Submitted By:Shruti SainiSwena DharVibha ChaudharyYashi Pandey

INTRODUCTION

1. Department of the Government of India, under the Ministry of Railways.

2. Indian Railways has a total state monopoly.

3. Railways were first introduced to India in 1853.

4. The routes cover a total length of more than 63,327 km (39,500 miles).

HISTORY

1. Data processing centers were created way back in the 60’s.

2. The legacy systems like Pay roll systems, inventory management and operating statistics were involved.

3. There were many attempts to create Human Resource Management, and office applications for automation.

OBJECTIVES

Objectives of using Information Technology in Indian Railways can be classified as:

1. Reduce cost.2. Reduce burden on staff.3. Improve efficiency.4. Provide better Customer Service

PROBLEMS

1. Increasing number of passengers / customers.

2. Unavailability of easy, correct & timely access to information.

3. Inefficient management of resources.

4. Poor Customer Service/Satisfaction.

1. Centre for Railway Information Systems (CRIS) was established in 1986, started functioning from July 1987.

2. It is an autonomous organization headed by a Managing Director.

3. Engaged in development of major computer systems on the Railways.

4. Works with the Indian Railways to build new products or services and to implement prudent business and technology strategies in today's dynamic digital environment. 

CENTRE FOR RAILWAY INFORMATION SYSTEM (CRIS)

The following are the main projects that are handled by CRIS:

Freight Operation Information System (FOIS) Passenger Reservation System (PRS)/ Alpha

Migration (CONCERT) National Train Enquiry System (NTES) Booking of Tickets on Internet Integrated Coaching Management System

(ICMS) Unreserved Ticketing System (UTS)

Project at CRIS:

FOIS

An on line real time system for

management and control of freight

traffic

User driven design and

implementation

Foundations for a total logistics system

1.Freight Operations Information Systems

(FOIS)

2.Passenger Reservation System (PRS)

•PRS started in 1985 as a pilot project in New Delhi•Internet booking of tickets was started In August 2002. •TATKAL has been converted from a separate coach to a normal Quota and enabled for all trains in 2004 •Internet booking timings extended to 4:00 a.m. – 11:30 p.m. from March 2005. •It is capable of providing reservations for 22 hours per day.

3.National Train Enquiry Service (NTES)

•Platform berthing of passenger trains•Arrival and departure of passenger trains•Facilities available at various stations ( e.g. retiring rooms)•Railway Rules•To make above information available on internet

This offers customers the convenience of reserving tickets from the comfort of their homes.

Updated time to time   Contain information about the train,

passenger, reservation, fares, concessions. Authentication is done through security

password checking.

4.Bookings Of Ticket on the Internet

Punctuality Module Coaching Stock Module Coaching Maintenance Module Time Tabling Module

5.Integrated Coaching Management System

(ICMS)

Facility to purchase Unreserved Ticket of the date of journey.

Passengers can cancel their tickets one day in advance of the journey from any station provided with a UTS counter.

Tickets available from any station to any station.

Allow Indian Railways to plan extra trains and coaches as per trend of sales registered in the system.

6.Unreserved Ticketing System (UTS)

To the Passengers To the Passengers . . . Transparency Universal counters

for booking Instant update of status Instantaneous enquiry Reduced waiting time Reservation available at a number of locations in the country Customer satisfaction

  To the Railways To the Railways . . . Increased efficiency Optimal

utilization of berths Real time availability of Accounting Reports Planning through MIS reports Analysis of traffic pattern for better overall planning Reduction in Revenue losses Saving on Manpower Eliminate possibilities of fraud

 

Benefits

Conclusion The Indian railways are making an effort to

use IT for not only higher profitability but also for better customer facilities which will also indirectly lead to higher profits. This is all made possible by IT.