Jordan’s ICT Industry

ICT Association of Jordan – int@j

April 2013

int@j Background

Driven by His Majesty’s vision for a strong private ICT Sector

Established in 2000 as the ICT industry-support association under the REACH Initiative

Lead with MoICT implementation of the REACH Initiative (2000-2006) and the National ICT Strategy (2007-2011) and (2013 – 2017)

• Includes more than 200 companies in IT, Telecom, Outsourcing,

Internet and Mobile businesses, membership is open to all ICT

companies

• Focuses on advocacy, promotion and marketing, capacity

building, research and publications, and ICT Clusters

Sector Vision

Jordan to become a major regional

ICT leader and an internationally recognized exporter of ICT products & services, capitalizing on its core

human capital advantage

Jordan’s ICT Sector

Started back in 1999 (REACH Initiative) and followed with the National ICT Strategy for a strong industry (2007-2011)

Fastest growing sector in Jordan's economy (Avg. 25% growth)

More than 84,000 jobs in total (direct/indirect/induced)

Contribution of 14% to GDP (10% direct, 4% indirect)

On the ground international companies (Cisco, Microsoft,

Oracle, HP, Yahoo, Intel, Motorola, Ericsson)

IT ExportRevenue

IT DomesticRevenue

IT TotalRevenue

TelecomRevenue

ICT SectorRevenue

$12m $48m $60m

$500m $560m

$231m

$507m $738m

$1.674b

$2.412b

2000 2011Sources:

- Telecom: Telecommunications Regulatory Commission

- IT: int@j Industry Classification and Statistics 2011

ICT Sector Landscape

• With more than 450 companies in Telecom, IT, Online and Mobile Content, Outsourcing, and Games Development

Contribution to Jordanian Economy

Manufacturing Tourism ICT Construction Agriculture

17.70%

14.30% 14.10%

4.30%

2.30%

10.60%

3.28%

1.23%

4.50%

2.80%

GDP Contribution Direct Employment

Source:

- Manufacturing, Construction, and Agriculture GDP and Employment: Department of Statistics

- ICT: int@j Industry Classification and Statistics 2011

- Tourism: Ministry of Tourism

• Exporting to more than 45 countries

• Major Export Markets

– Saudi Arabia $94m (39%)

– USA $22m (9.5%)

– UAE $20m (8.5%)

– Iraq $15m (6%)

– Qatar $10m (4%)

Regional Opportunities

– Saudi Arabia (Annual $4b total IT spending) 50% of GCC Spending

– UAE (Over $1b IT spending Annually)

– Kuwait (Over $700mn IT spending Annually)

– Qatar (Over $400mn IT spending Annually)

ICT Sector Exports

Segments and Sample Companies

Sector Segments

• Operators

• ISPs/ASPs Telecom

• Hardware

• Networking IT Infrastructure

• Enterprise Solutions

• Emerging Applications IT – Software

• Content

• Applications Online and Mobile

• IT Outsourcing

• Business Process Outsourcing

• Knowledge Process Outsourcing Outsourcing

• Online and Mobile

• Console Games

Sample Companies

Banking: CCS, Progress Soft, ManafSoft, EastNets, Focus Solutions

Payment: STS, Gate2Play, Jabbar, Access2Arabia, MEPS, Madfo3at

Insurance: Eskadenia, TechnoSys, KeySoft, NatHealth

Health: EHS, ATS, Optimiza, NatHealth, N2V, AlTibbi

Telecom: Globitel, Eskadenia

Gov: Estarta, Savvytek, Optimiza, SSS Process, Offtec

HR: MenaITech

ERP: Sermon, Savvytek, Intracom

CRM: UBA, Eskadenia

Mobile: Info2Cell, MIT, BeeCell, Access2Arabia, PACT, UBA, Javna

Web: Dot.Jo, Primus, ITP, Imagine

Online: D1G, Jeeran, Maktoob, Akhtaboot, Jabbar

Games: Quirkat, Maysalward, Wizards, Taktek, Beladcom

Animation: Rubicon, Kharabeesh, ITP

Outsourcing: Aspire, Extensya, CrysTelCall, Primus, KeySoft, 4th Dimension

Opportunities

Opportunities

E-Learning:

Jordan Education Initiative

ICT as a tool in education reform

Local firms delivering world-class products

– ITG - EduWave Platform, World Summit Award Winner

– Rubicon, Math Curricula with Cisco

– And other companies

Model to be replicated

Opportunities

E-Health:

Electronic Health Solutions Royal Initiative

Based on VistA with pilot in 3 Public Hospitals

Model to build on and replicate in other countries

Opportunity to build health applications (Cloud, Mobile, Infrastructure)

Recently established Jordan’s Healthcare ICT Taskforce as an open group to develop Health ICT

Opportunities

Telecommunications:

Liberalized Telecom Sector

– Liberalized mobile telephone subsector

– Liberalized fixed line subsector

Independent regulator – TRC

Licensed WiMAX & 3G Infrastructure

More than 6 million mobile phone subscribers

Opportunities

Business Process Outsourcing:

9th globally in AT. Kearny Global Services Location Index (2009)

Availability of necessary ingredients

– Manpower and human talent

– The “right” Arabic and English dialect

– An alternative destination

– The right telecom infrastructure

– The investment climate

– The political and economic stability

Online/Mobile Content and Gaming

3% Arabic content in the world – Jordan is the largest contributor

Neutral Arabic speaking community

Mobile:

– Applications, Games, and Content

• Multiplatform applications, content, and games (including iPhone and Blackberry)

Online

– Applications and Gaming Solutions (example online payment)

– Communities (example web forums, football sites)

– Media and Content (example Online Newspapers, social media, and directories)

Future Focus

Future Focus - 10 Years

ICT fully integrated in other sectors products and services (Manufacturing, Health, Education, Tourism, …)

Strong public private partnership locally, regionally, and internationally

Telecom

– Further infrastructure attraction for regional & international companies

– Platform for converged data, voice, media, and content

– Broadband and virtual e-learning for all Jordanians

– Strong, independent, competent regulator

IT/ITES

– Strong products and services export capacity to regional and international locations

– Attractive business and investment destination (example Yahoo/Maktoob)

– Innovative and entrepreneurial global and regional products and services

– Major capacity in PPP projects (example e-Government)

Thank You