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Platform Encryption Enhanced Native Encryption in the App Cloud Peter Chittum Developer Evangelist @pchittum github.com/pchittum Assaf Ben-Gur Senior Product Manager @assafbengur

Dreamforce 15 - Platform Encryption for Developers

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Platform Encryption Enhanced Native Encryption in the App Cloud

 Peter Chittum  Developer Evangelist  @pchittum  github.com/pchittum  

 Assaf Ben-Gur  Senior Product Manager  @assafbengur  

Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Peter Chittum Developer Evangelist @pchittum github.com/pchittum

Assaf Ben-Gur Senior Product Manager @assafbengur

Speakers

Agenda

▪  Overview of Platform Encryption ▪  Features and Architecture ▪  Managing Platform Encryption ▪  Developing in a Platform Encryption Environment

Introducing: Salesforce Shield New services to help you build trusted apps fast

Infrastructure Services

Network Services

Application Services

Secure Data Centers

Backup and Disaster Recovery

HTTPS Encryption

Penetration Testing

Advanced Threat Detection

Identity & Single Sign On

Two Factor Authentication

User Roles & Permissions

Field & Row Level Security

Secure Firewalls

Real-time replication

Password Policies

Third Party Certifications

IP Login Restrictions

Customer Audits

Salesforce Shield Platform Encryption

Event Monitoring

Field Audit Trail

Encrypt Sensitive Data, Preserving Business Functionality

Seamlessly protect data at rest Encrypt standard & custom fields, files & attachments   Natively integrated with key Salesforce features E.g., Search, Validation Rules, Lookups work with encrypted data

Customer managed keys Customer-driven encryption key lifecycle management

Platform Encryption Use Cases

▪  Regulatory Compliance

▪  Unauthorized Access to Database

▪  Contractual Obligations

Platform Encryption is Not

▪  Sharing Model

▪  Object/Field Level Security

▪  Data Residency Solution

▪  Encryption for Other Non-Salesforce Data

▪  Protection against Social Engineering

trust.salesforce.com

Encryption

Authentication & SSO

Two factor Auth

Profiles/Permissions

Sharing & FLS

Setup Audit Trail

Field History Tracking

Event Monitoring

Identity

Encryption

Platform Encryption Is Unique

▪  Quickly Seamlessly interact and protect sensitive data

▪  Setup takes minutes - No Software! No Hardware!

▪  Makes the App Cloud ‘encryption aware’ (metadata driven)

▪  Salesforce1 Mobile-ready, natively

Agenda

▪  Overview of Platform Encryption ▪  Features and Architecture ▪  Managing Platform Encryption ▪  Developing in a Platform Encryption Environment

Users

Encrypt at Rest: Fields

Name: Darla Hood

Name: aI90xi60csICOdk

Enc

rypt

ion

Ser

vice

Darla Hood

***********

Encrypt at Rest: Files

Lorem ipsum dolor E

ncry

ptio

n S

ervi

ce Xvier0c

9ghcrucjf4x21ffdqbB Lorem

ipsum dolor

Granular Control: Fields

▪  Individual Custom Fields –  Text –  Text Area

–  Text Area (Long) –  Email –  Phone –  URL –  Selected Standard Fields

▪  Enabled with flag

Granular Control: Files

▪  Files enabled separately –  Attachments –  Chatter

–  Files –  Libraries

▪  All or none

Encryption Key

▪  Master Secret (Salesforce) –  Rotated each release –  Stored in the Key Derivation Servers

▪  Tenant Secret (Customer) –  Can be Rotated once per day in Prod

–  Stored encrypted in DB

▪  Data Encryption Key –  Derived from Secrets –  Stored in cache, never persisted

Features and Support

▪  Feature License Required ▪  Available to evaluate in Developer Edition orgs

▪  Support for –  Search

–  Workflow Rules –  Validation Rules –  Apex and VF Pages

–  And A LOT MORE...

Architecture & Encryption Process Flow Customer driven key lifecycle management FIPS140-2 Hardware Security Module based key management infrastructure AES encryption using 256bit keys in CBC mode and random IV Uses PBDKF2 HMAC with SHA256 deriving secure 256-bit keys that are never persisted in Salesforce Data encryption and decryption actions are transparent

Agenda

▪  Overview of Platform Encryption ▪  Features and Architecture ▪  Managing Platform Encryption ▪  Developing in a Platform Encryption Environment

Demo

▪  Managing Encryption –  Select Fields/Files –  Audit Encrypted Fields

–  Rotate Your Key –  The TenantSecret sObject

The Tenant Secret sObject

 String descText = UserInfo.getName() + ' new secret via Lightning';

 TenantSecret newSecret = new TenantSecret(Description=descText);

 insert newSecret;

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Agenda

▪  Overview of Platform Encryption ▪  Features and Architecture ▪  Managing Platform Encryption ▪  Developing in a Platform Encryption Environment

Building Apps with Platform Encryption

  SOQL Where Clauses/Filters

  SOQL Order By/Sorting

  Formula Fields

  SOSL Search

  Sort in Apex

  Workflow/Apex Trigger

  Instead of…   Use this feature…

Demo

▪  Customizing with Encryption –  Searching with SOSL –  Sorting in Apex

Searching with SOSL

 'FIND \'' + searchStr1 + '\'  IN ALL FIELDS  RETURNING   Account (Id, Name, type),   Contact (name,email, DLN__c, SSN__c)'

 1  2  3  4  5

Sorting with Apex: Wrapper with Comparable Interface

 public class AccountSortable implements Comparable {   public Account acct;   AccountSortable(Account acctParam){   acct = acctParam;   }   public Integer compareTo(Object compareTo){   AccountSortable compareToAcct = (AccountSortable) compareTo;   return acct.Name.compareTo(compareToAcct.acct.Name);   }  }

 //invoked like:  List<AccountSortable> listWithCustomSort = new List<AccountSortable>();  //...fill list with Accounts  listWithCustomSort.sort();

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Searching with SOSL: Handling Descending in Controller  //invoke your sort  listWithCustomSort.sort();

 //  List<AccountSortable> listToReturn = new List<AccountSortable>();  if (order.toLowerCase() == 'desc’) {   for(integer i = resultList.size()-1; i >= 0; i--){   items.add(resultList[i].obj);   }  } else {   listToReturn.addAll(listWithCustomSort);  }  return listToReturn;

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Workflow Field Update

Day__c Month__c Year__c

Birthday__c

Building Apps with Platform Encryption

  SOSL Search

  Sort in Apex

  Workflow/Apex Trigger

  SOSL is not SOQL

  Search First

  Text Data Type Field

  Feature   Considerations

Read the Docs

Plan

Back Up Your Secret

Q & A

Peter Chittum Developer Evangelist @pchittum github.com/pchittum

Assaf Ben-Gur Senior Product Manager @assafbengur

 A list of resources will be posted to the session Chatter feed.

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