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Overview of how the HR Council for the Nonprofit Sector is using social media
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Charting a Course and Navigating Web 2.0 Techniques for promoting your nonpro!t
Lee RoseCommunications ManagerHR Council for the Nonpro!t Sectore-mail: [email protected]: @thisleeroseskype: leerose.lr
Wednesday, April 6, 2011
Roadmap
Wednesday, April 6, 2011
Roadmap• Around the room in 80 seconds
Wednesday, April 6, 2011
Roadmap• Around the room in 80 seconds
• About me and the HR Council
Wednesday, April 6, 2011
Roadmap• Around the room in 80 seconds
• About me and the HR Council
• Our journey through the ‘interwebs’
Wednesday, April 6, 2011
Roadmap• Around the room in 80 seconds
• About me and the HR Council
• Our journey through the ‘interwebs’
• Charting your course
Wednesday, April 6, 2011
Roadmap• Around the room in 80 seconds
• About me and the HR Council
• Our journey through the ‘interwebs’
• Charting your course
• Anything else we want to cover
Wednesday, April 6, 2011
A few reminders...
Wednesday, April 6, 2011
A few reminders...• This is a safe space. Ask your questions.
Especially the dumb ones.
Wednesday, April 6, 2011
A few reminders...• This is a safe space. Ask your questions.
Especially the dumb ones.
• I am not a social media expert or evangelist.
Wednesday, April 6, 2011
A few reminders...• This is a safe space. Ask your questions.
Especially the dumb ones.
• I am not a social media expert or evangelist.
• You know more than you think you do.
Wednesday, April 6, 2011
A few reminders...• This is a safe space. Ask your questions.
Especially the dumb ones.
• I am not a social media expert or evangelist.
• You know more than you think you do.
• You will make mistakes. #FAILS happen.
Wednesday, April 6, 2011
Around the Room
Wednesday, April 6, 2011
About Me
Wednesday, April 6, 2011
About Me• Holder of an English Degree
Wednesday, April 6, 2011
About Me• Holder of an English Degree
• Army Brat
Wednesday, April 6, 2011
About Me• Holder of an English Degree
• Army Brat
• Perennial Camp Director
Wednesday, April 6, 2011
About Me• Holder of an English Degree
• Army Brat
• Perennial Camp Director
• Father of three (WTF? Three? Yes. Three.)
Wednesday, April 6, 2011
About Me• Holder of an English Degree
• Army Brat
• Perennial Camp Director
• Father of three (WTF? Three? Yes. Three.)
• Pusher of buttons and envelopes
Wednesday, April 6, 2011
About the HR Council
Wednesday, April 6, 2011
About the HR Council• Founded in 2005
• Takes action on nonpro!t labour force issues
• Best known for our suite of free HR resources for nonpro!ts
• Visit hrcouncil.ca for more information
Wednesday, April 6, 2011
About the HR Council
Wednesday, April 6, 2011
About the HR Council• I joined the HR Council in 2006 as !rst full-
time communications person. It was a one person com-shop until June 2009
• ‘Target audience’ includes some 69,000 nonpro!ts that employ 1.2 million people
• En anglais et français
Wednesday, April 6, 2011
Our Journey Through the ‘Interwebs’
Wednesday, April 6, 2011
What we’ll explore
Wednesday, April 6, 2011
What we’ll explore• Website
• E-newsletter
• Video
• Blog and Live Chats
• Social Networks
•
Wednesday, April 6, 2011
WebsitesDo Don’t
Wednesday, April 6, 2011
Websites
• Have one
• Make it easy to navigate
• Include links to your social media ‘properties’
• Keep it simple
• Monitor traf!c
Do Don’t
Wednesday, April 6, 2011
Websites
• Have one
• Make it easy to navigate
• Include links to your social media ‘properties’
• Keep it simple
• Monitor traf!c
• Let it get dated
• Try to be all things to all people
• Have annoying background music or "ash videos
• Bury contact information
Do Don’t
Wednesday, April 6, 2011
Websites
• Have one
• Make it easy to navigate
• Include links to your social media ‘properties’
• Keep it simple
• Monitor traf!c
• Let it get dated
• Try to be all things to all people
• Have annoying background music or "ash videos
• Bury contact information
Do Don’t
Wednesday, April 6, 2011
E-NewslettersDo Don’t
Wednesday, April 6, 2011
E-Newsletters
• Keep it short, punchy
• Vary the subject line
• Have a publication schedule
• Don’t send it on Mondays or Fridays
• Drive people to your website
• Make it easy for people to subscribe
Do Don’t
Wednesday, April 6, 2011
E-Newsletters
• Keep it short, punchy
• Vary the subject line
• Have a publication schedule
• Don’t send it on Mondays or Fridays
• Drive people to your website
• Make it easy for people to subscribe
• Jam all your content into your newsletter
• Send a lot of images, "ashy text or PDF documents
• Bombard your audience
• Add people to your list without permission
Do Don’t
Wednesday, April 6, 2011
E-Newsletters
• Keep it short, punchy
• Vary the subject line
• Have a publication schedule
• Don’t send it on Mondays or Fridays
• Drive people to your website
• Make it easy for people to subscribe
• Jam all your content into your newsletter
• Send a lot of images, "ashy text or PDF documents
• Bombard your audience
• Add people to your list without permission
Do Don’t
Wednesday, April 6, 2011
VideoDo Don’t
Wednesday, April 6, 2011
Video
• Keep ‘em short (3-7 minutes, tops)
• Publish them to videosharing sites like Vimeo or YouTube
• Tell a story
• Link it to other content
Do Don’t
Wednesday, April 6, 2011
Video
• Keep ‘em short (3-7 minutes, tops)
• Publish them to videosharing sites like Vimeo or YouTube
• Tell a story
• Link it to other content
• Spend a lot of money
• Forget who your intended audience is
• Forget about Animoto - it’s great and free for Nonpro!ts!
Do Don’t
Wednesday, April 6, 2011
Video
• Keep ‘em short (3-7 minutes, tops)
• Publish them to videosharing sites like Vimeo or YouTube
• Tell a story
• Link it to other content
• Spend a lot of money
• Forget who your intended audience is
• Forget about Animoto - it’s great and free for Nonpro!ts!
Do Don’t
Wednesday, April 6, 2011
Blogs & Live ChatsDo Don’t
Wednesday, April 6, 2011
Blogs & Live Chats
• Post updates regularly - a dead blog is worse than no blog
• Encourage people to comment and engage
• Leverage Twitter, Facebook, Newsletter to drive traf!c
Do Don’t
Wednesday, April 6, 2011
Blogs & Live Chats
• Post updates regularly - a dead blog is worse than no blog
• Encourage people to comment and engage
• Leverage Twitter, Facebook, Newsletter to drive traf!c
• Turn the comments off
• Write as an ‘organization’ give your blog a human voice
• Use your blog to always sell or ask people for something
Do Don’t
Wednesday, April 6, 2011
Blogs & Live Chats
• Post updates regularly - a dead blog is worse than no blog
• Encourage people to comment and engage
• Leverage Twitter, Facebook, Newsletter to drive traf!c
• Turn the comments off
• Write as an ‘organization’ give your blog a human voice
• Use your blog to always sell or ask people for something
Do Don’t
Wednesday, April 6, 2011
Social NetworksDo Don’t
Wednesday, April 6, 2011
Social Networks
• Pick the right network(s) for your organization
• Update them regularly
• Remember - it’s a NETWORK, it’s not always about you.
• Have fun with it - build your online ‘personality’
Do Don’t
Wednesday, April 6, 2011
Social Networks
• Pick the right network(s) for your organization
• Update them regularly
• Remember - it’s a NETWORK, it’s not always about you.
• Have fun with it - build your online ‘personality’
• Do it because ‘everybody else is doing it’
• Engage in direct service delivery or disclose con!dential information
• Constantly barrage or annoy your followers with updates
• Set up a ‘group’ when you want a ‘page’
Do Don’t
Wednesday, April 6, 2011
Social Networks
• Pick the right network(s) for your organization
• Update them regularly
• Remember - it’s a NETWORK, it’s not always about you.
• Have fun with it - build your online ‘personality’
• Do it because ‘everybody else is doing it’
• Engage in direct service delivery or disclose con!dential information
• Constantly barrage or annoy your followers with updates
• Set up a ‘group’ when you want a ‘page’
Do Don’t
Wednesday, April 6, 2011
TwitterDo Don’t
Wednesday, April 6, 2011
• Follow like and not-so-like minded people and organizations
• Become part of the conversation
• Use Hootsuite or Tweetdeck to manage your tweets
• Follow trends and topics
Do Don’t
Wednesday, April 6, 2011
• Follow like and not-so-like minded people and organizations
• Become part of the conversation
• Use Hootsuite or Tweetdeck to manage your tweets
• Follow trends and topics
• Squawk
• Forget that a tweet is forever
• Let your twitter feed languish
• Be afraid of the twitterverse
Do Don’t
Wednesday, April 6, 2011
• Follow like and not-so-like minded people and organizations
• Become part of the conversation
• Use Hootsuite or Tweetdeck to manage your tweets
• Follow trends and topics
• Squawk
• Forget that a tweet is forever
• Let your twitter feed languish
• Be afraid of the twitterverse
Do Don’t
Wednesday, April 6, 2011
Charting Your Course
Wednesday, April 6, 2011
Charting Your Course
Think of various social media as tools in your toolkit - pick the right one for the job.
Wednesday, April 6, 2011
Charting Your Course
Wednesday, April 6, 2011
Charting Your CourseStep 1: Determine desired end result
Wednesday, April 6, 2011
Charting Your CourseStep 1: Determine desired end result
Step 2: Pick your tool(s)
Wednesday, April 6, 2011
Charting Your CourseStep 1: Determine desired end result
Step 2: Pick your tool(s)
Step 3: Execute
Wednesday, April 6, 2011
Charting Your CourseStep 1: Determine desired end result
Step 2: Pick your tool(s)
Step 3: Execute
Step 3.5: Monitor and course correct
Wednesday, April 6, 2011
Charting Your CourseStep 1: Determine desired end result
Step 2: Pick your tool(s)
Step 3: Execute
Step 3.5: Monitor and course correct
Step 4: Evaluate
Wednesday, April 6, 2011
Charting Your Course
Wednesday, April 6, 2011
Charting Your Course• Carry your brand across all platforms
Wednesday, April 6, 2011
Charting Your Course• Carry your brand across all platforms
• Pick the right medium for the message
Wednesday, April 6, 2011
Charting Your Course• Carry your brand across all platforms
• Pick the right medium for the message
• Remember that you can’t do it all
Wednesday, April 6, 2011
Charting Your Course• Carry your brand across all platforms
• Pick the right medium for the message
• Remember that you can’t do it all
• It’s not all about # of fans or followers
Wednesday, April 6, 2011
Charting Your Course• Carry your brand across all platforms
• Pick the right medium for the message
• Remember that you can’t do it all
• It’s not all about # of fans or followers
• It’s about meaningful engagement
Wednesday, April 6, 2011
Questions?
Lee RoseCommunications ManagerHR Council for the Nonpro!t Sectore-mail: [email protected]: @thisleeroseskype: leerose.lr
Wednesday, April 6, 2011