HammerCare Solutions Overview

D e l i ve r i n g I T S e r v i c e s i n t h e C l o u d

Weidenhammer Systems | 935 Berkshire Boulevard | Wyomissing, PA 19610 | 866.497.2227 | www.hammer.net

Managed Services - HammerCare

HammerCare™ Overview Small and Medium businesses all understand what it’s like to have to control costs. Often times these mea-sures, especially when the cost-cutting is on the technology spend, end up costing more money because of unplanned events; having to resolve network infrastructure issues, or having to upgrade assets that may not have been easily predictable.

Weidenhammer has developed a “menu” of services that we feel will address the needs of SMB companies. Weidenhammer combines best practice administration and best of breed products to provide our clients affordable IT solutions through a menu of selectable options – all geared toward improving business ef-ficiency, reducing business impacting of unplanned events, while saving you money. Our solutions provide savings while giving access to solutions and services that improve your business operation.

HammerCare™ Benefits Include:

• Improved Operational Efficiency • Ability to control and/or reduce operational cost • Access to Enterprise level solutions at affordable prices • 24 x 7 availability and accessibility backed by Service Level Agreements • Access to highly skilled and capable resources • Allow business to focus on business and not networks • Rapid startup to services and solutions – no prolonged projects • Pay as you go for what you need

HammerCare™ Solutions Include:

• Remote Network Monitoring and Administration • Technology Help Desk • Hosted Messaging and Collaboration solutions (Microsoft Exchange and SharePoint) • Hosted Email Defense • Hosted Email Archiving • Hosted Web Defense • Hosted On-Line Backup and Restore





Remote Monitoring, Remediation, and Preventive Maintenance

Our convenient, affordable and automated NOC service handles routine system maintenance and network monitoring functions on a 24/7 basis. We take care of it all – troubleshooting alerts, reviewing backups, defragmenting your hard disks, deleting temporary files, preventing viruses and reducing spyware – while avoiding disruptions to your business operations.

The Result: - Freedom to focus on your core business, rather than the administration of technology.

We also provide as an add on service, Remote Device Network Management.

Offering has three options to select from: Switches – 24/7 monitoring and alerting, asset inventory, full reporting Premium – Include Routers/Firewalls: 24/7 monitoring and alerting, ISP vendor management, proactive maintenance, asset/inventory, full reporting

Comprehensive – Include Routers/Firewalls: 24/7 monitoring and alerting, ISP vendor management, proac-tive maintenance, asset/inventory, full reporting, and full remediation support for the network devices.

DESKTOPS

Patch Management

Antivirus/Antispyware

Temp File deletion

Disk defragmentation

Asset/Inventory Reporting

Hammer Care Admin

X

X

X

X

X

SERVERS

24/7 Monitoring & Alerting

Patch Management

Antivirus/Antispyware

SOPs for correction before escalation

Limited Administration

Remote Troubleshoot & Fix X

Move/Add/Change on users/groups

Preventative Maintenance for Exchange/Active Directory

Hammer Care Admin

X

X

X

X

X

X

X

X





Technology Help Desk

The Human Touch backed by monitored quality-assurance administrators.

Our Help Desk solution is an affordable, scalable, highly skilled technical call center based in the United States on a 24/7 basis for your software and hardware products. Our solution is customizable to meet your IT support needs, whether full-time all the time or as an extension of your internal help desk to afford you live after hours support. We can help you to lower operating costs while providing your business with high quality technical support.

Key Features: • Domestic call center • ITIL Best Practices applied • Round the clock support • Monthly reporting • A variety of service options to meet your needs • Customized, dedicated automated attendant with script available • Call-dispatch capabilities for on-site repairs

Support Levels:Level 1: Benefit from a call-answering service, trouble-shooting and call-logging, using a populated knowledge base to resolve incidents at first point of contact.

Level 2: Additional troubleshooting assistance is provided. If a call cannot be resolved at Level 1, predefined call-escalation processes will elevate the incident to a qualified expert.

Key Benefits: • Controlled or reduced operating costs • Focus internal IT resources on core-business requirements • Outsourcing help desk services, faster than building and staffing your own • Eliminate the drain on your resources, staff or infrastructure

We can assist with multiple call types, including: • Internet/Network Connectivity • Password resets • Peripheral devices (e.g., printers) • Dispatch/Call Management services • Desktop applications: - Core Microsoft OS - Apple MAC OS - Custom/Vertical/Line-of-business applications





Hosted Messaging and Collaboration

As the most popular e-mail and collaboration platform available for business use, Microsoft Exchange helps businesses communicate better with their peers and customers, and increases employee productivity. Weidenhammer is offering access to Full Collaboration Functionality via Microsoft Exchange Services with several add-on features including mobile device synchronization and SharePoint 3.0 services. There’s no software to buy, no hardware to buy, no lengthy implementation projects to execute, and special IT skills to develop and manage in order to gain the feature rich capabilities of Microsoft messaging and collaboration products.

We offer 99.999 percent uptime, which means less than six minutes of downtime a year, as well as the indus-try’s first 100 percent data protection guarantee.

Individual mailboxes start at 25 GB and integration to active directory and mobile device synchronization for active sync devices are included.

Hosted E-mail Defense

Spam is not just a nuisance – it’s a network threat more menacing than any expert can ever forecast – Weidenhammer is providing a solution that utilizes sophisticated intelligent programming to product highly accurate threat protection and industry-leading low false-positive rates. Our E-mail Defense uses patented detection and filtering systems to identify and control spam.

Protect your e-mail network within minutes.

• Spam, viruses, worms, and phishing threats are blocked outside the network • No integration or migration required • Activation with a simple MX record redirection

Increase Productivity

• Effectively block 99.7% of all spam • Less threats mean less desktop cleanup and maintenance • Sophisticated quarantine and management at the end-user level • Automatic updates





Advanced Technology

• Built on patented Stacked Classification framework • A combination of protection from viruses, worms and other threats - Authentium, McAfee, and Sophos • MX record masking conceals mail servers from - Denial of service attacks - Dictionary harvest attacks - Mail bombs • Bandwidth reduction

E-mail Defense Benefits Summary

• Simple, effortless activation • Free up IT resources and reduce costs • Integrate network perimeter email protection • Safeguard the integrity of business communications • Increase employee productivity and control • Implement effortless email filtering policy-setting including group policies. • Benefit from MX Logic® Threat Center around-the-clock protection • Protect against information loss and business disruption with our disaster recovery services

Add Disaster Recovery Benefits with the add-on of Continuity Services

• Automatic deployment when outage is detected – provided outage notifications • Access to e-mail via Web interface - Retain full e-mail functionality - Post-outage email synchronization • 60 days of storage • Inbound and outbound message filtering





E-mail Archiving:

• Reduce Legal Exposure with Message Archiving • Real-Time data as opposed to point-in-time backups • Advanced search options and fast, accurate information retrieval

Storage & Continuity:

• Consolidate PSTs, securing company knowledge • Control the Exchange storage footprint • Search within attachments that Outlook can’t • Perform message restores in seconds • Enhance Business Continuity

Archiving Benefits:

• Self-Service for End Users • Regulatory Compliance • E-Discovery • Business Continuity • Reduced Workload for IT - Improved Exchange quota management - Improved E-mail Server Performance

Retention periods can be set for 3, 5, or 7 years

Hosted E-mail Archiving

E-mail has become the accepted form of communication in business. Market researcher, Gartner Group, conducted a study and found that almost 97% of all business communication was via e-mail. Another survey by Osterman Research found that 79% of all businesses now accept e-mails as written confirmation of approvals or orders. This means that e-mails form part of companies’ records and must be stored for the same time period that written records would be stored for. In fact, up to 83% of a business’s critical data can be found in its e-mail. It’s reasonable to assume that all businesses would be interested in investing in a system that would archive their e-mail, secure it and store it for easy access.





Hosted Web Defense

It is clear that the Web has opened the door to infinite business opportunity. At the same time, however, it has created a swift entry way for infection, malicious infiltration and corporate risk. Weidenhammer offers a solution to these security web threats with our SaaS Web protection. This simple hosted service will give you effective perimeter protection and economical control over unauthorized, unproductive workplace Internet access and bottom line cost savings.

• Prevent malware from infecting PCs from web activity • Anti-phishing measures to promote safer work environment by blocking identity theft attempts • Increase network capacity by limiting access to bandwidth-intensive use with extensive URL filtering capabilities • Limit corporate liability due to employee access to inappropriate content

Create a safer Internet experience:

• Provides effortless, economical and hassle-free online security • Works at the network perimeter to protect from Web-based threats such as spyware, viruses and phishing attacks • Greater management control over unauthorized, unproductive workplace internet usage • Provides continuous updates for real time protection • Blocks access to bandwidth-intensive applications

Savings comes standard:

• Eliminate the purchase and maintenance of hardware or software • Lower costs associated with malware-infected PCs • Conserver network bandwidth

Virtually automatic protection:

• Advanced protection that reduces liabilities associated with compliance breaches • Protects the entire network, including remote users

Web Defense Benefits Summary:

• Lower IT costs associated with removing malware from infected PCs • Increase network capacity by limiting on-the-job surfing and blocking unauthorized bandwidth-intensive downloads • Limit corporate liability due to employee access to inappropriate content

Protect employees from fraud and the company from data theft and regulatory compliance violations.



Hosted On-Line Backup and Restore

Internet VaultTM is a business class online data backup and recovery service that will safeguard critical busi-ness data in a secure offsite location. Using the highest level of compression and data encryption available, the Internet VaultTM enables businesses to automatically protect digital information and restore it at any time from any location. Our solution comes backed by the best automated backup technology, hosted in multiple SAS70 Type II certified data centers, with 24/7 access to your data and our technical support.

Service Features:

• Microsoft including SQL and Exchange • IBM System i • Linux • Laptops & Desktops • Available Local Storage Backup Option • Comprehensive Reporting • Mirrored Data Centers

Brief overview on how it works:

• Agent less software is installed onto one of your computers or servers • Our support team helps to setup your automated backup schedule • The data is compressed and encrypted and de-duplicated • The data is transferred offsite to a secure data center and a report of the activities is generated • The data is backed up again, providing a second off-site copy • The data is stored on hard drive disk arrays for rapid online recovery • The data can be restored at any time from any computer

* For more information, contact Rick Phillips by calling 610-378-8634 or e-mail [email protected] more information, contact [email protected]

mailto:[email protected]