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Incident happened Information gathered
Information broadcast Upload information
Site personnel Supervisor
Business owner Manager
Receive Broadcast Decide Action
Monitor Outcome Act on Decision
Alert!
Front Desk/Store/Branch
Incident
occurred
Information Gathering
Open Incident Case
Supervisor Verification
1 2 3
Customer Service
(Headquarter)
Determine follow up action
Closure or escalation
Manager Approval
1 2 3
Top Management
MARCOM
Incident evaluation
Process improvement
Media response
1 2 3
Incident Reporting Management Action
IRMan enable close-loop workflow to
ensure that all incidents are being
taken care of by properly.
