Consulting. Design. Agile Projects. Products. Innovation Hosting.

Design Thinking on SpeedOR: how to create a nice TV-remote and stop smoking

A warm welcome to our students of HSG!

Zürich, 20th April 2016

Walter Strametz, CTO - please follow me @WalterStrametz

20.04.2016 2

ti&m – Agenda

Self-Intro, Chinese wisdom and a rear-view mirror

Why do we think design?

It all begins in a garage

War stories (so-called “references”)

20.04.2016 3

Steckbrief ti&m

210 MitarbeiterSchweizKein (Near¦Far)-Shoring

Coole TechnikAgileInnovationDesign Thinking

«Traue keinem der nicht pogrammiert!»

www.ti8m.ch

Walter Strametz, CTO

Dipl.-Ing., IMD Executive MBAMember of the Executive board ti&m

Head of Mobile/IoT, Architecture and Agile

20

30

40

50

20.04.20164

Alumni – Beispiel Jack MaJack MaCEO Alibababit. ly/1J2vKOW

60

Before you turn 20 years old, be a good student.

…just to get some experience.

Before you turn 30 years old, follow somebody.

… go to a small company.

Do all the things that you are good at.

……don’t try to jump into a new area, its to late. a new

Work for the young people.…. invest in them,

and make sure they’re good.

ti&m – My Way

HAK Weiz(Stmk)

Uni Klagenfurt

Abroad term, Stony Brook, New York

Diplom-arbeitspreis

Ilogs

Startup

Workflow@UBS

Head of Development

ti&m, 1.0

Architekt

SBB

FoundingMember ti&m Bern

IMD

No1MBACH

ti&m, 2.0

CTO & Digital Leadership

Board Member

20 25 30 35 40

Uni Klagenfurt

Hands-on, relevant, direkter Kontakt, gute Umgebung

20.04.2016 6

ti&m – Agenda

Self-Intro, Chinese wisdom and a rear-view mirror

Why do we think design?

It all begins in a garage

War stories (so-called “references”)

HOW TO GET FROM

Here to there

20.04.2016 8

Some of the tools we use – Visualization is always a must in the ti&m garage.

ti&m –How we incorporate DT in Scrum (in the ti&m garage)

Source: Designing for Growth, Jeanne Liedkat & Tim Ogilvie (Publisher: Columbia Business School)

20.04.2016 9

ti&m –Multiple Flavours of Design Thinking

DesignThinking Prozess (David Kelley)

20.04.2016 10

ti&m – Agenda

Self-Intro, Chinese wisdom and a rear-view mirror

Why do we think design?

It all begins in a garage

War stories (so-called “references”)

20.04.2016 11

ti&m garage closes the innovation gap and turn their innovations into successful products!

ti&m – ti&m garage: Closing the innovation gap1

Ideate SelectInnovation

GapDevelopment

Introduction & Scale

Why innovation centers often fail: -- Customers are lost on the transit ion from

the idea to the product.- Existing Processes and si lo thinking

create firewalls - the idea cannot evolve. - Unrealistic and untested assumptions

drive the idea – disappointments are programmed.

Why the garage works: - Takes the tools from “the left side” of

innovation, ideation into the development phase

- Product is tested on the market as early as possible – so are the assumptions.

- Integrated and co-located teams support direct information flow – no slow processes.

- Time to market is key

1) Based «Br idging the Innovation Gap»

20.04.2016 12

Design Thinking helps to go beyond paving cow paths.

ti&m –What to look for

Get out of the box! … and into the garage!

Twist your head 180 degrees …. and focus on learning

Check where you are standing… and try to sell your product!

#1

#2

#3

Start a ti&m garage or an (internal) startup

Integration innovation and design thinking practices into your development cycle.

Test iteratively, visualize, find early adopters, release early. Look for a fast failure!

Scrum

20.04.2016 13

Be inspired by the ti&m innovation room and let your ideas grow by reducing to the maximum.

ti&m– ti&m garage

+ Design thinking

+ Agile Software Engineering

+ Excellent people

+ Vertical integration

ti&m garage

Ideas vs. hierarchiesFast launchesEmpowermentEntrepreneurship

Time-boxed and Co-located @ ti&m Obtain products rapidly within

3months

6months

9months

Innovation culture

20.04.2016 14

The garage is the physical melting pot of innovation, product iterations and market focus.

ti&m –Method overview: ti&m garage is based on Scrum

Backlog Tasks

Use t ime b locker for

the tools

ti&mgarage

Empathize Artefacts & ceremonies:- Ideation, e.g. Brainstorms- Personas and Immersion- Paper prototypes & wireframes- Immersion, Interviews- Gut Check

Fixed time block and budget, select tools you need that your product will pivot towards real needs.

Scale artefacts & ceremonies:- Find first customers- Measure success – data driven

decisions- Business model and its assumptions

Product & Pitch

20.04.2016 15

A typical ti&m garage lasts for 4-6 months or budgets about 20-30 months FTEs

ti&m –Phases overlap co-located in the ti&m garage

ti&m garage sets the stage for out-of-the-box innovations and speed. We create productive software within a short time frame to create the opportunity to learn from the market and also transform your company by building new capabilities.

FTEs

months

iterate

empathize scale

Optional field research- Deep dive into customers, the job-to-be-done and pain points- Researchers accompany customers for some time- Create insights for innovations: Our partners wil l ensure that

the research is “out -of-the-box”.

co-location in ti&m garage

20.04.2016 16

People inside the garage get transformed – new behaviours, understanding and communication structure evolve! This make ti&m garage a proper vehicle for digital transformation.

ti&m –a journey through the ti&m garage

Map current user journey& pain points

Create paperprototype &“Play” to discuss the solution

Vision, epics, stories for 1st

planning ready

Lo

w-R

es

. P

roto

typ

e &

In

terv

iew

s

Expedition Pivot – dump initial ideas

UX Lab

Party!

Research

Visualization happens inside the ti&m garage

DT tools as usually in-between sprints.

Analytics to proofbusiness model

Scrum development

1.0

CHF10,-

20.04.2016 17

ti&m – Agenda

Self-Intro, Chinese wisdom and a rear-view mirror

Why do we think design?

It all begins in a garage

War stories (so-called “references”)

20.04.2016 18

To be or not to be digital – Innovation Mobiles Payment

Time-To-Market Customer Benef it Agi le

6months

Design, Frontend and backend integration by ti&m.

5months

State of the Art Smartphone- & tabletbanking solution of BCV.

Frontend & backendintegrationby ti&m.

To be or not to be digital – Innovation BCV Smartphone & Tabletbanking

20.04.2016 19

Time-To-Market Customer Benef it Agi le

To be or not to be digital – Success stories

Social Banking B2B-Community

(Web & Smartphone) with approx. 8000 members for Credit Suisse –

developed & hosted by ti&m.

9months

Innovation Corporate Cash Suite Innovation EamXchange

6months

Multibanking Cash Suite for Corporate Customers

Running on Desktops & Tablets.

Design, Frontend & Backend by ti&m.

Time-To-Market Customer Benef it Agi le

20.04.2016 21

To be or not to be digital– Innovation Responsive Portal

Time-To-Market Customer Benef it Agi le

11months

One solution for Web 2.0 including all mobile channels smartphones and

Tablets & Browser - OS independent.

20.04.2016 22

6months

ti&m designed and provided API and smartphone solution to enable Sanitas with new digital business models.

To be or not to be digital – Innovation Smartphone

Time-To-Market Customer Benef it Agi le

20.04.2016 23

custom-bike financial AG

Finma approved escrow process as financial intermediary.

We support custom-bike financial to build an innovative and service based solution to to provide escrow payment functionality to e-Business platform

Scope of the platform it is to make international payment possible via a trusted body that guaranties both parties involved in the transaction.

Modern on-boarding solution based on video streaming will be implemented to guaranty KYC principle and compliancy with Finma guidelines for Money Laundry and Anti Terror Act.

Passion is the driver to find new road also in financial services

Time-To-Market Customer Benef it Agi le

To be or not to be digital – when innovation meets passion

9months

Wir digitalisieren Ihr Unternehmen.

Consulting. Design. Agile Projects. Products. Innovation Hosting.

ti&m AGBuckhauserstrasse 24CH-8048 Zürich

Belpstrasse 39CH-3007 Bern

Telefon +41 44 497 75 00E-Mail info@ti8m.chTwitter @ti8m_agFacebook ti8m.ch/fb

www.ti8m.ch

More info in LinkedIn

ti&m garage

Bimodal IT