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Enterprise 2.0: Designing A Social Business Kaushal Sarda

Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

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For companies to be able to exploit true value from Enterprise 2.0 systems, proper adoption is very crucial. However, adoption typically means only bringing in new tools. This can be dangerous because bringing these new tools into old structures and processes can prove to be complicated. As people will have to continue dealing with old processes and systems while trying to adopt new tools, there will inevitably be resistance to adoption. Hence organizations have to define transition strategies that will ensure that the new tools support existing needs better than previous systems, while simultaneously opening up a path towards new and better ways of working. This session will look at some successful behavioral transition strategies for redesigning organizations and their networks to harness people power to get things done in a quicker, better and cheaper way, while simultaneously enabling businesses to scale better.

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Page 1: Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

Enterprise 2.0: Designing A Social Business

Kaushal Sarda

Page 2: Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

Just Reduce Head Count ?

Page 3: Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

Need Constant Innovation

Page 4: Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

Do It The Apple Way !

Page 5: Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

The Process of Innovation

Page 6: Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

How Can Web 2.0 or

Social Software Enable Innovation ?

Page 7: Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

The Essence of Web 2.0

Page 8: Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

Enabling Interactions

Page 9: Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

Feel your Customer’s Pulse

Page 10: Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

Open Brainstorming

Page 11: Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

Co-Creating Offerings

Page 12: Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

Building Awareness

Page 13: Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

Help Customers Get Satisfied

Page 14: Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

It’s The Approach That Counts

Don’t just think wiki, blog, twitter, etc

Provide customer value by enabling interactions

Page 15: Kaushal Sarda - Enterprise 2.0: Designing a Social Business - interop Mumbai 2009

Questions

Contact: [email protected]