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Is it the app, server or network?
Gain visibility into IT Operations Management with OpManager and find
an answer.
How IT has evolved today?
IT extends to all across the globe with virtualization & cloud computing tech.
What do the end users need?
Uninterrupted access to services from anywhere, anytime
Factors affecting Application Performance
The problem could be anywhere:• Faulty router configuration• Switch port failure• Server system resource scarcity• Application failure• Problem with ISP
Problem with disparate IT management tools
No unified monitoring
Involves lot of manual effort to
identify the fault
Increased MTTD &
MTTR
IT Operations Management (ITOM) is the Solution
• ITOM is a function of Service Operation in ITILv3
• Involves day-to-day management of IT (Infrastructure components & applications) tasks and business service operations
IT Operations Managementprovides visibility into
ITOM adoption is on the rise
20112010
$18.3 Billion8.7% growth
$15.8 Billion7.1% growth
$14.2 Billion
2009
Benefits with ITOM
• Visibility into your IT infrastructure components and applications
• Optimize your IT resources• Provide quick and effective access to mission
critical applications• Reduce application or network outages• Identify the exact fault and troubleshoot• Achieve higher SLA
How OpManager & its plugins offer ITOM?
Network Performance Monitoring, Traffic Analysis, Configuration Mgmt.
Physical & Virtual Server Performance Monitoring, Hardware Health Monitoring,
Application Server, Database, Cloud, Middleware/Portal Monitoring
Monitor end-user experience from multiple locationsMonitor web applications, website look up times, RTT, etc.
End-user Experience
Application
Server
Network
Visibility at the network layer• Network Devices Monitoring• Interface / Port Monitoring• Configuration Management• Traffic Analysis• IP SLA based WAN & VoIP call path
monitoring
End-user Experience
Application
Server
Network
Visibility at the sever & storage layer• Windows, Linux & Unix Server
Monitoring• VMware & Hyper-V monitoring• Process, services & event log
monitoring• Hardware health Monitoring• NetAPP Monitoring
Visibility at the application layer• Application Server monitoring• Cloud monitoring• Database monitoring• Web server monitoring• Web transaction monitoring
End-user Experience
Application
Server
Network
Service
Application
Server
Network
Visibility at the service layer• Monitor end-user transactions • Meet promised SLAs
OpManager also offers aSingle Console for managing
Network, Servers & Applications
Business Service View
At-a-glance Performance Dashboard View
Single Alarm Console for Network, Server & Application faults
Integrated ITIL-ready ServiceDesk
Real world case study to
understand the benefits with OpManager
Real use case – OpManager customer
• Leading E-commerce company in US• Provides flight booking form online• Accessed by Millions of users worldwide• Cost of downtime per minute: $100,000
IT Infrastructure of the Customer
Accessed by Millions of users worldwide
The problem that the IT team faced
No correlation between Application and Network Performance data
Unable to access the
booking form
End Users
What the
users see
IT Team
The server & the network are running
good. It should be the app!
The app is fine. Looks like Dan
had changed the config. of Cisco
2900.
What they don’t see
OpManager with its plugins provided a unified view of their IT
In case of slow or loss of access to an
application, with OpManager you
can…
Drill Down from the alarm to device snapshot page
Server is fine
Drill down to application snapshot page
App is fine
Verify bandwidth utilization
Problem is with the bandwidth
Identify Top Applications that consume more bandwidth & optimize accordingly using CBQoS
What our customers had said?
