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A bit about how we're handling user testing/feedback with our Blacklight-powered (http://projectblacklight.org/) library catalog.
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Improving Catalyst by Reaching Out
Sean Hannan &Dave Kennedy
Some facts.
135,789 total page views
13,777 searches
2,446 title searches
1,003 subject searches
1,550 searches for online materials
465 searches for journals
146 records texted to
mobile devices
71% of Catalyst traffic comes from search
engines
70% comes from Google
Most viewed item: Gil Scott-Heron’s MFA
thesis.
Why am I telling you this?
Other data collection methods:
User Testing
Locate a thesis on architecture published from
1900 – 1913 that can be found at the Eisenhower
location. Save these to your Selected Items.
Users Tested
• 5 graduate• 1 undergraduate• 1 faculty
• 6 of the 7 indicated that the interface was easy to use and provided satisfying user experience.
Focus Groups
An example.
146 records texted to
mobile devices
“I like the SMS option and the search capability seems to be a lot better than
the current one.”
“The option to SMS a listing from the results screen is very nice…”
- via Feedback
Only 3 of the 7 users in the user tests bothered
to even rank it as a visible feature. The 3 that did, ranked it of
low importance.
Questions?
