DRIVER HANDBOOK Hailo Jobs

© Hailo 2012 hailocab.com/drivers

WIN BACK OUR WORK

Receive job offers from the Hailo passenger app and process payments instantly

Hailo Jobs

Important: You must be

have your ‘Send me

Hailo Jobs’ toggle (on

Jobs screen) set to

‘YES’ in order to receive

Hailo Jobs.

When you are offered a Hailo

Job you will be presented

with a pop-up screen and

audio tone.

You will then have a short

period of time to accept and

commit to the job

Listen for the bell. You have a

short period of time to accept

the Hailo Job

When you get to the pickup

location, press the ‘Arrived’

button.

If the passenger is not visible

at the pickup location, tap the

‘Call’ button to contact them directly.

Important: Hailo promises

passengers 5 minutes free waiting time.

Important: When the

passenger is on-board, tap ‘Go POB’.

If the passenger has set a destination, this will come

through automatically when you tap ‘Arrived’.

As soon as you arrive at your

destination, tap ‘Take

Payment

For customers using the Card

Account option, type in the

meter fare. Any auto-tip they

have set will be added

instantly.

As soon as you press the

‘Charge Card Account’

button, the payment will be

processed.

Passengers then receive a receipt via email.

For non-Card Account

customers, enter the meter

amount and tap ‘Cash’ or

‘Card’.

Note: It is critical to include

any tip provided to ensure

your customer receives an

accurate email receipt for

their expenses.

For all payment options (Card

Account, Card or Cash) the

customer will automatically

be e-mailed a receipt.

Rate your passenger on the

Job Complete screen and

you're done!

Note: Report difficult

customers by giving them a

one star rating.

More Information

Email

support@hailocab.com

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