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Cultural Awareness and Skill BuildingInstructor Kesia Loyd
Photo Courtesy of U.S. Army
How do you see me?
How do I see me?
How do I see you?
Perspective
“Know Thyself.”
Pythia, The Oracle of Delphi
How do you see me?
American Cultural Characteristics
Personal control over environment; self interest
Change is good: link to progress and growth
Time controlled: planned, scheduled, and productive
Photo Courtesy of U.S. Army
American Cultural Characteristics
Interpersonal Communication
Competition & free enterprise
Future oriented
Equality:“We hold these truths to be self-evident …”
American Cultural Characteristics
Informal
Open, direct, honest
Practical and efficient
Action / work oriented
American Cultural Characteristics
Materialistic, industrious, innovative
Individualism / privacy: each individual unique; privacy valued; freedom of expression
Self-help: upward mobility; self-made worth
Cultural Analysis QuestionHow can the application of any culturalmodel hinder our ability to communicatewith an individual of the culture?
An individual from a culture may not fit into the assessment of the culture.
A properly applied model is a guidelinewhich allows for deviations from theCultural Norm.
Cultural Analysis QuestionSo, here I am: a salesperson working to close a new car deal with happy husband and wife. We’re on the lot next to a beautiful new family vehicle. I talk vehicle specs to the man and I put the woman in the driver’s seat. How did the salespersons prejudice effect the salespersons strategy?
The prejudice toward what is necessary to make the sale.
Impediments to Observation
Bias and Prejudice
Impediments to Observation
Cultural Bias “The Bowling Ball effect”
Cultural Prejudice “The Halo or Horns effect”
Marianne Stokes Codex Gigas
Validates Selfby
diminishing Others
Communications Model
The ReceiverThe Sender
Encode
The Message
Environmentaland Social Filters
Decode
The Message
Photo Courtesy of U.S. Army
Photo Courtesy of U.S. Army
The Communication Agenda
All communication has agenda
My agenda - 1
Your agenda - 2
( Our agenda - 3 )
( Their agenda - 4 )
+
+
+
1 + 2 + 3 + 4 = infinite maybe
Photo Courtesy of U.S. Army
Interpersonal Communications
Verbal
Words
InflectionVolume
Cadence
Non-verbal
PostureGesture
Dress
Involuntary cuesFacial Expression
PE: American Cultural Characteristics influence on communication.
Determine how each of the characteristics serves as a barrier to effective cross-cultural communication.
Determine how you can apply some of thecharacteristics to enhance communication.
Questions
Summary
I cannot say “I disagree” until I can say “I understand”