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All content © 2016 Towards Maturity CIC Ltd. Not to be distributed or copied. @LauraOverton
Get ready to influence lasting change!
Preparing for the future of learning
The modern
workplace
AdaptiveResponsive
DigitalDisruptiveChanging
2003
‘In today’s economic climate business challenges include speed of change, quality, customer
retention, revenue growth and cost reduction’
Growth in a complex
world
The customer
experience
Digital disruption
Leveraging value from
staff
Risks in the C suite
www.towardsmaturity.org/c-suite2016
14%Productivity
Increase
24%faster rollout of
change
18%Improvement in
customer satisfaction
15%Improvement in
speed to competency
Learning innovation delivers
www.towardsmaturity.org/c-suite2016
What does thefuture of learning
look like?
L&D have a big vision!
And High Aspirations
PROCESSES
EFFICIENCY
PERFORMANCE
AGILITY
CULTUREP
RO
GR
AM
ME
OR
GA
NIS
AT
ION
C
ULT
UR
E
Speed up implementation of new processes 97%
Use technology to improve organisational performance96%
Driving Business Innovation 90%
Share good practice 98%
Reduce Cost 87%
www.towardsmaturity.org/2016benchmark
56% of learning is face to
face
19%of budget is invested in
learning technology
8 out of 10 use mobile devices in
learning
7out of 10 build content
7 out of 10 use video
Learning Today
www.towardsmaturity.org/2016benchmark
62% of L&D professionals think
Staff lack skills to manage own
learning
59%Lack of L&D skills to implement change
BARRIERS TO CHANGE
www.towardsmaturity.org/2015benchmark
If we want to take
control of our future
WE NEED TO LET GO OF OUR PAST
Let go of the silver bullet
Let go of siloed thinking
Let go ofPast success
Let go of the burden of proof
Let go of old style
benchmarks
Historic thinking can trap us in the past
The silver bulletSiloed thinkingPast success
The burden of proofOld style
benchmarks
Embrace the bright future of learning
What do we need to embrace to deliver lasting change?
Top Deck
x3 x5 X8x5x3
Lessons from the Top Deck
Quartile 1 (25%)
Top Deck (10%)
Quartile 2Quartile 3Quartile 4
1 PERFORMANCE FOCUSIf you want to drive performance – focus on performance
86% say L&D
activity is aligned to strategic
goals of the business
(61% average)
82%Of Top Deck
identify business KPI’s that
they want to improve in partnership
with snr management
(32% average)
FOCUS ON SPECIFIC RESULTS
2 PASSION FOR CUSTOMERS
Top Deck teams are
3xas likely to
be proactive in
understanding what staff need to do their job
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Avg. 21-30 31-40 41-50 51-60
What do staff find useful for learning?
www.towardsmaturity.org/learnervoice3
What motivates staff to learn on line?
69%
4972 learners
70%
Telecom
69%
Line Mgr
74%
>6mth in role
66%
< 5 yrs in role
71%
>30 yrs
63%
< 50 yrs
63%
Gov
73%
Retail
67%
Sales
74%
Pharma
#1: to do my job better and faster!
Minimum 500 in each
sample
76%of the Top Deck
involve users in design
(35% average)
LISTEN
The Top DeckHELP STAFF LEARN
HOW TO LEARN
79% offer study skills training (51%)
67% encourage learners to organise own Personal learning strategies (34%)
3 THE BIGGER PICTUREBUILD STRONG STAKEHOLDER RELATIONSHIPS
90%Enjoy good
relationships with IT(51% avg)
60%Draw on business
expertise to support learning eg marketing/
analytics(35%) avg BUSINESS
COMMUNITY
Engage with managers
MANAGEMENT COMMUNITY
4 SKILLS TO ADAPT
94%of the Top Deck
consider the
course as only one option for
buildingperformance
(53% average)
What L&D skills do we need?
The Top Deck are active in building priority L&D capabilities, today.
5 DATA DRIVEN DECISONS
Top Deck
3xto use analytics
to improve learning service
Passion for customers
Skill to adapt
Data Driven Decisions
Performance focus
The bigger picture
Embrace:
Past Success
Burden of proofOld
Benchmarks
Silver bullets
Siloed thinking
Let go of:
The future is in our hands.What are you going to do
differently to #MakeItHappen?
#Lplive Resources@towardsmaturit
y.org
Thank you for listening@LauraOverton@TowardsMaturity
www.towardsmaturity.org/benchmark
