In practice – scenarios


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Take-away

• New learning today

• Do different after today


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Questions?


Technology

Managing performance