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Managing Information As an Asset

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Point of Departure

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2

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Information Management Practices

Information Technology Practices

Information Behaviours and Values

Based on: Information Orientation: The Link to Business Performance. Donald A. Marchand, William J. Kettinger, and John D. Rollins

Information as assetAn important organisational resource similar to people and

money

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How do you manage important resources?

Like Money?

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Cash is King Working Capital, Inventory, Receivables, Payables and Cash

Resources

Customers

Product/Services

Revenue

Staff/Suppliers

Investors

InvestmentROI

Tax

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Cash is King

Active Management, Visible Leadership, Sound Strategies, Governance Frameworks, Rules, Organisational Structures, Organisation Values……….

To Protect and Manage this Important Resource

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What you need (and always do) to Manage Money as an Important Organisational Resource

• Solid Business Plan (like in Dragon’s Den)• Ability to make a return• Management / Control Structure• Accounting Backbone• Statutory Compliant• Accurate and Timely • Define the system required• Policies• Procedures• Guidelines• Enforcement• Culture and Values

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How do you manage important resources?

Like People?

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Hire Inspire Admire Retire

• Policy on Recruitment, working environment, smoking and lots lots more• Formal Internal Processes• Guidelines for Interviews, performance reviews, disciplinary actions and lots lots

more• Processes to contract• Rules protecting the individual and the organisation• Formal processes for Induction• Responsibilities clearly defined for people working with all HR functions within the

organisation• Systems where details of the new employee are logged for various reasons (inter alia

payment of salary)• Lots of other stuff……..

What you need (and always do) to manage People

Based on http://management.about.com/

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How do you manage important resources?

Like Information?

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Well….Uhm… Yes

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What you need (but in most cases NOT do)

• Information Governance Framework consisting of Policies, Procedures and Guidelines

• Business rules for documents, records, web content and social business assets

• Well defined classification / categorisation of information assets combined with the effective use of technology tools for findability purposes

• Formal Organisational Structures (Not only IT) for the management of information (remember people and money?)

• Information audits• Information Behaviours and Values to protect this important asset• To securely manage information from cradle to grave or lust till dust (and

especially to be able to find it)• To use information and information flows to enhance efficiency• Using modern Technology Tools to fully support all elements for

Information management

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Resources like Money and People have a specific lifecycle management element to it, technology is carefully used to support the management of these resources and there are defined behaviours and values embedded in the organisation culture to manage these important resources.

Why is information managed differently in many organisations?

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Loads of Terms - EIM, ECM and DMEn

terp

rise

Info

rmati

on

Man

agem

ent (

EIM

)

Enterprise Content Management (ECM)

Data Management (DM)

EIM is the discipline of structuring, describing and governing information assets across organisational and technological boundaries to improve efficiency, promote transparency and enable business insight (Gartner)

DM: Data management is the development, execution and supervision of plans, policies, programs and activities that control, protect, deliver and enhance the value of data and information assets.(Data Management Body of Knowledge)

ECM includes “the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to Organisational processes. ECM tools and strategies allow the management of an Organisation's unstructured information, wherever that information exists”.(www.aim.org)

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What we are dealing with – the Organisational Nervous SystemEn

terp

rise

Info

rmati

on

Man

agem

ent (

EIM

)

Enterprise Content Management (ECM)

Data Management (DM)

This Stuff Is the Nervous System of the Organisation

Corp[orate Knowledge

DocumentsRecords

Scanned ImagesInformation Flows

Search & FindabilityWorkflow

…

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Information Management Practices:

Datacentrix assists organisations to attain

capabilities to manage information effectively over its

lifecycle including capturing, managing, storing, using,

governing, maintaining, delivering, retaining,

preserving and disposing of information.

Information Technology Practices:

Datacentrix enhances the capabilities of customers to

effectively manage information technology (IT)

solutions, applications and infrastructure to support

operations, business processes, decision making,

collaboration and innovation.

Information Behaviours and Values:

Datacentrix guides organisations to instil and

promote behaviours and values in its people towards

effective use of information.

Information as Organisational Asset

Accredited education partner of AIIM (The Global Community of

Information Professionals)

Managed partnerCollaboration & Content gold

partner

Only platinum partner of OpenText in South Africa

Special expertise partner

Serious about performance, passionate about value

Adapted from and based on: Information Orientation: The Link to Business Performance. Donald A. Marchand, William J. Kettinger, and John D. Rollins

16www.aiim.org

Our Association with AIIM

Technology unbiased Education for Managing Information truly as an Organisational Asset

Datacentrix facilitates AIIM Master Certificate Programmes in enterprise content management and associated disciplines, in conjunction with AIIM (the Global Community of Information Professionals)

The main objective of the training modules is to help clients overcome business challenges associated with managing business information