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IS ANYONE ACTUALLY READING YOUR DOCUMENTATION?

Is anyone actually reading your documentation?

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Page 1: Is anyone actually reading your documentation?

IS ANYONE ACTUALLY READING YOUR

DOCUMENTATION?

Page 2: Is anyone actually reading your documentation?

CREATING AND MAINTAINING DOCUMENTATION IS A COSTLY AND

TIME CONSUMING PROCESS

Page 3: Is anyone actually reading your documentation?

The task of creating documentation is usually left to one individual who is not the subject matter expert.

Finding the correct documentation and information is difficult and time consuming.

Documentation is not always kept updated as business & systems change. Outdated documentation causes errors, delays and costs you money.

WHY?

Page 4: Is anyone actually reading your documentation?

Howbig is the problem?

Page 5: Is anyone actually reading your documentation?

SOME WORRYING STATISTICS

Data & Statistic sources from: Forrester Research, ASTD, totalcostoferrors.com, Reed, McKinsey Global Institute

Page 6: Is anyone actually reading your documentation?

THINGS YOU CAN’T MEASURE

PROJECTS STALL BECAUSE THE TEAM CANNOT BE TRAINED

BUSINESS IMPACT DUE TO KEY PERSONS DEPARTURE

PRODUCTIVITY LOSS, IMPACT & COST DUE TO INEFFICIENT OR OUTDATED DOCUMENTATION

CALL ON ADDITIONAL RESOURCES SUCH AS SMEs OR THE IT HELPDESK.

Page 7: Is anyone actually reading your documentation?

THE SOLUTION

NEXT GENERATION DOCUMENT AUTHORING

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CREATE AMAZING DOCUMENTATION THAT PEOPLE

WILL WANT TO USE

Page 9: Is anyone actually reading your documentation?

‘GOOGLE’ LIKE SEARCH ENGINE

COLLABORATIVE PLATFORM

POWERFUL MI & ANALYTICS

WHY GUIDELITE?

FIND INFORMATION FASTER AND COMPLETE TASKS

QUICKER

SPEED UP CONTENT CREATION WITH MULTIPLE

AUTHORING AND ONE CLICK PUBLISHING

GREATER INSIGHT TO DRIVE BETTER BUSINESS DECISIONS

Page 10: Is anyone actually reading your documentation?
Page 11: Is anyone actually reading your documentation?

YOU CREATE?

WHAT WILL

Page 12: Is anyone actually reading your documentation?

USER GUIDES & TRAINING MANUALS

NEW STARTER PACKSCLASS ROOM BASED WORKBOOKS

ANYTHING THAT NEEDS DOCUMENTING

PRODUCT OPERATING MANUALS

BUSINESS PROCESSES & PROCEDURESSTANDARD OPERATING PROCEDURES & PLAYBOOKS

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ENDLESS FEATURES

AN APPLICATION RICH WITH FEATURES NEEDED TO BUILD A

MORE PRODUCTIVE WORKFORCE

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PRODUCE QUALITY CONTENT FASTER AND EASIER THAN EVER

ACCESSIBLE FROM ANY DEVICE. ANY TIME

NO COSTLY SOFTWARE INSTALLATIONS

RICH FEATURE SET

CAPTURE VITAL MI ON CONTENT ACTIVITY & USAGE

ACCESS ONE SINGLE PUBLISHED VERSION. NO MORE CONFUSIONREADERS CAN RATE, COMMENT, FEEDBACK, SHARE & SUGGEST CONTENT

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STRATEGIC FIT

DESIGNED TO FIT SEAMLESSLY INTO YOUR ORGANISATION

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LIMIT ON DOCUMENT SIZE

HOW WE STACK UP

LIMITED FORMATTING OPTIONS

HOSTED ON PUBLIC SERVERSNO MI, REPORTS OR ANALYTICSNO OPTIONS TO HOST INTERNALLY

ON GOING RESOURCE AND MAINTENANCE REQUIRED

COSTLY SETUP & INFRASTRUCTURE

REQUIRES TECHNICAL RESOURCES TO DEVELOP

CANNOT BE USED WITH SMARTPHONESNOT EASY TO USE FOR NON-TECH USERS

Page 17: Is anyone actually reading your documentation?

BUSINESS BENEFITSINTRODUCING GUIDELITE TO YOUR ORGANISATION DELIVERS BUSINESS

BENEFITS FOR EVERYONE

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TOP LINE BENEFITS

REDUCED OPERATIONAL COSTS

FASTER CONTENT CREATION

INCREASED PRODUCTIVITY

REDUCED LOSS OF BUSINESS & PROCESS KNOWLEDGE

KIND TO THE ENVIRONMENT

IMPROVED CUSTOMER SUPPORT

MAKE MORE COST EFFECTIVE TRAINING DECISIONS AND BUDGET PLANNING & REDUCED PRINTING COSTS

MULTIPLE AUTHORING, MS WORD IMPORT & ONE CLICK PUBLISHING

SOCIAL & COLLABORATIVE WORKING CAN INCREASE PRODUCTIVITY BY UP TO 25%

FORUM TO CAPTURE KNOWLEDGE FROM SMEs & CUSTOMERS

FASTER & EASIER ACCESS TO KNOWLEDGE TO RESOLVE CUSTOMER ISSUES

REDUCE CARBON & WASTE THROUGH PRINTING AND ARCHIVING

Page 19: Is anyone actually reading your documentation?

SO WHAT’S NEXT?

Find out more about how you can run a free trial of GuideLite in

your organisation!NO CONTRACT, NO COMMITMENT AND FREE HOSTING & SUPPORT

Simply sign up at www.guidelite.co.uk or email [email protected]