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What if you could take all the repetitive tasks that your technicians handles on a daily basis and put 90% of them on autopilot? Without automation, MSPs are limited to managing a small handful of customers per technician. On this webcast we want to show you how you can automate the majority of your business allowing each tech to manage up to 3x the number of customers.
Citation preview
Automation Increase Your Customers
Without Increasing Headcount
© 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.
Presented By
Ali MahmoudProduct Marketing
@alimahmoud_
Ryan ValleeProduct Manager
© 2014 N-able Technologies, Inc. All rights reserved.
Webinar FAQ
25min presentation + 5min Q&A
Copies will be emailed and posted online
Phone: 1-888-200-4200
Access Code: 14152951International numbers: http://bit.ly/1nJBKQw
Ask questions at any time
© 2014 N-able Technologies, Inc. All rights reserved.
Agenda
1. Why you should automate
2. What you should be automating
3. How to manage more customers through automation
4. Tracking automation as billable hours
© 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.
Why you should automate
© 2014 N-able Technologies, Inc. All rights reserved.
Automation = EfficiencyOf Ntirety’s 15,000* monthly service tickets…
“Almost 80% are generated automatically”
© 2014 N-able Technologies, Inc. All rights reserved.
“Approximately 50% are self-healed”
* According to Ntirety’s case study: http://ow.ly/zbrNJ “NtiretyPioneers Database Administration as-a-service on N-able Platform”
What you should automate
© 2014 N-able Technologies, Inc. All rights reserved.
Stop doing things manuallyEvery MSP has tasks they can automate
Restore PointsBackup
UpdatesDisk Cleanup
Services
App Settings
© 2014 N-able Technologies, Inc. All rights reserved.
SQL
Patches
Manual work is slowing you down
Tech with Automation can support dozens of customers
Tech without Automation can support limited # of customers
How can you manage
more customers through automation
© 2014 N-able Technologies, Inc. All rights reserved.
Create your automated tasks…
Customer A
© 2014 N-able Technologies, Inc. All rights reserved.
Customer A Customer B
And push them to all customers
Customer C
© 2014 N-able Technologies, Inc. All rights reserved.
Let’s do some automation
SQL Diagnostics
• Disk Defrag
• Catalog Integrity
• Database Integrity
• Average Fragmentation
SQL Maintenance
• Rebuild Indexes
• Reorganize Indexes
DemoSQL Diagnostics & Maintenance
© 2014 N-able Technologies, Inc. All rights reserved.
Track automated tasks as billable hours
© 2014 N-able Technologies, Inc. All rights reserved.
PSA IntegrationAutomatically bill for automation work
PSA Automated tasks will create tickets when they complete
On-demand tasksRecurring tasksSelf-Healing tasks
© 2014 N-able Technologies, Inc. All rights reserved.
DemoTracking Automation as Billable Hours
© 2014 N-able Technologies, Inc. All rights reserved.
Questions?
© 2014 N-able Technologies, Inc. All rights reserved.
© 2014 N-able Technologies, Inc. All rights reserved.
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Legal Information N-able Technologies, Inc.’s trademarks, service marks, logos and copyrights are the exclusive property of N-able Technologies, Inc. and its affiliates. For a complete list of N-able’s trademarks, service marks, and logos, please visit http://www.n-able.com/trademarks.aspx. All other trademarks or works mentioned herein are used for identification purposes only and may be or are intellectual property of their respective companies. N-able Technologies and SolarWinds Worldwide, LLC are not affiliated with any of the respective companies.
© 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.
