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Implementing ITIL v3 Practices with Chris Johnson, President Open Access Systems [email protected] 973-838-5525 David Lennon Sr. Systems Engineer Lumeta Corporation [email protected] Constantine Malaxos Director, Bus. Dev. Lumeta Corporation [email protected] Lumeta

Lumeta IPsonar Aligned to ITIL v3

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Page 1: Lumeta IPsonar Aligned to ITIL v3

Implementing ITIL v3 Practices with

Chris Johnson, President Open Access Systems

[email protected]

973-838-5525

David Lennon Sr. Systems EngineerLumeta Corporation

[email protected]

Constantine Malaxos Director, Bus. Dev.

Lumeta Corporation [email protected]

Lumeta

Page 2: Lumeta IPsonar Aligned to ITIL v3

ITIL v3 map http://www.oasyscorp.com/itilv3map.html

Page 3: Lumeta IPsonar Aligned to ITIL v3
Page 4: Lumeta IPsonar Aligned to ITIL v3

Sample RACI Matrix

Page 5: Lumeta IPsonar Aligned to ITIL v3
Page 6: Lumeta IPsonar Aligned to ITIL v3

One World, One Network

Page 7: Lumeta IPsonar Aligned to ITIL v3

From Where You Stand, Can you Really See the Network Boundaries?

Page 8: Lumeta IPsonar Aligned to ITIL v3

Defining Data Breaches

Verizon’s - 2008 DATA BREACH - INVESTIGATIONS REPORT - Four Years of Forensic Research. More than 500 Cases.

Throughout hundreds of investigations over the last four years, one theme emerges as perhaps the most consistent and widespread trend of our entire caseload. Nine out of 10 data breaches involved one of the following:

- A system unknown to the organization (or business group affected)

- A system storing data that the organization did not know existed on that system

- A system that had unknown network connections or accessibility

- A system that had unknown accounts or privileges

•We refer to these recurring situations as “unknown unknowns” and they appear to be the Achilles heel in the data protection efforts of every organization—regardless of industry, size, location, or overall security posture.

Page 9: Lumeta IPsonar Aligned to ITIL v3

Network Discovery for Situational Awareness of

the Entire Network Infrastructure “One of the issues is we don’t

have a way of sharing and seeing the networks today in a timely

manner... We’ve got to build that situational awareness”

- LTG Alexander, Director, NSA at RSA 2009

The problem of ‘unknown, unknowns’

• Internet points of presence.

• Internet connections.

• Define & validate the perimeter

• Manage & secure entry points.

• Probe the address space.

• Prove the route of all network connections.

• Stop network “leaks” - unknown, unrestricted pathways into and/or out your network.

Page 10: Lumeta IPsonar Aligned to ITIL v3

Back to the Future

• Lumeta Corporation is the developer of IPsonar®, the most widely deployed network discovery solution for large enterprise and government.

• Built on technology developed by the famed Bell Labs scientists that first mapped the Internet

• We’ve been using IPsonar to map the Internet every day for the past 10 years

• High-growth private company, founded late 2000

• Valuable to CIOs, CTOs, IT Security, Information Assurance and Network Management

Page 11: Lumeta IPsonar Aligned to ITIL v3

Actionable Network Discovery Data

Pinpoint Unauthorized Connectivity Between Discovered Networks

Discover Known and Unknown Networks

Identify theNetwork Perimeter

Discover Complete Connected IP Address

Space and Accompanying Hosts

Identify Attributes of Network Devices and

Discovered Hosts

Gathering Network Data for Action

Network Discovery Host Discovery Leak DiscoveryDevice

Fingerprinting

OpenAPI

Lumeta Network Index

Interactive, Searchable

Network Maps

In-depth Reporting

Page 12: Lumeta IPsonar Aligned to ITIL v3

Provides Automated, Comprehensive Device Discovery for IT Asset

Management

• Discover all assets across your enterprise.• Quickly profile end points and probe configurations.• Identify unknown or unmanaged devices, and bring them under management.• Obtain an accurate network baseline, and manage change.• Streamline ITAM processes & speed time-to-value with automated discovery.

Page 13: Lumeta IPsonar Aligned to ITIL v3

Patented Leak Discovery for Data Leak Prevention

• Unknown or unauthorized connection into our out of the network are “leaks”

• Validate access control lists on perimeter devices

• Leaks provide a means to malicious or unauthorized entry across the network perimeter

• If sensitive data resides on a system that leaks to the Internet it may be exploited.

• Leak Discovery helps you stop the data leak before it happens – IPsonar’s leak discovery is true proactive data leak prevention.

• Patented –IPsonar is the only product offering network leak discovery.

• Leak Discovery is proactive – preventing a high exposure channel in the defense of sensitive data.

Page 14: Lumeta IPsonar Aligned to ITIL v3

Network Discovery Drives Process Improvement &

Cost Efficiencies in IT Asset Management Projects• See dramatic IT Asset

Management process improvements.

• Eliminate excess cost, and drive down the cost of manual IT asset audits.

• Verify, validate, and provide assurance that your IT asset records are always up-to-date.

• Purge redundancies and identify legacy equipment that needs to be upgraded or removed.

• Automate end-point profiling, based on discovered information.

Validatethe

Assets

Updatethe

Database

Baselinethe

Network

Page 15: Lumeta IPsonar Aligned to ITIL v3

Enables Faster Time-to-Value for IT in Mergers, Acquisitions, Divestitures

Unknown / Unmanaged Network Segments

Leak to Internet

Known / Managed Network

UndocumentedPartner

Connections

Page 16: Lumeta IPsonar Aligned to ITIL v3

Keeps You Ahead Of Audits

With Active Device Discovery

• Enhanced Device Discovery produces reporting on Device Types, Vendors, Model Numbers, Operating System Versions and more.

• Test and Validate the location of all external connections

• Discover/Contain/remediate policy violations quickly

• View up-to-date compliance reports on Critical IT Assets

Page 17: Lumeta IPsonar Aligned to ITIL v3

Provides Global Network Visibility for Network Change

• Provide accurate operational assessments and timelines for all IT initiatives.

• Enable rapid rollout of critical applications and processes.

• Reduce unplanned outages and compliance violations.

• Scorecard and minimize network risk.

• Improve business continuity preparation and execution.

Page 18: Lumeta IPsonar Aligned to ITIL v3

The Cost & Number of Data Breaches are RisingSources of data breaches by percent of breachesExternal

74%

Internal 20%

Partner32%

• The average total cost per data breach incident reached US$6.65M in 2008. • External threats and lax security practices of third party connections are behind

most breaches.• In 2008, 24% of data all breaches involved an unknown network connection.• 51% data breach victims were using vendor default passwords on systems that

handle sensitive data. • More criminals breached corporate assets through default credentials than any

other single method in 2008.

Sources: http://datalossdb.org/; Ponemon Institute, “Cost Of A Data Breach”, Verizon Business, “2009 Data Breach Investigations Report”

Verizon Business, “2009 Data Breach Investigations Report”

Page 19: Lumeta IPsonar Aligned to ITIL v3

IPsonar offers Unparalleled Network Visibility

Agent-less, Credential-lessLightweight – runs at the level of network ‘noise’.

Safe – deployed on the world’s most sensitive networks.Fast – maps the entire Internet in under 3 hours

Finds inbound and outbound “leaks”

Provides a comprehensive view of the entire routed infrastructure

Performs active probes and discovers everything that's on the network,

not just the IP range that is supplied for scanning

Provides visibility into every IP asset, host, node, and connection on the network – including non-traditional IP-enabled devices

Page 20: Lumeta IPsonar Aligned to ITIL v3

Quick ITIL Wins Using Lumeta IPsonar • 1.) Service Strategy: IPsonar checks that financial resources are not wasted and that legacy

capacity is retired and the network perimeter meets the desired market.

• 2.) Service Strategy: Reports from IPsonar provide a solid foundation of accurate and compete network routes and assets stored in the Service Portfolio and used by all processes in decision making.

• 3.) Service Design: Continuity Management – IPsonar enables Faster Time to Value during mergers and maintains visibility into available assets and network routes.

• 4.) Service Design: Service Level Management- Users of IT under OLA’s and SLA’s are assured that their connections are as designed and are monitored for leaks.

• 5.) Service Design: Capacity Management a current and accurate network information provides the network capacity in terms of reach to maintain IT operations.

• 6.) Service Design: Availability Management - Risk due to the network leaks that can lead to breaches and loss of information and network downtime for mitigation.

• 7.) Service Design: Information Security uses IPsonar to find leaks and can provide compliance information that get added to audit reports and support the Security Policy.

• 9.) Continual Service Improvement: Lumeta Network Index is a Key Performance Indicator used to measure and quantify Risk due to the network. Scorecard is easy to understand for CEO’s.

• 10.) Continual Service Improvement: IPsonar provides a consistent set of reports on network assets, routes and leaks. All ITIL Process owners confirm that the network is as designed and can recommend improvements. Decisions and action can be made with confidence.

Page 21: Lumeta IPsonar Aligned to ITIL v3

THANK YOU

Chris JohnsonPresident

Open Access Systems [email protected]

973-838-5525

David Lennon Sr. Systems EngineerLumeta Corporation

[email protected]

Constantine Malaxos Director, Bus. Dev.

Lumeta Corporation [email protected]