Dreamforce 2016: Capgemini

Dreamforce 2016 Salesforce Prac2ce Overview

2 Dreamforce 2106

Copyright © Capgemini 2016. All Rights Reserved

Motorbike ride

3 Global System integrator, over 180.000 people worldwide Salesforce Global Strategic Partner with extensive exper2se


1000+ Salesforce prac..oners world-‐wide, including:

900+ Cer.fied Consultants across Sales Cloud, Service Cloud & Developer areas. Many prac..oners are cer.fied in more than 1 applica.on.

Associated with Salesforce since 2007

Launched 3 “Fullforce” Solu2ons (Retail, Insurance and Manufacturing) in 2014

Strong Collabora.on across sales, project delivery and innova.on

Chosen to par.cipate in the “invite only” Pla$orm Ignite Program

Access to Salesforce plaLorm for R & D

300+ Business Analysts, Integra.on Developers, Testers, Data Specialists & Repor.ng Analysts

50+ OCM & Training Specialists

30+ Large Engagement Managers

Approved Plans to add another 800+ prac..oners over next two years through recruitment & training

Top 5 Global System Integrator Partner

“Global Strategic Partner” Status & Privileges

Implementa2on Methodology Capgemini dedicated SFDC methodology and assets:

Rapid Design & Visualiza.on, PAD, library of reusable Salesforce.com tools & assets, industrializa.on

Marke2ng Cloud Experts and pioneers in the implementa.on of projects Marke.ng Cloud in Spain

Solution Validation

Solution Development & Testing Solution

Deployment

Rapid Development SprintsRapid Solution Validation

Rapid Solution Workshops

Draft Process Flow Diagrams (Optional)

OUTPUTINPUT

Enhancement Opportunities

Future State Processes

Finalized Requirement Matrix

OOTB Functionality Matrix

Rapid Solution WorkshopsRapid Solution

WorkshopsRapid Solution Workshops

Future State Requirements Workshops

UAT

E2E

ALL

Pilot

Early Business Testing

Rapid Rollouts

1 2

Project Timeline Weeks 1 to n…..

Iteration 1Solution

Definition, Design

& Development

Solution Testing

User Experience

Program Management

SIT

UAT

Deployment

Solution Architecture / Release Management

Project Setup

DiscoveryUser Experience Testing

Planning

Go Live

Warranty

Planning

Inputs to Design

Iteration 2

Iteration 3

Iteration …

Iteration n

Change Mgmt Organizational Change Management to Drive Adoption

Iteration specific

UAT

Project Management – Scope / Progress / Risk / Issues / Knowledge Transfer

Partner Award for “Innova0on in Marke0ng” – Dreamforce 2012

“Industry Innova0on Award” for our Retail “Fullforce” Offering – May 2014

“Industry Innova0on Award” for our Financial Services – September 2015

4 We have delivered Saleforce.com Success to Marquee Customers


FS Spain

Telecom/Media/Entertainment CYCLE30

TELEFONICA TELIASONERA

YOUSEE NETCOM

Manufacturing

SIMCORP LEGRAND CONTEX

LODHA GROUP CANON PHILIPS BOX.COM PARTY CITY

Life Sciences/Healthcare BOEHRINGER INGELHEIM

DAKO PHARMACOSMOS BAYER HEALTHCARE CHRISTIAN HANSEN

ACCLARENT JOHNSON & JOHNSON

FALCK NUTEC FALCK ERHVERV

Energy/U2li2es DONG ENERGY KONGSBERG

WOOD MACKENZIE

CPRD BURBERRY G-‐STAR

CHOPARD ROYAL MAIL GROUP PERNOD RICARD

WM MORRISONS TOMS SHOES

Hi-‐Tech ATTACHMATE BOX.COM SECUNIA RESON Services APEC

TOURING CLUB OF SWITZERLAND MITIE BRITISH COUNCIL

Financial Services SAM

BANKIA SANTALUCÍA

INTERNATIONAL SOS AXA ASSISTANCE

MUTUA MADRILEÑA MORGAN STANLEY LINCOLN FINANCIALS

GMPA ALLIANZ

FIA-‐NET.com BNP PARIBAS

CNA INSURANCE AXA INSURANCE

ZURICH INSURANCE FARMERS INSURANCE

5 Our Salesforce Solu2ons at DF16


RETAIL BANKING – All Channel Experience for

Banking

CORPORATE BANKING– Fully integrated Corporate Banking

INSURANCE – All Channel Experience

WEALTH MANAGEMENT – Financial Wealth Advisor

CONNECTED SERVICES – IoT in a Box

UTILITIES – Digital Connec.ons Management

MANUFACTURING/LIFE SCIENCE – Smart Services for Customer & Field Service

CRM MODERNIZATION – accelerate CRM to the cloud from Siebel to Salesforce

CONTACT CENTER – One stop for customer service

integra.on with Odigo for Salesforce

RETAIL / LOYALTY – Seamless Customer Engagement

6 Odigo: Capgemini’s Telephony Contact center in the Cloud


7 Capgemini FS Sponsored Sessions (I)

8 Capgemini FS Sponsored Sessions (II)

Using Salesforce as an Omni-‐channel Plagorm •  Abstract: Join us to learn how one of the world's largest Insurers, AIG Insurance, plans to use

Salesforce as an Omni-‐channel plaLorm. AIG, which already has a large global install of Salesforce across various LOBs, sees Salesforce as an Omni-‐channel plaLorm that can be used across the en.re insurance value chain to provide a beker experience for its employees and customers. Hear their Point of View and future vision around their planned use of the Salesforce PlaLorm.

•  Speakers: Scoh Minter, Global Head Salesforce, AIG §  Date/ Time: Thursday, October 6th, 2016, 11:00AM – 11:40AM §  Where: InterCon2nental San Francisco Hotel, Union Square

Capgemini Financial Services at Dreamforce Ludovic Grillet: Managing Director Financial Services Spain

Lucia Gonzalez: Head of Insurance

Luca Malerba: Head of Digital Customer Experience

Juanjo Monge: SFDC Solu2on leader Madrid Paco Falder: SFDC Solu2on leader Barcelona


The information contained in this presentation is proprietary. Copyright © 2015 Capgemini. All rights reserved.

Rightshore® is a trademark belonging to Capgemini.

www.capgemini.com

About Capgemini With 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.

Learn more about us at www.capgemini.com.

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Dreamforce 2016: Capgemini