1. dia
Increase theefficiency of yourDigital SignagewithQueue &
CustomerManagement System
KioskCom Self-Service ExpoLondon September 30- October 1,
2009
1
02The evolution of the (Digital) Signage INTRODUCTION
03INTRODUCTION
and the evolution of the customers reaction!
04THE REASONWhy a Digital Signage becomes unefficient?Lack of
motivation, too many or only a few impulsesLack of targeted content
for targeted audienceEffects, results are not measured and
immediate measures are not taken.123
05THE SOLUTIONHow to make a Digital Signage efficient?Motivate
your customer to watch!Deliver targeted content to your
audience!Measure the effects , take immediate actions and make
strategical decisions!123The solution: Queue & Customer
Management System
06MAIN COMPONENTS
Ticket dispenserMain serverStatistics
&AdministrationSoftwareManagementMarketingSalesITCentral
display or Plasma/LCDDesk No.1.Desk No.2.Desk No.X.Counter displays
HW or SW Terminals
07HOW DOES IT WORKS?
The customer enters into the Branch or Customer Service area and
select a service bytouching the screen orpressing a button then
take the printed ticket.
08HOW DOES IT WORKS?
Information displayed on various ticket dispenser
screensInformation displayedon ticket Company/Branch Name &
logo Ticket Number Selected service Arrival time/ People waiting
for the same service Anticipated waiting time Company/Branch Name
& logo List of services Choice of multiple languages Clerk
selection/ VIP customer identification / Pre-registration
Commercials/Useful information/Ticker
09HOW DOES IT WORKS?
The customers will sit with the ticket and read leaflets placed
in the waiting area watch dedicated commercials or read
informations/news displayed on indoor LCD/Plasma screens simply
relax or drink a coffee
10HOW DOES IT WORKS?
A short signal is played when a new customer is called
The ticket number related to the desk/cashier number is
displayed on the central display in order of calling
In case of an indoor LCD/Plasma the customer will see the
rolling ticket numbers together with a running commercial and/or
other informations
Arrows will show the direction to the displayed desk number
When a clients ticket number is displayed on the central or LCD
display, the same number will appear on the clerks counter
display
The customer is served and if it is necessary can be transfered
to another clerk for another service, using the same number, the
same ticket
After the customer is served the clerk will call a new client
using the hardware or software terminal
11HOW DOES IT WORKS?
123
12MORE THAN JUST A QUEUE BUSTER
Managers on every level have access to various real-time or
near-time statistics: about employees about customers about sales
and workforce efficiency
As a result can take immediate actionsand are able to make
strategical decisionsin
Sales/Marketing/HR/Finances/Investments.
13BENEFITS OF THE CLIENTS
What did the customers says? I hate queuing! This is a different
wayof waiting
I dont speak English very well but hereI can use the services in
my own languageand I am directed always to a cashier whospeaks it
too.
I have sent a text message to my branchto make a
pre-registration. Its that simple.I will never spend my lunch break
in thebank again.
I was always treated like a valued customer.With the VIP
management policy now I geteven more.
14 On-line monitoring of every event and workforce, anytime and
anywhere
More channels for sales and cross-sales
Efficiency continuously measured, evaluated
Various statistics related to almost every aspect of the
business
Better decisions based on reliable and accurate data, better
strategy planning and success rateBENEFITS OF THE MANAGERS
15DIGITAL SIGNAGE INTEGRATION
Indoor central displaysInteractive window displayInformation
kiosksCentral management/Monitoring /Statistics
Server
Indoor and outdoorDigital posters
Cashier/ClerkMedia Management
16RAIFFEISEN BANK: CASE STUDY
HQ : Wien, Austria Year of establishment: 1927 International
presence: 16 countries Customers: 15 million Branches: 3200 Profit
after tax 2008: 1.5 billion EUR Employees: 66,650
17
IMPROVEthe Customer ServicesInstallation of Queue &
CustomerManagement Systems in160 branchesPhase 1 : 2004-2009
CONVERTinto a Sales PointPhase 2 : 2009Installation of Digital
Signage Systemsin cooperation with Cisco in70 branchesRAIFFEISEN
BANK: CASE STUDYHow the solutionwasimplemented?
18RAIFFEISEN BANK: CASE STUDYBenefits of the solutionMOTIVATION
: As the customers follows the flow of the ticket numbers, theyll
follow the media content.TARGETED CONTENT : The media playlist can
be overwritten according to the most selected services.MEASURED
EFFECTS : The success can be measured through the various
statistics provided by the system.123
19WHO WE ARE ?Estabilished in 2001Headquarter and manufacturing
in Budapest-Hungary7 subsidiariesThe largest Customer Directing
System supplier in CEE Reseller partners: Europe, Middle East,
North AfricaISO 9001 CertifiedCustomer portfolio by sector:
Finance/Telecommunication/Retail/
Public/Healthcare/Hospitality/TransportOur partners:
*Each logo is a registered trademark of its own company.
20WHAT WE DO ? Customer Directing System (Queue Management
System) Information & Self Service Kiosks IT based Marketing
Tools and Digital Signage Management supporting softwares
21AWARDS
Deloitte Technology Fast 50 CE 2006,2007,2008Deloitte Technology
Fast 500 EMEA 2007,2008
CE Central EuropeEMEA Europe, Middle East, Africa
22EXPANSION
8 present companies expansion in 2010-2011 expansion in
2012-2013
23SOME OF OUR CUSTOMERS*Each logo is a registered trademark of
its own company.
24WHY THE ONLINET SOLUTION ?NO MORE QUEUENO MORE INFORMATION
LOSTNO MORE WRONG DECISIONS MORE SATISFIED CLIENTS MORE ACCURATE
STRATEGY MORE PROFIT
Information in a touchLaszlo PenzesOnlinet System Technologies
Ltd. UK
0796 [email protected]
Any QUESTIONS ?THANKS FOR YOUR ATTENTION !
