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November 7, 2011
2
Job Performance Center
Client Management
Hiring Consultants
Clients
Client-centric Focus
Organization
3
Client Management
Client Management
Job Performance
Center
Job Performance
Center
Hiring Consultant Network
Hiring Consultant Network
Hire Service
Hire Recruiting
Hire Performance
Hire Satisfaction
Client ServicesClient Services
Sourcing CenterSourcing Center OperationsOperations
Organization
4
Client ExecutiveClient Executive
Client Program Manager(s)
Client Program Manager(s)
Client Account Manager(s)
Client Account Manager(s)
Client Management
Client ExecutiveClient Executive
Client Program Manager(s)
Client Program Manager(s)
Client ExecutiveClient Executive
Recruiting Associate(s)Recruiting Associate(s) Recruiter(s)Recruiter(s)
5
Client Executive
• Set client strategic plan
• Oversee plan execution
• Use Elevate™ method to manage executive relationships
• Provide leadership to Accolo client team
• Deliver targeted annual revenue and profit
Client Executive
• Set client strategic plan
• Oversee plan execution
• Use Elevate™ method to manage executive relationships
• Provide leadership to Accolo client team
• Deliver targeted annual revenue and profit
Client Program Manager
• Develop recruitment program plan
• Use Elevate™ method to manage program
• Staff and manage recruiting & sourcing team to deliver qualified candidates
• Monitor, measure, adjust based on client’s hiring results
Client Program Manager
• Develop recruitment program plan
• Use Elevate™ method to manage program
• Staff and manage recruiting & sourcing team to deliver qualified candidates
• Monitor, measure, adjust based on client’s hiring results
Client Account Manager
• Work with multiple clients to delivery qualified candidates
• Use Elevate™ method to manage activities
• Staff and manage projects with recruiters
• Monitor, measure, adjust based on client’s hiring results
Client Account Manager
• Work with multiple clients to delivery qualified candidates
• Use Elevate™ method to manage activities
• Staff and manage projects with recruiters
• Monitor, measure, adjust based on client’s hiring results
Client Management - Roles
Organization
6
HCN ManagerHCN Manager
Hiring Consultant Network
Hiring Consultant(s)Hiring Consultant(s)HC Program ManagerHC Program Manager
7
HCN Manager• Recruit, train, retain a
high quality, productive HCN team
• Provide HCs with tools, methods, resources to support successful recruiting and job satisfaction
• Ensure a consistent, high quality client experience through standardized training, mentorship and certification of HCN members
HCN Manager• Recruit, train, retain a
high quality, productive HCN team
• Provide HCs with tools, methods, resources to support successful recruiting and job satisfaction
• Ensure a consistent, high quality client experience through standardized training, mentorship and certification of HCN members
Hiring Consultant• Recruit and HIRE for
assigned positions through the effective use of recruiting resources
• Deliver consistent, high quality recruiting service to clients
• Ensure client and candidate satisfaction
Hiring Consultant• Recruit and HIRE for
assigned positions through the effective use of recruiting resources
• Deliver consistent, high quality recruiting service to clients
• Ensure client and candidate satisfaction
HC Program Manager• Lead HC on-boarding
and mentoring programs
• Develop and conduct HC training courses
• Participate in HC member recruitment
• Review HC certification processes and provide input to certification approval
HC Program Manager• Lead HC on-boarding
and mentoring programs
• Develop and conduct HC training courses
• Participate in HC member recruitment
• Review HC certification processes and provide input to certification approval
Hiring Consultant Network - Roles
Organization
8
OperationsOperations
Job Performance
Center
Operations AnalystOperations Analyst
Sourcing CenterSourcing Center
Sourcing CoordinatorSourcing Coordinator
Sourcing PartnersSourcing Partners Sourcing Consultant Network
Sourcing Consultant Network Information AnalystInformation Analyst
Recruiting AssociateRecruiting Associate
9
Sourcing Center Manager (FTE)
• Overall management of Accolo’s sourcing resources
• Build systematic sourcing program
• Test, analyze, rollout sourcing vendors
• Management of specialized sourcing and job board vendors
• Review job health daily
Sourcing Center Manager (FTE)
• Overall management of Accolo’s sourcing resources
• Build systematic sourcing program
• Test, analyze, rollout sourcing vendors
• Management of specialized sourcing and job board vendors
• Review job health daily
Sourcing Coordinator (FTE)
• Perform general sourcing
• Conduct eGrabber/Rightwave campaigns
• Post to specialty job boards
• Perform LinkedIn Recruiter sourcing
• Conduct phone screens
Sourcing Coordinator (FTE)
• Perform general sourcing
• Conduct eGrabber/Rightwave campaigns
• Post to specialty job boards
• Perform LinkedIn Recruiter sourcing
• Conduct phone screens
Sourcing Consultants &
Partners (Contract)
• Perform specialty sourcing for assigned projects
• Deliver qualified candidates
• Provide specific industry, functional sourcing expertise
Sourcing Consultants &
Partners (Contract)
• Perform specialty sourcing for assigned projects
• Deliver qualified candidates
• Provide specific industry, functional sourcing expertise
Sourcing Center - Roles
10
Operations Manager• Manage operations
team
• Manage contracts and monitor performance of vendors & partners
• Lead operational process improvement initiatives
• Coordinate Accolo system integration
Operations Manager• Manage operations
team
• Manage contracts and monitor performance of vendors & partners
• Lead operational process improvement initiatives
• Coordinate Accolo system integration
HCN Analyst• Maintain HCN
membership information
• Support HCN portal / site management
• Support HCN operations initiatives
• Produce HCN payment information
• Job Plan reviews
HCN Analyst• Maintain HCN
membership information
• Support HCN portal / site management
• Support HCN operations initiatives
• Produce HCN payment information
• Job Plan reviews
Operations - Roles
11
Recruiting Associate• Post jobs to Accolo’s
standard, approved job boards
• Submit and track candidates for background screening and professional reverence checks
• Clone jobs approved for re-launch
Recruiting Associate• Post jobs to Accolo’s
standard, approved job boards
• Submit and track candidates for background screening and professional reverence checks
• Clone jobs approved for re-launch
Information Analyst• Support monthly client
billing
• Support HCN payment
• Coordinate setup, processing of reports
• Update and maintain Accolo Library
• Provide analysis and insight based on reporting information
Information Analyst• Support monthly client
billing
• Support HCN payment
• Coordinate setup, processing of reports
• Update and maintain Accolo Library
• Provide analysis and insight based on reporting information
Operations - Roles