Upload
euro-it-group
View
561
Download
4
Embed Size (px)
Citation preview
How Open Source Analytics can support better strategic decisions
Complex customizable dashboards in a matter of hours for real time business
overview
Implemented Examples in Insurance
• Real time analytics• Computing complex KPIs structure • Ability to drill down and micro segment (open-ended
dimensions, dashboards with tens of dimensions for drilling)• Migration from Excel to online dashboards• Business Intelligence for:
• Real-time view of business status and trends• Understanding departments, agencies, brokers and
agents performance• Upselling & Cross selling new products • Churn reduction
Requirements
Examples of requirements that can be easily solved by using open source analytics
BI Model = RAW Data Model Entities enriched with
• Client KPIs• Client - Insured Object KPIs• Client - Insured Object - Policy Type
KPIs
+ a lot of monthly statistics at various levels:• Department • Location • Agents • Insurance Product • Insurance Company
Input RAW Data Model
• Clients• Offers • Policies• Rates • Payments • Insurance Objects • Departments• Locations• Agencies• Agents
What BI means for an issuance broker?
• In the following slide we will present some Policy Dashboards that we implemented for some of our customers
• As long as you have the data within your system, your company information could be easily extracted into customizable dashboards
• You can choose from 140+ different dimensions to drill down on• Imagine building an OLAP Cube for it …
SAMPLE DASHBOARDSANALYTICS APPLIED &
Income Structure Dashboard
You can structure the polity type in various form by using hundreds of different dimensions, per policy type, per insurer, per department, per location, per agent, per broker, etc
Customer behavior
You can define various parameters, such as preferred agents, the months with the most customer visits, preferred location, average period between two customer interactions, etc
Income per location
You can structure the information per year, per monthly, per location, per availability period, per client type, per status, etc
Due payments history
You can structure the information per year, per monthly, per type of policy, per location, per income level, per type of person, per validity period, etc
Policy expiry date
You can structure the information per type of business, per location, per customer income level, per type of customer, per validity period, per agent, per agent type, etc
Possible architecture
Broker BI
Pig
HadoopKibana Elasticsearch
NGINX
Anal
yze
ES JDBC Rirver
Operational SistemOperational SistemOperational Systems
Orchestrate KPI calculation
Azkaban
• Based on BI index • Nightly completely BI index
constructions • A lot of computed KPIs and
correlated variables included • ~100 Pig scripts building up BI
index • End user does not observe
processing (using elasticsearchalias to point to newly build active BI index)
• Based on near real time index• Raw data• Multiple data
sources• Unified view for
the entities
Analytics availability
near real time index BI index
• Understand technology advantages: replace OLAP cube with search indexes
• Use HW resources: brute force with map-‐reduce
• De-‐normalization to do analytics on ES
• Small work processing units: pig scripts / map reduce takes time to execute and are hard to debug.
• Test, monitor and orchestratewith Azkaban
• Google it
What is the recommended development strategy
EURO IT GROUPABOUT
• Broad experience in delivering complex services and solutions that integrate sales, marketing, customer service and other processes to large insurers and brokers
• We have developed and successfully deployed a complete insurance solution, with modular architecture, available on premise & on Cloud, bi-‐directional integrated with SAP, Microsoft & Oracle
EITG Insurance expertise
INSURANCE EXPERTISE• Website/intranet development • Self service portals • Online policy selling • Online claims management • Enterprise e-‐learning and intranets• Employee management & training • operations support systems development and deployment
• Mobility:• Mobile apps development, SFA, document management
• Big data and BI solutions• CRM/ Sales Force Automation • Business Process Management
EITG SOLUTION• Product management• Policy Management• Accounts & intermediaries• Underwriting• Actuarial reports• Billing and collection• Financial Accounting • Reinsurance
Value proposition
Euro IT Group Triple Expertise
• We have broad experience in developing end to end, user friendly mobile applications for the insurance industry.
• Below a use case of sales productivity applications we have developed for several insurance customers
E2E SALES MOBILITY IN INSURANCE
From paper in your hand, to smartphones --to the data on the server
BIOMETRIC SIGNATURE – Capture handwritten signatures o signature pads, smartphones and tablets
Real-Time Customer and Employee Identification & BIOMETRIC VERIFICATION based on a signature
OPTICAL CHARACTER RECOGNITION–
Reduce administrative work and improve data
quality and sales efficiency. Combat
human error.
Our delivery locationsAll locations in Central and Eastern Europe
Refreshing, open, approach to client engagement and project delivery
Daily direct, 3 hour, flights
2 hours time difference to UK
Access to world class talent
High quality English speakers
Euro IT Group will combine the relevant elements of our expertise and experience to deliver business solutions for your needs.
This engagement model, with its flexibility and adaptability, means we are ideally placed to solve any application related problem as your IT specialist.
Our core services and core technologies are the building blocks on which our solutions are built.
ENGAGEMENT MODELEXPERTISE &
We offer discrete solutions to known business challenges and build bespoke solutions for your specific requirements.
Our delivery models encompass the full range of development options and our ability to engage from nearshore with UK presence, as required, gives you full control over costs.
We offer a refreshing approach to commercials, enabled by our unique structure.
Our final building block to deliver the right business solutions for you is in depth knowledge of your industry sector. This means we talk your language and understand the business impact of our solution.
Banking Insurance
HourlyT&M
ApplicationDevelopment
.NET, Java, PHP/LAMP, C/C++Amazon,Windows Azure, SalesforceIos, Android,Windows Phone, Blackberry, HTML5
Ruby onRails, Python, EmbeddedSoftware,Databases, Sharepoint, SAP,Microsoft, Oracle,Other Technologies
ApplicationTesting
ApplicationSupport
ITConsultancy
ProjectManagement
BusinessAnalysis
Fixed Price
Nearshore
Agile
System Integration
Information Security
EnterpriseMobility
WebApplications
CRM &Loyalty
MobileApplications
BusinessIntelligence
Cloud Strategy
eCommerce Development
CloudMigration
Big DataConsultancy
Big Data Dashboards
Iterative Waterfall Prototyping
Onshore Combined
SLA driven TeamAugmentation
DedicatedTeam
Leasing ITC Retail eCommerce Travel Healthcare Media
B U S I N E S S S O L U T I O N SIndustry
ExpertiseCommercial
Models
EngagementModels
DeliveryModels
DiscreteSolutions
CoreTechnologies
CoreServices