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Charting a Course and Navigating Web 2.0 Techniques for promoting your nonprot Lee Rose Communications Manager HR Council for the Nonprot Sector e-mail: [email protected] twitter: @thisleerose skype: leerose.lr Wednesday, April 6, 2011

Giving Network Presentation Slides

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Overview of how the HR Council for the Nonprofit Sector is using social media

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Page 1: Giving Network Presentation Slides

Charting a Course and Navigating Web 2.0 Techniques for promoting your nonpro!t

Lee RoseCommunications ManagerHR Council for the Nonpro!t Sectore-mail: [email protected]: @thisleeroseskype: leerose.lr

Wednesday, April 6, 2011

Page 2: Giving Network Presentation Slides

Roadmap

Wednesday, April 6, 2011

Page 3: Giving Network Presentation Slides

Roadmap• Around the room in 80 seconds

Wednesday, April 6, 2011

Page 4: Giving Network Presentation Slides

Roadmap• Around the room in 80 seconds

• About me and the HR Council

Wednesday, April 6, 2011

Page 5: Giving Network Presentation Slides

Roadmap• Around the room in 80 seconds

• About me and the HR Council

• Our journey through the ‘interwebs’

Wednesday, April 6, 2011

Page 6: Giving Network Presentation Slides

Roadmap• Around the room in 80 seconds

• About me and the HR Council

• Our journey through the ‘interwebs’

• Charting your course

Wednesday, April 6, 2011

Page 7: Giving Network Presentation Slides

Roadmap• Around the room in 80 seconds

• About me and the HR Council

• Our journey through the ‘interwebs’

• Charting your course

• Anything else we want to cover

Wednesday, April 6, 2011

Page 8: Giving Network Presentation Slides

A few reminders...

Wednesday, April 6, 2011

Page 9: Giving Network Presentation Slides

A few reminders...• This is a safe space. Ask your questions.

Especially the dumb ones.

Wednesday, April 6, 2011

Page 10: Giving Network Presentation Slides

A few reminders...• This is a safe space. Ask your questions.

Especially the dumb ones.

• I am not a social media expert or evangelist.

Wednesday, April 6, 2011

Page 11: Giving Network Presentation Slides

A few reminders...• This is a safe space. Ask your questions.

Especially the dumb ones.

• I am not a social media expert or evangelist.

• You know more than you think you do.

Wednesday, April 6, 2011

Page 12: Giving Network Presentation Slides

A few reminders...• This is a safe space. Ask your questions.

Especially the dumb ones.

• I am not a social media expert or evangelist.

• You know more than you think you do.

• You will make mistakes. #FAILS happen.

Wednesday, April 6, 2011

Page 13: Giving Network Presentation Slides

Around the Room

Wednesday, April 6, 2011

Page 14: Giving Network Presentation Slides

About Me

Wednesday, April 6, 2011

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About Me• Holder of an English Degree

Wednesday, April 6, 2011

Page 16: Giving Network Presentation Slides

About Me• Holder of an English Degree

• Army Brat

Wednesday, April 6, 2011

Page 17: Giving Network Presentation Slides

About Me• Holder of an English Degree

• Army Brat

• Perennial Camp Director

Wednesday, April 6, 2011

Page 18: Giving Network Presentation Slides

About Me• Holder of an English Degree

• Army Brat

• Perennial Camp Director

• Father of three (WTF? Three? Yes. Three.)

Wednesday, April 6, 2011

Page 19: Giving Network Presentation Slides

About Me• Holder of an English Degree

• Army Brat

• Perennial Camp Director

• Father of three (WTF? Three? Yes. Three.)

• Pusher of buttons and envelopes

Wednesday, April 6, 2011

Page 20: Giving Network Presentation Slides

About the HR Council

Wednesday, April 6, 2011

Page 21: Giving Network Presentation Slides

About the HR Council• Founded in 2005

• Takes action on nonpro!t labour force issues

• Best known for our suite of free HR resources for nonpro!ts

• Visit hrcouncil.ca for more information

Wednesday, April 6, 2011

Page 22: Giving Network Presentation Slides

About the HR Council

Wednesday, April 6, 2011

Page 23: Giving Network Presentation Slides

About the HR Council• I joined the HR Council in 2006 as !rst full-

time communications person. It was a one person com-shop until June 2009

• ‘Target audience’ includes some 69,000 nonpro!ts that employ 1.2 million people

• En anglais et français

Wednesday, April 6, 2011

Page 24: Giving Network Presentation Slides

Our Journey Through the ‘Interwebs’

Wednesday, April 6, 2011

Page 25: Giving Network Presentation Slides

What we’ll explore

Wednesday, April 6, 2011

Page 26: Giving Network Presentation Slides

What we’ll explore• Website

• E-newsletter

• Video

• Blog and Live Chats

• Social Networks

• Twitter

Wednesday, April 6, 2011

Page 27: Giving Network Presentation Slides

WebsitesDo Don’t

Wednesday, April 6, 2011

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Websites

• Have one

• Make it easy to navigate

• Include links to your social media ‘properties’

• Keep it simple

• Monitor traf!c

Do Don’t

Wednesday, April 6, 2011

Page 29: Giving Network Presentation Slides

Websites

• Have one

• Make it easy to navigate

• Include links to your social media ‘properties’

• Keep it simple

• Monitor traf!c

• Let it get dated

• Try to be all things to all people

• Have annoying background music or "ash videos

• Bury contact information

Do Don’t

Wednesday, April 6, 2011

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E-NewslettersDo Don’t

Wednesday, April 6, 2011

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E-Newsletters

• Keep it short, punchy

• Vary the subject line

• Have a publication schedule

• Don’t send it on Mondays or Fridays

• Drive people to your website

• Make it easy for people to subscribe

Do Don’t

Wednesday, April 6, 2011

Page 33: Giving Network Presentation Slides

E-Newsletters

• Keep it short, punchy

• Vary the subject line

• Have a publication schedule

• Don’t send it on Mondays or Fridays

• Drive people to your website

• Make it easy for people to subscribe

• Jam all your content into your newsletter

• Send a lot of images, "ashy text or PDF documents

• Bombard your audience

• Add people to your list without permission

Do Don’t

Wednesday, April 6, 2011

Page 34: Giving Network Presentation Slides

E-Newsletters

• Keep it short, punchy

• Vary the subject line

• Have a publication schedule

• Don’t send it on Mondays or Fridays

• Drive people to your website

• Make it easy for people to subscribe

• Jam all your content into your newsletter

• Send a lot of images, "ashy text or PDF documents

• Bombard your audience

• Add people to your list without permission

Do Don’t

Wednesday, April 6, 2011

Page 35: Giving Network Presentation Slides

VideoDo Don’t

Wednesday, April 6, 2011

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Video

• Keep ‘em short (3-7 minutes, tops)

• Publish them to videosharing sites like Vimeo or YouTube

• Tell a story

• Link it to other content

Do Don’t

Wednesday, April 6, 2011

Page 37: Giving Network Presentation Slides

Video

• Keep ‘em short (3-7 minutes, tops)

• Publish them to videosharing sites like Vimeo or YouTube

• Tell a story

• Link it to other content

• Spend a lot of money

• Forget who your intended audience is

• Forget about Animoto - it’s great and free for Nonpro!ts!

Do Don’t

Wednesday, April 6, 2011

Page 39: Giving Network Presentation Slides

Blogs & Live ChatsDo Don’t

Wednesday, April 6, 2011

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Blogs & Live Chats

• Post updates regularly - a dead blog is worse than no blog

• Encourage people to comment and engage

• Leverage Twitter, Facebook, Newsletter to drive traf!c

Do Don’t

Wednesday, April 6, 2011

Page 41: Giving Network Presentation Slides

Blogs & Live Chats

• Post updates regularly - a dead blog is worse than no blog

• Encourage people to comment and engage

• Leverage Twitter, Facebook, Newsletter to drive traf!c

• Turn the comments off

• Write as an ‘organization’ give your blog a human voice

• Use your blog to always sell or ask people for something

Do Don’t

Wednesday, April 6, 2011

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Social NetworksDo Don’t

Wednesday, April 6, 2011

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Social Networks

• Pick the right network(s) for your organization

• Update them regularly

• Remember - it’s a NETWORK, it’s not always about you.

• Have fun with it - build your online ‘personality’

Do Don’t

Wednesday, April 6, 2011

Page 45: Giving Network Presentation Slides

Social Networks

• Pick the right network(s) for your organization

• Update them regularly

• Remember - it’s a NETWORK, it’s not always about you.

• Have fun with it - build your online ‘personality’

• Do it because ‘everybody else is doing it’

• Engage in direct service delivery or disclose con!dential information

• Constantly barrage or annoy your followers with updates

• Set up a ‘group’ when you want a ‘page’

Do Don’t

Wednesday, April 6, 2011

Page 46: Giving Network Presentation Slides

Social Networks

• Pick the right network(s) for your organization

• Update them regularly

• Remember - it’s a NETWORK, it’s not always about you.

• Have fun with it - build your online ‘personality’

• Do it because ‘everybody else is doing it’

• Engage in direct service delivery or disclose con!dential information

• Constantly barrage or annoy your followers with updates

• Set up a ‘group’ when you want a ‘page’

Do Don’t

Wednesday, April 6, 2011

Page 47: Giving Network Presentation Slides

TwitterDo Don’t

Wednesday, April 6, 2011

Page 48: Giving Network Presentation Slides

Twitter

• Follow like and not-so-like minded people and organizations

• Become part of the conversation

• Use Hootsuite or Tweetdeck to manage your tweets

• Follow trends and topics

Do Don’t

Wednesday, April 6, 2011

Page 49: Giving Network Presentation Slides

Twitter

• Follow like and not-so-like minded people and organizations

• Become part of the conversation

• Use Hootsuite or Tweetdeck to manage your tweets

• Follow trends and topics

• Squawk

• Forget that a tweet is forever

• Let your twitter feed languish

• Be afraid of the twitterverse

Do Don’t

Wednesday, April 6, 2011

Page 51: Giving Network Presentation Slides

Charting Your Course

Wednesday, April 6, 2011

Page 52: Giving Network Presentation Slides

Charting Your Course

Think of various social media as tools in your toolkit - pick the right one for the job.

Wednesday, April 6, 2011

Page 53: Giving Network Presentation Slides

Charting Your Course

Wednesday, April 6, 2011

Page 54: Giving Network Presentation Slides

Charting Your CourseStep 1: Determine desired end result

Wednesday, April 6, 2011

Page 55: Giving Network Presentation Slides

Charting Your CourseStep 1: Determine desired end result

Step 2: Pick your tool(s)

Wednesday, April 6, 2011

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Charting Your CourseStep 1: Determine desired end result

Step 2: Pick your tool(s)

Step 3: Execute

Wednesday, April 6, 2011

Page 57: Giving Network Presentation Slides

Charting Your CourseStep 1: Determine desired end result

Step 2: Pick your tool(s)

Step 3: Execute

Step 3.5: Monitor and course correct

Wednesday, April 6, 2011

Page 58: Giving Network Presentation Slides

Charting Your CourseStep 1: Determine desired end result

Step 2: Pick your tool(s)

Step 3: Execute

Step 3.5: Monitor and course correct

Step 4: Evaluate

Wednesday, April 6, 2011

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Charting Your Course

Wednesday, April 6, 2011

Page 60: Giving Network Presentation Slides

Charting Your Course• Carry your brand across all platforms

Wednesday, April 6, 2011

Page 61: Giving Network Presentation Slides

Charting Your Course• Carry your brand across all platforms

• Pick the right medium for the message

Wednesday, April 6, 2011

Page 62: Giving Network Presentation Slides

Charting Your Course• Carry your brand across all platforms

• Pick the right medium for the message

• Remember that you can’t do it all

Wednesday, April 6, 2011

Page 63: Giving Network Presentation Slides

Charting Your Course• Carry your brand across all platforms

• Pick the right medium for the message

• Remember that you can’t do it all

• It’s not all about # of fans or followers

Wednesday, April 6, 2011

Page 64: Giving Network Presentation Slides

Charting Your Course• Carry your brand across all platforms

• Pick the right medium for the message

• Remember that you can’t do it all

• It’s not all about # of fans or followers

• It’s about meaningful engagement

Wednesday, April 6, 2011

Page 65: Giving Network Presentation Slides

Questions?

Lee RoseCommunications ManagerHR Council for the Nonpro!t Sectore-mail: [email protected]: @thisleeroseskype: leerose.lr

Wednesday, April 6, 2011