MANAGING POOR PERFORMANCEPresented by: Farhad Mahbub (CAHRI, AFAIM)Latitude12 Pty Ltd

CONTENT

What is poor performance What are the reasons Categorization of performers ECONO way of Response Case study

WHAT IS POOR PERFORMANCE

• It doesn’t always mean someone is not working

• It means the gap of output of what employer is expecting and what employee is delivering

REASONS OF POOR PERFORMANCE

Incompetency – Can’t do Ill health- Illness preventing performing job Misbehaviour- Won’t do

Behaviour

Competency

High Low

Low

High

Get behind the safety net

Be PatientBe encouraging

Utilise the USP

CATEGORIZATION OF PERFORMERS

ECONO WAY OF PERFORMANCE MANAGEMENT

cE No o

ExpressCounsel Opportunity Notice Ousted

Act Quickly Don’t get personal Get second thought but not rumours Identify the issue Behaviour vs Competency Talk it through Give / Receive feedback Express Do’s and Don’ts Take help from HR or experts

E-Express

Make it formal Give at least 48 hours notice Allow support person Document the discussion Criticise the action or behaviour not the person Be precise on the expectations Inform the consequence Close the discussion with positive note

C-Counsel

Conduct PIP discussion Follow up the PIP execution Fast track execution Monitor the improvement Provide feedback on development

O-Opportunity

Serve formal Warning or Show cause letter First Warning and Second or final Warning Be precise on the allegations Provide adequate time to improve or response Be realistic and non discriminatory Inform consequences

N- Notice

Provide formal letter Provide reasons Provide Notice period Provide all support for relocations Focus on the task not the person Ensure all final payments are made Allow resignation option

O- Ousted

CASE STUDY

I do my job but not on the time my supervisor expects I don’t know how people complete so much tasks in such short

period My supervisor doesn’t know anything, he just like to order, I

am not going to do it I do all tasks on time with quality but my supervisor doesn't

notice

THANKS

Questions?