www.serviceplus-it.com

Service Plus Group

trainingPLUS

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Human resources in retail stores

high costs for education (trainings)

recurrent costs for education less efficiency of employees

high number of employees high fluctuation of

employees lower level of education no transparency of

existing knowledge level

Employees

Education

… and even international!

CREATIVE RETAILING

Human resources in retail storesNot well-trained cashier does mean longer queues and waiting time at

POS bad image in consumers’ eyes higher rate of hotline calls higher rate of service interventions higher number of broken POS/POS

components

Not well-trained sales person does mean No competent consulting of customer Bad image of complete company

(incompetent retailer) Loosing customer (they will not come

back) Less sales

Not well-trained employee does mean Processes are not followed like they

should Needed time for certain activities are

much longer Mistakes are happening Optimization of the business is not

possible

… and even international!

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As always, You can run the lectures, but …

After 10 minutes You’ve lost 35% of your audience.

CREATIVE RETAILING

As always, You can run the lectures, but …

After 25 minutes You’ve lost 75% of your audience.

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As always, You can run the lectures, but …

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The way to go

Using the right education concept for Your employees can significantly reduce the business

risks and increase directly Your profit.

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eLearning

• Virtual class room• Online learning• Rapid eLearning• Mobile learning• Self-learning

CDROM/DVD• Intranet/Extranet

training documents

All of them need right

content

All of them need right

distribution platform

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What is trainingPLUS?

trainingPLUS is not:• Just another Learning

Management System• Just another Learning Content

Management System• Just another authoring tool

trainingPLUS is:• Technology used for creation of

Learning Contents (Elements)

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trainingPLUS

• Template based - any html-file can be templated of the learning content

• Css can be used to influence the design of the learning content

• Learning content is fully described in the xml-file

• Any kind of structuring of the content and content elements is possible

• Support of the internationality (languages and encoding)

• Every element can be edited by the standard tools

• Browser independent (Firefox, Internet Explorer, Safari and others)

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trainingPLUS

Use your favorite

tools

Use your favorite editor

Deploy as you like

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trainingPLUS

• Present as many as wanted content blocks on one learning page

• Support following content blocks: information, question

• Send results of the test as xml to the server address (if not embedded in LMS)

• Check if answers are ok during answering• Show statistics about lesson at the end (needed

time, collected points, questions …)• Create navigation within learning content• Enlarge used images and move them around

screen for better visibility• Use timer to switch to start of the content

(needed for Kiosk operation)

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trainingPLUS• Supported question types:

• Text area input• Radio• Checkbox• Dropdown• Text input

• Unlimited number of answer options• Each question has own points which can be

earned• Supported elements:

• Html• Images• Videos• Sound• Online resources: youtube and

slideshare

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trainingPLUS

Can be used easily to:- bundle content elements in bigger entities (lessons,

trainings, books, libraries) without additional tools- Publish:

- As CDROMs/DVDs- On internet/intranet/extranet- Publish on any Learning Management Systems

(SCROM 1.2)- As app for iPhone (Safari is supported)

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Example of concept where trainingPLUS is used

Self TrainingMaterial

Employee

TestAnalysis

Training

100 Multiple Choice Questions

25 multiple choice questions

Deficits Additional trainings Hotline preparation and training …….

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Example of trainingPLUS concept

If cashiers know that there will be a test:

they are better prepared for training trainings are shorter

they will be able to ask concrete questions during training.

they are more concentrate during the training more knowledge will be transferred

If there is a test at the end:

the quality of the training can be analyzed concept can be adapted

transfer of the knowledge is transparent additional trainings can be planned

based on results Support can prepare themself better for concrete expected problems

If self training materials are existing

the cashier can learn before and after training sessions.

CREATIVE RETAILING

Service Plus is specialist for Trainings in RetailContent• We are creating and maintaining the Multimedia

Content for trainings.• We are implementing self-training materials for

CDROMs/DVDs, Kiosks or Internet/Intranet based on own application

• We are creating and maintaining all written content.• We are distributing the training materials to target

persons.

Training• We are organizing and running trainings for You.• We are analyzing the results of the training by

implementing tests at the end of the training.

After Training• We are analyzing the results and efficiency of the

training.• We are suggesting improvements.• We are describing expected problems for your support

structures

Integrated Concept for Your Trainings

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Use cases

Training of the inventory taker for periodical inventories with mobile devices

Migration of the existing stores to the new store solution (back office and front office)Training of the store employees:- Two countries (3 fiscal solutions)- 3 languages