™

IT Process Automation

Under Control

Solution Overview

Gabby Nizri, CEO.

www.ayehu.com

"Just knowing there is a problem doesn't solve it!"

o Today more than 85% of outage processes are done manually and

require human intervention.

o IT staff (support & admin) are using manual procedures to diagnose,

analyze, notify, escalate and resolve problems.

o IT staff spends between 30%-50% of their time troubleshooting and fixing

problems.

o Level 2 production support spend the majority of their time on issues that

could be resolved (with the right solution) by NOC personnel

Automating problem isolation & resolution can reduce an

outage duration by more than 70%

Detect

26%

Identify

28%

Resolve

46%

The solution – Automating IT Ops. Processes

Source

Capture Data Process

Automation

Bi-Directional

Communication

Manage & Control

™

eyeShare for IT automation

o Automate manual maintenance & routine tasks

o Built in tasks and templates

o Ability to include human decision

o Very simple to implement and use

o Scalable!

o Integrated easily via API’s

Use Case #1 Insurance firm

Company Leading insurance, pension, and financial services group

Challenges • Lost business due to failures of financial web portal serving

thousands of agents/clients

• Slow IT response time leading to slow recovery

Results • Automated alerts, escalation and incident ownership

• Automated pre-defined recovery workflows, pausing at specific

decision points to receive remote instructions from the IT

person

• Portal recovery time cut by 90%

Increasing app availability

Use Case #2 - Cloud based SaaS Company

Company SaaS: web & mobile app toolbars

Challenges • Operate 150 web apps in live production servers

• Small operations team becoming bottleneck

• Ensure rapid response to critical incidents

Results • Automated IT production operations, 90% faster

• eyeShare processes manage servers, DBs, disk space…

• Hundreds of daily tasks vs. 10-15 manual processes

• Full control over automation with alerts

Accelerating IT Operations Management

Use Case #3 Online Bank Services

Company Large banking groups with over 300 branches worldwide

Challenges • Inefficient and slow handling of routine IT events

• Response to critical events during off-duty hours & weekends

• Manual processes consume IT scarce time

Results • Automated processes interface with multiple IT systems

(Siebel, MQSeries, TSM, telephony..)

• 430 hours of IT work eliminated on a monthly basis

• Response time to failures in a critical system reduced from 15

minutes to seconds

• Enforcement of event handling procedure with consistent

performance

Reducing Operational Costs by 50%

• Simple yet Powerful:

• Incident Resolution ▫ Event-driven alert management and problem resolution

• Interactive Automated Notification ▫ Automated event and alert notification and escalation

procedures

• IT Task Automation ▫ Schedule and execute pre-defined critical and routine tasks

• Real time as well as historical data ▫ Real time and historical view of the IT processes

Ayehu eyeShare — IT Process Automation Solution

• Incident management

• Aggregates Events

• Control Processes

• Real Time View

• Customized UI

eyeShare Dashboard – Real time Process View

Simple & Powerful

• Design & Plan

• Execute & Control

• Schedule Tasks

• 500+ Activities

• 100+ Templates

•Integration API’s

eyeShare Studio – Drag and Drop Tool Box

Ayehu solution for IT operations

Solution Architecture

IT Process Automation Solution

Physical, Virtual and Cloud infrastructure

Automation under control

eyeShare workflow involves human decisions

thru interactive IVR, SMS and email messaging

Reduce Costs (TCO)

By more than 45%

Reducing complexity

Improve staff productivity

Minimizing human intervention

The Value Proposition of eyeShare™

Reduce Service Downtime

Reduce the MTTR of incident resolution

Reduced number of incidents

Improves SLA’s

Thank You!

Everything should be made as simple as possible, but not one bit simpler Albert Einstein, 1879-1955

Gabby Nizri, CEO

gabby@ayehu.commail: -E

http://www.ayehu.com

Watch NOW demo online: UKfQjTSEoA8http://youtu.be/