How to be Relevant in 2011 - Selecting Technologies that are Business Enablers

© 2011 PSC Group, LLC


Technology Selection

Business Enablement


We exist to help others make better decisions.




Businesses are working with less staff and are under tremendous pressure to be as efficient as possible… even as activity increases.


Product lifecycles are ever shorter, inventory is leaner, competition drives the need to respond quicker. Ubiquitous connectivity and lack of planning foster a rushed environment.


Mistakes of over- commoditizing are showing signs of pain, but the need to obtain valued products/services at competitive prices remain. How many call centers are moving back to the US?


Failure at a business and personal level is a tremendous fear. Companies are risk-averse and need overwhelming proof before any project is justified.


Work is being done at home, in the car, at Starbucks, on vacation. Reports are being delivered via iPhone and SMS. Information needs to be relative to where I am and what I’m doing for it to be useful.


There isn’t much cost cutting left to do. Even though we are still not in growth mode all that is left to do is prepare for it. This is a HUGE opportunity for companies that prepare in advance.


People are jaded. Nobody wants to be sold anything. People gravitate toward pragmatic and transparently obvious solutions. The days of the sell-job are over. It’s Joe Friday – just the facts ma’am.


People are jaded. Nobody wants to be sold anything. People gravitate toward pragmatic and transparently obvious solutions. The days of the sell-job are over. It’s Joe Friday – just the facts ma’am.


It’s no longer acceptable to deliver something that isn’t pretty or polished. B2B & internal apps. are under Design and Usability scrutiny. Consumer products are setting expectations for business solutions.


When making��business decisions…




Focus on Processes Process – for Scale, Efficiency & Agility

Context, Context, Context Social, Location, Process, Environment, etc.

It’s all about TIME Business Velocity + Half-Life of Information

Rampant Consumerism Intuitive usability is no longer nice to have



Technology alone does not provide context CONTEXT is the product of

Environment & Information

Right TIME, Right PLACE, Right PERSON



v Process based projects are critical because they have the best ROI and enable lasting change.

v Almost exclusively INVESTMENTS

v Good candidates have three (3) characterisitcs

‣ improve EFFICIENCY – good ROI

‣ SCALE gracefully – sustainable & improving ROI

‣ AGILITY in handling change – sustainable FIT

If you meet these criteria you have an

INVESTMENT GRADE

PROJECT


Seems Logical…��but it’s just not that easy



Who’s doing this?

v Radio Media Statistics Aggregator: Using OOXML to automatically generate documents to lower the cost & speed the process of delivering value to clients.

v  Specialty Lending Unit at a Large Bank: Using DW and custom .NET solution to speed month-end closing and easily add new products.


v Location – Physical

‣ GPS

‣ Proximity

‣ Inside/Outside

v Location – Lifestyle

‣ Home, Work, Play

v Business Process

v Social Networking

‣ Relationship

‣ Impact/Exposure

v Available Tools

‣ UC, Headset, etc.

v Method of Interaction

‣ Laptop, Phone, etc.


v Location – Physical

‣ GPS

‣ Proximity

‣ Inside/Outside

v Location – Lifestyle

‣ Home, Work, Play

v Business Process

v Social Networking

‣ Relationship

‣ Impact/Exposure

v Available Tools

‣ UC, Headset, etc.

v Method of Interaction

‣ Laptop, Phone, etc.

Which Context is Missing?



It’s all about

processing the Past

INFORMATION

predicting the Future

Observing the Present

KNOWLEDGE

WISDOM

The VELOCITY of Information is Increasing


Who’s doing this?







Who’s doing this?

v B2B Services Organization: Using Open Source , Agile and extensive UX to deliver customer applications that are highly contextual and interactive.

v B2B Field Service Organization: Extensive process and UX design to create the next generation field-service business applications.

v Consumer Product Company: Using iPhone application to provide a better product experience.




PROJECT NAME

10x 10x

What is this Project’s

Risk Profile?

10

5

10

5

5

2

2

2

1

1

WORKSHEET CIOprojeval.revA

It helps grow the business

It helps the company scale profitably

It lowers business risk (interruption)

Does not require rollout or re-training

It helps retain key employees/assets

Business process is well understood

Is using proven technology

Lowers IT costs

Is mandated or for compliance

CIO Project Evaluator

Is budgeted for success

RISK PROFILE

Positives (+) Negatives (-)

5x 5x

2x 2x

1x 1x

10

5

10

5

5

2

2

2

1

1

No supportive business sponsor

Limited impact to line of business

Requires cultural change for adoption

Duration > stability of business process

Can not quantify success

Unrealistic expectations anywhere

No time/budget for POC or discovery

It’s work outside your comfort zone

Using newer technology

Addresses a symptom not a cause

effective executives focus only on tasks that move their company forward;

everything else can wait!

1 Good for morale

10 The project has a significant ROI 10 No defined objectives for a win

1 Getting there will be unpleasant

-

© 2008 Copyright PSC Group, LLC http://www.psclistens.com

Based on the designs of David Seah

http://www.davidseah.com

OVERVIEW CIO Project Evaluator

PROJECT NAME

10x 10x


Risk Profile?

10

5

10

5

5

2

2

2

1

1









Lowers IT costs




RISK PROFILE


5x 5x

2x 2x

1x 1x

10

5

10

5

5

2

2

2

1

1













1 Good for morale



-




2009

2009

This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an

absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the

evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used

to see if your average risk profile is migrating lower or higher. This can be indicative of changing business

conditions that are favorable or require attention from a political perspective. Perhaps the most useful application

of this tool is how it can be used to verify that you are entering each project having considered the fundamentals.

In this way, you can ensure that you are having the proper business dialogue at the onset of each investment.

If you wish to learn more about innovative & practical ways to leverage technology - contact us:

PSC Group, LLC

Jim Vaselopulos

[email protected]

847.517.7200

www.psclistens.com

Copies are available at our pedestal between sessions


BPEL

Short Projects

RAD

Agile Development


Low Support Models Predictable Sustainability

SaaS

Cloud Computing VDI

Virtualization


© 2011 PSC Group, LLC © 2010 PSC Group, LLC

Location

GPS

Proximity

Social Network

Tools

You were on fire tonight!


Inside Sales - Quoting

Accounts Receivable Clerk

Customer

© 2011 PSC Group, LLC © 2010 PSC Group, LLC

Usability

UX Design

Interface Standards

Platform Choices



Focus on Processes Process – for Scale, Efficiency & Agility

Context, Context, Context Social, Location, Process, Environment, etc.

Velocity of Business The half-life of information is short!

It’s all about TIME It is the only thing we can not create



Strategic Technologies for

1)  Cloud Computing

2)  Mobile Applications & Media Tablets

3)  Social Communications & Collaboration

4)  Video

5)  Next Generation Analytics

6)  Social Analytics

7)  Context– Aware Computing

8)  Storage Class Memory

9)  Ubiquitous Computing

10)  Fabric-Based Infrastructure & Computers


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PROJECT NAME

10x 10x


Risk Profile?

10

5

10

5

5

2

2

2

1

1









Lowers IT costs




RISK PROFILE


5x 5x

2x 2x

1x 1x

10

5

10

5

5

2

2

2

1

1













1 Good for morale



-




OVERVIEW CIO Project Evaluator

PROJECT NAME

10x 10x


Risk Profile?

10

5

10

5

5

2

2

2

1

1









Lowers IT costs




RISK PROFILE


5x 5x

2x 2x

1x 1x

10

5

10

5

5

2

2

2

1

1













1 Good for morale



-




2009

2009

This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an

absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the

evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used

to see if your average risk profile is migrating lower or higher. This can be indicative of changing business

conditions that are favorable or require attention from a political perspective. Perhaps the most useful application

of this tool is how it can be used to verify that you are entering each project having considered the fundamentals.

In this way, you can ensure that you are having the proper business dialogue at the onset of each investment.

If you wish to learn more about innovative & practical ways to leverage technology - contact us:

PSC Group, LLC

Jim Vaselopulos

[email protected]

847.517.7200

www.psclistens.com
