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Vishakha Sharma, PMP
Saurabh Deshlehra
PRESENTERS
Vishakha Sharma, PMP Client Relationships Leader
Saurabh Deshlehra Client Relationships Leader
Starting from the Start - Presales & Sales
The Secret to Successful Client Onboarding
The Key Drivers for Successful Implementation
We have got your Back - Support & Services
Going the Extra Mile - Ongoing Consulting
AGENDA
+ Listen to our clients speak LIVE
THE 5 STEPS TOLMS SUCCESS
STARTING
FROM THE START
Need Analysis - Understanding customer’s Business Need and Pain Points
Drafting Solution based on the Need rather than available product
Technical Discussions and Detailed Proposal
Branded Trial link
Multiple rounds of Product Demonstration
Using Real Client Examples
THE SECRET TO
SUCCESSFUL
Customer Due Diligence
Owner and User
Kick-off and Team Introduction – Confidence Building
Process Outline and Amendments to Process as per need
Making Client Explore the LMS
Advice as per Client Type
THE KEY DRIVERS FOR
SUCCESSFUL
Getting Prepared
Project Strategy as per the Business Case
Flexible Process to adapt to client’s working style
Thorough Planning and Iterative Approach
Scalability and Configurability
Review and Collaboration
Technical and Non-technical Consulting
Multiple Touchpoints for Easy Support
Regular Status Update Meetings
Enough time for Review and UAT
Rollout
Understanding of Content and Designing the Delivery Process
Providing Consulting to ensure a smooth rollout
System Training
WE HAVE
GOT YOUR BACK
24X7 Support
End User Support - Email and Phone
Dedicated and Onsite Support for the client
Administration Services
Strong Escalation Matrix and SLAs
GOING THE
EXTRA MILE
Consulting beyond Delivery (Project Completion)
Alignment with Business Cycle
Technical Expertise and Shadow Team
Future Releases Planning - New L&D Requirements discussion
Expected Results from the LMS implementation (ROI)
ThankYou!
Give us a shout at:[email protected]