Click to edit Master title style

The Cloud Opportunity: Building on your Investment in Best Practices

David Favelle: Consulting Director Lucid IT & UXC Consulting

Click to edit Master title style Agenda

1. Compelling Cloud Characteristics

2. Business Process and Service Catalogue context

3. Our best practice efforts to date

4. Frameworks for managing Cloud

5. Summary & Takeaways

Click to edit Master title styleUXC: Your Local Alternative

*Source: Gartner IT Services Asia/Pacific Market Share May 2010

Click to edit Master title styleWhy are we here?

Click to edit Master title styleBusiness/buyer perspective on Cloud…

“Faster, cheaper & good enough”

Speed

Agility

Economics

Choice

Click to edit Master title styleImplications for IT?

Inevitable near term IT Transformation

Proliferation

Hybridisation

Distribution

Expectations

Click to edit Master title style“Dave Predicts” – Service Model Trajectories

Categories Trajectories

SaaS Proliferate and integrate into bundles and suites

PaaS Settle into a handful of players

IaaS PublicOffshore will grow but data security concerns will drive a local public market

IaaS Private CloudWill fall victim to economics, growing credibility of commercial offerings

IaaS Community An unknown: but clearly an opportunity for communities with similar requirements to pool resources & capabilities

IaaS Trusted/Virtual Private Cloud …..

Strong uptake driven by economics and data risk

Cloud Services BrokerService Models for brokering the range of services will emerge both in-house and commercially

Click to edit Master title styleWhere does Cloud fit?

Business Services/Processes

IT Services

IT Service Assets: Capabilities & Resources

Processes

Skills & Knowledge

Culture

Structure

Hardware Assets

Software AssetsPeople

IntegratedIT Service

Network Assets

Management Tools

Cloud Opportunities

Click to edit Master title styleIT Service Categories Vs Cloud Options

Service Type “New” Options

Integrated IT Services BPO, Integrated SaaS, ITaaS, Transition of infrastructure to IaaS

Line of Business Applications SaaS, Transition Infrastructure to IaaS

Corporate Applications SaaS, Transition to IaaS

Application Hosting Service IaaS: Virtual SAN Storage, VM Servers, VM DB, VDC

Personal Workforce Technologies Virtual Desktop, BYOC, Office365, GoogleApps. OracleCloudOffice

Shared Workforce Technology SaaS Voice, Video, Meeting

Email & Workforce Collaboration SaaS, Transition infrastructure to IaaS, Integrated Social Media

Business Consulting SaaS and IaaS for Proof of Concept

Project Delivery Services IaaS for Dev, Test and Production

Click to edit Master title styleBest practices journey so far ….

COBIT 4/5

TOGAF 8/9

Portfolio, Programme and

Project Management

Maturity Model (P3M3)

PRINCE2™ (project)

MSP (programme)

In Development

Updated 2007

Updated 2007

PRINCE2™ Maturity Model

(P2MM)

Models Guides

Common Glossary (updated)

Portfolio Guide

Portfolio, Programme and Project

Office (P3O)

Gateway® M_o_R®

In Development

Updated 2007

Refresh underway

Refresh underway

P3O, PRINCE2,MSPCMM, AGILE

ITIL 3.1, ISO20000….

Click to edit Master title styleWe know a few things…

• Business will always need specialist technology guidance– Requirements, target architecture, risk– No substitute for knowing the business and their stakeholders

• We are part of a system including:– Customers, business, technologies and suppliers...– Processes, tools and skills need to be re-shaped

• Our system is being disrupted but we know enough to:– Build and execute an optimal management model– Facilitate good procurement and integration– Implement new controls to drive down risk and drive up value

Click to edit Master title styleCloud Concerns will drive IT Capabilities

The Obvious:• Data Security• Identity and Access• Continuity• Performance

Not so obvious:• End to end service levels• Technical Integration• Data migration • Information management• Service Model Integration• Cost control• Architecture governance• Testing

Some can be dealt with using contractual controlsSome will require new IT capabilities …

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IT P

roc

ess

Fra

me

wo

rk

IT Service Lifecycle Framework: A model for a hybrid portfolio

Ser

vice

, Ass

et &

Pro

cess

Ow

ners

IT ServicesManagementCommittee

IT Portfolio ManagementCommittee

IT Strategy Committee

Em

bedd

ed P

roce

ss C

ontr

ols

SMO

PMO

Board & Business Strategy Committees

IT Exec

CIO

IT S

ervi

ce C

atal

ogu

eIT

Ser

vice

Pip

elin

e

IT S

ervi

ce P

ortf

olio

Eng

age

Bus

ines

s

Co

rpo

rate

& L

ine

of B

usin

ess

Stra

teg

y & G

ove

rna

nce

Runthe

Business

Changethe

Business

Portfolio & Investment

Requirements

New Capabilities

Programmes & Projects

Business and IT Services

Service OperationsChanges

Operational Alignment

Business DEMAND Drives SUPPLY of IT Services ThroughProcesses

Executed acrossIT Functions

Governed byControls

Strategise & Plan

IT Services Strategy(WHAT)

Technology & Sourcing

Strategy(HOW)

Define & Build

Transition

Ope

rate

& S

uppo

rt

Gov

ern

Ser

vice

s &

Life

cycl

e

Plan Service Portfolio

Ass

ure

&O

ptim

ise

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14

IT Process Framework

Problem Management

Access Management

IncidentManagement

RequestFulfilment

OperationsManagement

FacilitiesManagement

Application Management

Infrastructure Management

EventManagement

Service Portfolio Management Asset Portfolio Management

Service Strategy Generation

Architecture ManagementInvestment Management

Technology Strategy Generation

Transition

Service Testing

Release & Deployment Management

Configuration Management

Change Management

Transition Planning

KnowledgeManagement

Dem

and

Man

agem

ent

Serv

ice L

evel

Man

agem

ent

Busin

ess

Inno

vatio

n &

Con

sultin

gBu

sines

s Re

latio

nshi

p M

anag

emen

tEngage

BusinessManage IT Business

Operations

IT Service Continuity Management

SecurityManagement

CapacityManagement

AvailabilityManagement

Service CatalogueManagement

Design Build

Project / Program Management

Analyse Requirements

Manage IT

Business

Sour

cing

& Su

pplie

r Man

agem

ent

Wor

kfor

ce M

anag

emen

tIT

Fin

ancia

l Man

agem

ent

Gov

erna

nce

Man

agem

ent

Busin

ess

Stra

tegy

Perfo

rman

ce M

anag

emen

t

Define & Build

Operate & Support

Assure & Optimise

Strategise & Plan Govern Services & Lifecycle

Serv

ice P

ortfo

lioAs

sura

nce

Proj

ect P

ortfo

lioAs

sura

nce

Man

age

Risk

&

Com

plia

nce

Serv

ice L

ifecy

cleAs

sura

nce

Evaluate Options

Business

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15

IT Process Framework: Pre Cloud Heatmap

Problem Management

Access Management

IncidentManagement

RequestFulfilment

OperationsManagement

FacilitiesManagement

Application Management

Infrastructure Management

EventManagement

Service Portfolio Management Asset Portfolio Management

Service Strategy Generation

Architecture ManagementInvestment Management

Technology Strategy Generation

Transition

Service Testing

Release & Deployment Management

Configuration Management

Change Management

Transition Planning

KnowledgeManagement

Dem

and

Man

agem

ent

Serv

ice L

evel

Man

agem

ent

Busin

ess

Inno

vatio

n &

Con

sultin

gBu

sines

s Re

latio

nshi

p M

anag

emen

tEngage

BusinessManage IT Business

Operations

IT Service Continuity Management

SecurityManagement

CapacityManagement

AvailabilityManagement

Service CatalogueManagement

Design Build

Project / Program Management

Analyse Requirements

Manage IT

Business

Sour

cing

& Su

pplie

r Man

agem

ent

Wor

kfor

ce M

anag

emen

tIT

Fin

ancia

l Man

agem

ent

Gov

erna

nce

Man

agem

ent

Busin

ess

Stra

tegy

Perfo

rman

ce M

anag

emen

t

Define & Build

Operate & Support

Assure & Optimise

Strategise & Plan Govern Services & Lifecycle

Serv

ice P

ortfo

lioAs

sura

nce

Proj

ect P

ortfo

lioAs

sura

nce

Man

age

Risk

&

Com

plia

nce

Serv

ice L

ifecy

cleAs

sura

nce

Evaluate Options

Business

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16

The New “Hot Areas”

Problem Management

Access Management

IncidentManagement

RequestFulfilment

OperationsManagement

FacilitiesManagement

Application Management

Infrastructure Management

EventManagement

Service Portfolio Management Asset Portfolio Management

Service Strategy Generation

Architecture ManagementInvestment Management

Technology Strategy Generation

Transition

Service Testing

Release & Deployment Management

Configuration Management

Change Management

Transition Planning

KnowledgeManagement

Dem

and

Man

agem

ent

Serv

ice L

evel

Man

agem

ent

Busin

ess

Inno

vatio

n &

Con

sultin

gBu

sines

s Re

latio

nshi

p M

anag

emen

tEngage

BusinessManage IT Business

Operations

IT Service Continuity Management

SecurityManagement

CapacityManagement

AvailabilityManagement

Service CatalogueManagement

Design Build

Project / Program Management

Analyse Requirements

Manage IT

Business

Sour

cing

& Su

pplie

r Man

agem

ent

Wor

kfor

ce M

anag

emen

tIT

Fin

ancia

l Man

agem

ent

Gov

erna

nce

Man

agem

ent

Busin

ess

Stra

tegy

Perfo

rman

ce M

anag

emen

t

Define & Build

Operate & Support

Assure & Optimise

Strategise & Plan Govern Services & Lifecycle

Serv

ice P

ortfo

lioAs

sura

nce

Proj

ect P

ortfo

lioAs

sura

nce

Man

age

Risk

&

Com

plia

nce

Serv

ice L

ifecy

cleAs

sura

nce

Evaluate Options

Business

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5. Initiate Programme

4. Review IT Readiness

3. Prepare Cloud

Programme

Cloud Adoption Roadmap

1. Cloud Strategy

2. Create Cloud

Blueprint

6. Govern Programme

• Business drivers• Constraints, risks• Objectives, policy

• Services & Assets Review• Impact assessment• Architectural blueprint• Solution alternatives• Prioritise initiatives

• Business case• Projects portfolio• Governance approach

• Processes, tools & skills• Integration capability• Vendor Management• Monitoring & Reporting• Financial Controls

External• IaaS• SaaS• PaaS• Integration• Transition

Internal• Org Alignment• Processes• Tools• Skills

• Deliver projects • Review benefits• Assess emerging

technologies• Revise & shape

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Service Management Office

Se

rvic

e

Ca

talo

gu

e

Ma

na

ge

me

nt

Se

rvic

e

Le

vel

Ma

na

ge

me

nt

Se

rvic

e

Re

po

rtin

g

Asset Owners

ProcessOwners

Service Design & Transition Control

Operational Risk

ManagementSe

rvic

e

Bill

ing

Op

era

tion

al D

em

an

dP

lan

nin

g &

Fo

reca

stin

g

Continual Service

Improvement

A New…ish Management Function

Line of Business & Enterprise-

Wide Services

Business(Demand)

Operations(Supply)

LoB Service Owner 1

LoB Service Owner 2

LoB Service Owners n

Enterprise Service Owners 1…nLo

B S

ervi

ce M

anag

ers

Service/Asset Portfolio

Assurance

Strategy &Governance

Click to edit Master title styleKey Take Aways

1. Cloud is a variant of selective sourcing but with some compelling characteristics

2. Stay adaptable: the landscape will unfold

3. Build capability: framework, heatmap, roadmap

4. Be a partner for the business in this change

Click to edit Master title styleContact Us

Dave Favelle

Consulting Director Lucid IT & UXC Consulting

• e: david.favelle@uxcconsulting.com.au • m: 0418 630 578• t: +613 8623 1300 (Head Office)