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Ayehu Software Technologies Ltd.
Critical Situation Management (CSM)
™
G o i n g b e y o n d R u n B o o k A u t o m a t i o n
Simplifying Problem Resolution
What is the Problem?
IT still run manual processes with no standard procedures
Slow, Incorrect and inefficient notification & escalation processes
Lack of visibility into the resolution process , no single view
Organizations Lose 3.6% of Annual Revenue to critical systems Downtime*
People
Service Levels
Standards &Process
Knowledge
Infonetics * The Costs of Enterprise Downtime
"Just knowing there is a problem doesn't solve it!"
Today more than 85% of the outage processes are done manually
and requires human intervention.
IT staff (support & admin) are using manual procedures to diagnose,
analyze, notify, escalate and resolve problems.
IT staff spends between 30%-50% of their time troubleshooting and
fixing problems.
Lack of standard , knowledge & process immaturity increases
outages duration.
An Outage phases
Automating problem isolation & resolution can reduce an
outage duration by more than 70%
™
The solution – Automating problem resolution
eyeShare is a unique solution for Critical Situation Management (CSM).
It automates the management of incidents, problems & alerts
generated by monitoring system and business applications.It dynamically allocates and orchestrates:
People, Processes and Procedures
Source
Capture Problems Remediate
Communicate
Manage
How does it works?
™ www.ayehu.com/solutions.html
eyeShare™ incorporates four processes:
Event Management – Policy based rules engine that Monitors and
captures, analyzes, classifies and dynamically learns alert sources
People Management – Skills, availability, tasks, knowledge
Two-way communication management – notify, coordinate,
escalate and report
IT Operations management – IT process automation (ITPA/RBA),
integrate, orchestrate and process workflows
Combining these capabilities in a single pack, makes eyeShare™ a
powerful & flexible solution for incident and problem management
to simplify IT operations management.
Reduce Costs (TCO)
By more than 45%
Reducing complexity
Improve staff productivity
Minimizing human intervention
The Value of eyeShare™
Reduce Service Downtime
Reduce the MTTR of incident resolution
Reduced number of incidents
Improves Availability
99.999%
™
communicate
End-to-End Incident Management Process
Capture Manage Automate Resolve
TasksScripts
Help DeskCRM
Reporting
-KnowledgeBase
• Monitoring• Event Mgmt• Network Mgmt• Security• Logs
Notify People-
SMSEMAILVOICE
IM
eyeShare™ End to End Situation Management
Infrastructure / System / OS / Virtual
Ayehu solution for IT operation
end 2 end Critical Situation Management
Physical, Virtual and cloud infrastructure
Solution Architecture
• Aggregates
• Correlates
• Control
• Real Time
• Customized
The Product – Executive Dashboard
Web Reports
• Plan
• Design
• Test
• Execute
• Schedule
The Product – Drag and Drop Tool Box
Out-of-the-box Incident & Problem Resolution Templates
These process automation are results of procedures written by
App, Web, DBA and Infrastructure experts.
Interactive response
eyeShare workflow involves human eyeShare workflow involves human
decisions thru interactive IVR, SMS and decisions thru interactive IVR, SMS and
Email messagingEmail messaging
eyeShare workflow involves human eyeShare workflow involves human
decisions thru interactive IVR, SMS and decisions thru interactive IVR, SMS and
Email messagingEmail messaging
eyeShare™ Benefits
Dramatically reduce resolution time for alerts and incidents
Empower frontline operators to resolve incidents more quickly & remotely
Reduce upper-tier escalations and minimize alert noises
Capture incident resolution audit trails and create process documentation
Utilize knowledge while making it explicit and accessible to everyone
A complete End 2 End Solution
The Center for your Incident & Problem Management
Ayehu Customers
Customers Testimonials
“After we finished the installation of
eyeShare we immediately saw the great
benefits that the solution brought. These
included a rapid ability to proactively
detect possible issues in our sales order
processing chain and the further ability to
automate putting those issues back to
normal with very little manual
intervention”
Yaron Romano, Technology & Infrastructure
Director ,Strauss Group.
Thank You!www.ayehu.com
Everything should be made as simple as possible, but not one bit simpler Albert Einstein, 1879-1955
Gabby Nizri, CEO
Watch NOW demo online: www.ayehu.com/Products.html
