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TSIA Benchmark Key Trends

Managed Services

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Here’s a look at 5 key research trends from TSIA’s Managed Services Benchmark Study that can help you make incremental improvements to your business.

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54%Of managed services revenue is derived from remote monitoring and operation of technology.

Source: TSIA 2016 Managed Services Benchmark Study

Key Research Trend #1

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26%Of managed services revenue is derived from Managed XaaS.

Source: TSIA 2016 Managed Services Benchmark Study

Key Research Trend #2

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14%Is the median managed servicesoperating income.

Source: TSIA 2016 Managed Services Benchmark Study

Key Research Trend #3

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95%Is the year-over-year revenue retention rate (% of total MS revenue that is maintained from previous year).

Source: TSIA 2016 Managed Services Benchmark Study

Key Research Trend #4

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31%Of managed services executivesreport directly to the CEO or COO.

Source: TSIA 2016 Managed Services Benchmark Study

Key Research Trend #5

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…with TSIA, and let us show you the proven path to success.

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