- 1. Does the Cloud Change Anything? What can be learned from the
Changing Enterprise Market? CollabNet The Cloud Development
Leader
2. Who is CollabNet? Distributed Development 2 CLOUD PLATFORM
AGILE ALM DEVELOPMENT COMMUNITIES Founded Agile ALM Build, Lab
Management Agile PM, Dev Tools Hosting Founded Subversion Public
Cloud Development Platform ALM The CollabNet Story 1999 2000 2007
2008 2009 2010 2011 Copyright 2011 CollabNet, Inc. All Rights
Reserved. 3. The CollabNet model Education and Culture Changing
Enterprise Ready Community and Industry shaping Viral Appealing
Copyright 2011 CollabNet, Inc. All Rights Reserved. 3 4. Watching
Your Business Know how your business works (project, product &
service) My Enterprise experience and the emergence of DevOps A
DevOps model to help the discussion Listen to the Stakeholdersbut
who is a Stakeholder? Its more than Development/Project teams
talking to the User Operations (internal or a cloud)they have
requirements too Embrace Agility and Innovation 4 vs. vs... 5.
Example - Enterprise IT DevOps Model 5 Support & Request
Services Service Operations Application & Configuration Mgt
Project Planning And staffing Release and Project/Process Review
Code, Build & Test Portfolio Supplier Mgt Demand Compliance
Finance Service Management IT Operations IT Development IT Business
Management DevOps Business Copyright 2011 CollabNet, Inc. All
Rights Reserved. 6. Agile Its a Great Place to Start Agile is not
just about Lowering costsprojects/products Small teams moving
quickly Sitting teams in the same room 6 Right-sizing TEAMS
specific to the effort Leverage all expertise, history and
processes Org-wide communication and collaboration Inclusive of QA
team expertise and efforts Adding the right value to a Project and
App Global talent and contractors are critical Embraces tool
flexibility with audit-ready tracking Encourages Trust, Quality,
Risk assessments Quality-Driven Business-Agility with feedback
loops Agile should be about Inclusive of Ops team feedback and
concerns Changing establish IT practices Pushing out QA/Test
processes Questioning IT Ops and ITIL values A Project Management
style Broad-knowledge reward system Ad-hoc/good-enough dev tools
Copyright 2011 CollabNet, Inc. All Rights Reserved. 7. Breaking
Down the Enterprise DevOps Model - Transitioning a Project to an
Application (CI and CD) Service Operations Maintenance Application
& Configuration Mgt Project Planning & staffing Release and
Project/Process Review Code, Build & Test IT OperationsIT
Development Developer Mgt DocumentationProject history Source Code
Mgt Project Mgt Product Mgt Process Controls Continuous
DeliveryContinuous Delivery Continuous Integration Example customer
design Copyright 2011 CollabNet, Inc. All Rights Reserved. 7 8.
Continuous Delivery and the use of Automation Driving PROJECTS and
supporting PRODUCTS History of IT Operational release effortsand
modern Apps Agile vs. ITIL Solve this business problem up-front
Agile (Projects) Leverages new stuff / change is good and normal
Small powerful Apps: New languages/frameworks, function-driven
efforts Rewards fast and flexible DONE and quick reloads ITIL
(Product) Ops best practices protect the business Protects (legacy)
Apps and infrastructure: Change is BAD Rewards UP-TIME - leverages
blanket anti-change policies Trust and Accountability Automation
with process traceability Operations should configure release
automation...self-service developer triggers But no automated
release efforts for HIGH RISK projectsknow the risk factors!!! 8
Agile Success ITIL blocked 2-3 Quarters Customer Example Copyright
2011 CollabNet, Inc. All Rights Reserved. 9. Enterprise DevOps
Continuous Improvement Support & Request Services Service
Operations Maintenance Application & Configuration Mgt Project
Planning & staffing Release and Project/Process Review Code,
Build & Test IT OperationsIT Development Business Users Source
Code Mgt Project Mgt Product Mgt Service Mgt Customer tracking: -
Satisfaction / Requests - Usage / Performance - Feedback / Polling
Service data & tools: - Question surge data - Remote Access -
Self-Service - Knowledge Mgt - Request Portal - Auto Provisioning
Continuous Improvement Automation with feedback loops - Code (for
re-use and updates) - Projects (Any learning opportunity) -
Developers (ID strengths for re-use) - Documentation (ops ready
packaging) Developer Mgt DocumentationProject history Process
Controls Associate Product and Service data with source code,
projects and processes, for future decisions Continuous improvement
Listen to ALL the Stakeholders Remember, for future projects!
Copyright 2011 CollabNet, Inc. All Rights Reserved. 9 10.
Continuous Improvement = Business Agility Projects (Development) -
make changes and track feedback Products (Operations) - profits are
won and lost Services (Users) - customers and revenue are won and
lost Business evaluations - investing in change and setting
boundaries ROI for your business depends on how well you Understand
your market and changeability Leverage technology potential and
innovation Quickly spot behavior changes, trends and new challenges
10 Customer Example 500k employees, 220 countries
-------------------------------------- Projects 30-40% faster -
20-30% developer productivity - 800+ projects in flight - 100%
Source Code IP control IT Ops cost savings 20% - Standardized
releases - Higher quality Products More Competitive Business -
Higher user satisfaction Copyright 2011 CollabNet, Inc. All Rights
Reserved. 11. DevOps Living within your Business Limitations
Support & Request Services Service Operations Maintenance
Application & Configuration Mgt Project Planning & staffing
Release and Project/Process Review Code, Build & Test IT
OperationsIT Development IT Bus. Mgt Portfolio Demand Finance
Supplier Mgt Compliance Business Users Bus. Mgt Bus. Mgt IT Bus.
Mgt Source Code Mgt Project Mgt Product Mgt Service Mgt Efficiency
& Compliance Developer Mgt DocumentationProject history Process
Controls The ROI is optimized when you know - what and when to
change! - Project history (for re-use) - Code for re-use with Ops
and user feedback - Process templates for re-use - Developers
(strengths identified) - Documentation (with ops-ready packaging) -
Feedback data (Ops, Users, Bus. evaluations) Fact-based data for
future project estimates and requirements Copyright 2011 CollabNet,
Inc. All Rights Reserved. 11 12. The Enterprise Market 12 Support
& Request Services Service Operations Application &
Configuration Mgt Project Planning And staffing Release and
Project/Process Review Code, Build & Test Portfolio Supplier
Mgt Demand Compliance Finance Service Management IT Operations IT
Development IT Business Management DevOps Business and CLOUD
Adoption 13. DevOps - Its the Journey not a Destination There will
always be changeshow quickly can you adapt Cloud vendors are
outsource vendors providing some Ops functions. Know what you
should be doing to optimize Services to your customer Manage Cloud
documentation the same way you manage your source code Both are
intimately relatedboth can cause problems Protect your IP small
modifications and innovative combinations can give you a market
advantage, be sure to control code access Auditing know who is
doing whatthrough the whole process Deploy the same way to each
cloud every time, with a repeatable process Establish Continuous
Improvement policies, processes and feedback loops 13 Copyright
2011 CollabNet, Inc. All Rights Reserved. 14. Cloud-based DevOps
Whats Different? Project Planning & staffing Release and
Project/Process Review Code, Build & Test Cloud-based AppsIT
Development IT Bus. Mgt Portfolio Demand Finance Supplier Mgt
Compliance Business Users Bus. Mgt Bus. Mgt IT Bus. Mgt Source Code
Mgt Project Mgt Product Mgt Service Mgt Customer tracking: -
Satisfaction / Requests - Usage / Performance - Feedback / Polling
Service data & tools: - Which App Store? Continuous Improvement
Web & Mobile Apps Shadow IT Think about building &
licensing FREE to FEE to ELA models with scaling product features
and services Developer Mgt DocumentationProject history Continuous
Integration Process Controls Continuous Delivery Copyright 2011
CollabNet, Inc. All Rights Reserved. 14 15. Help Desk / Support L1,
L2, L3 Cloud-based DevOps Whats Different? Know your business
Inside your App? - Are there monitoring tools or usage innovations
you could embed? - Consider tracking Users Performance KPIs Trends
- New Trends could lead to future pricing and licensing models? -
Is there a potential ELA story in your viral app? - Is there a
viral story in your enterprise product? Business Users Web &
Mobile Apps Shadow IT - Tix-to-Knowledge - Knowledge Re-use -
Self-Service / Self-Healing - Request Portal - Remote Access / VDI
- Look for innovators Copyright 2011 CollabNet, Inc. All Rights
Reserved. 15 16. What else is the Cloud changing Legacy
Applications leveraged Channel & Partners in go-to-market
Development had BLOATED designs Physical collateral for marketing
Physical packaging for products All of these impacted costs and
pricing 16 Modern Applications leverage The Web for go-to-market
Web-friendly Agile Development designs Web-based collateral for
marketing Web-based delivery packaging for products All of these
are lowering costs and changing pricing models Copyright 2011
CollabNet, Inc. All Rights Reserved. 17. Your Business Know how
your business works (project, product & service) Is there new
business potential in your product Listen to the Stakeholders
Development (Optimize your Project team) Operations (Optimize your
Product team) Users (Optimize the Service experience) Evaluate the
WHOLE cost of the business Embrace Agility and Innovation Encourage
communication, collaboration and automation Look for innovation to
create value, differentiation, new revenue 17 Copyright 2011
CollabNet, Inc. All Rights Reserved. 18. The CollabNet modelis it
really just doing DevOps? Copyright 2011 CollabNet, Inc. All Rights
Reserved. Education and Culture Changing Enterprise Ready Community
and Industry shaping Viral Appealing 18 19. Q&A 19 Copyright
2011 CollabNet, Inc. All Rights Reserved. 20. 20 Copyright 2011
CollabNet, Inc. All Rights Reserved. 21. Software History (1 minute
version) and Modern Challenges 21 Smaller Apps, more complex
environments Web Apps Cloud & Mobile AppsLegacy App
Smallification of Apps Mobile and Cloud innovations change
everything Kiosks & Web devices International privacy &
compliance obligations Copyright 2011 CollabNet, Inc. All Rights
Reserved. 22. Example BMC Customer Discussion with CollabNet 22
Problem Mgt Code Asset Mgt Developer Mgt Capacity Mgt Performance
Tracking Portfolio Mgt Release Docs/Files Incident Mgt Knowledge
Mgt Change and Release Mgt Cloud & Platform Mgt Controls and
Compliance Event and Impact Mgt Policies Project Templates
Orchestration Server Automation Discovery and Dependency GAP 10-70%
Failure Rates IT Business Mgt Foundation Portfolio Supplier Mgt
Demand Compliance Finance Copyright 2011 CollabNet, Inc. All Rights
Reserved. 23. Enterprise DevOps Maturity Model Support &
Request Services Service Operations Maintenance Application &
Configuration Mgt Project Planning & staffing Release and
Project/Process Review Code, Build & Test IT OperationsIT
Development IT Bus. Mgt Portfolio Demand Finance Supplier Mgt
Compliance Business Users Bus. Mgt Bus. Mgt IT Bus. Mgt Source Code
Mgt Project Mgt Product Mgt Service Mgt Continuous Integration
Continuous Delivery Efficiency & Compliance Customer tracking:
- Satisfaction / Requests - Usage / Performance - Feedback /
Polling Service data & tools: - Question surges - Remote Access
- Self-Service - Knowledge Mgt - Request Portal - Auto Provisioning
Continuous Improvement Feedback loops to - Code (for re-use and
updates) - Projects (Any learning opportunity) - Developers (ID
strengths for re-use) - Documentation (ops ready packaging)
Developer Mgt DocumentationProject history Process Controls
Copyright 2011 CollabNet, Inc. All Rights Reserved. 23
