Upload
lisa-malone
View
704
Download
1
Embed Size (px)
DESCRIPTION
Microsoft NGO Connection Day - A Nonprofit Summit hosted a day-long event on April 21st in Washington, DC. Topics focused on organizational challenges facing NGOs (nonprofit organizations) and Assocations. This presentation featured a peer panel of three NFPs who have made the leap to Cloud Computing in their organizations.
Citation preview
Peer Panel:Not-for-profits using cloud computing
Julie Chapman
NPower Greater DC Region
Microsoft NGO Connection
DayWednesday, April 21, 2010
Today’s Speakers
Julie Chapman, President,NPower Greater DC Region
Shyam Desigan, CFO
Volunteers of America Chesapeake
Donna Ramos-Johnson, CTO
DC Primary Care Association
Chrystal Kern, CFO
Chaim Yudkowski, CIOAIPAC
About NPower
Who: NPower is the only nonprofit that provides technical support and advice exclusively to other nonprofits. We are mission driven to build capacity around the strategic use of technology.
What: We provide high quality and affordable to our region’s nonprofits:
• Technology Assessment and Planning• Network Solutions• Managed Services--NPower ON!
Why: Our work is more than just technology – it’s about building and strengthening our nonprofit community.
NPower ON! Clients
1. Advocates for Justice and Education2. Afterschool Alliance 3. America Speaks 4. Annenberg Media 5. Association of Children's Museums 6. Association of Partners for Public Lands 7. Capital Area Immigrants' Rights 8. CEDPA9. CLASP10. Coalition for Juvenile Justice 11. Community Council for the Homeless 12. Community Health Charities13. Community of Hope 14. Consumer Health Foundation 15. Danya Institute 16. DC Bar Foundation 17. DC Scores 18. DC Vote 19. Equal Justice Works
20. Five Talents International 21. Georgetown BID 22. Girls on the Run of Northern VA 23. GlobalGiving Foundation 24. Goodwill of Greater Washington 25. Healthy Teen Network 26. Housing Unlimited, Inc. 27. Jobs Have Priority 28. Justice at Stake Campaign 29. Latin American Working Group 30. Latino Economic Development Corporation 31. Legal Aid Society 32. LifeSTARTS Youth and Family Services 33. Lutheran Volunteer Corps 34. Mentors Inc 35. National Citizens Coalition for Nursing Home
Reform (NCCNHR)36. Neighborhood Legal Service Program 37. Our Place DC
38. Partners for Livable Communities 39. Peace X Peace 40. Physician Assistant Education Association 41. Polaris Project 42. Potomac Conservancy 43. Primary Care Coalition 44. Sexual Minority Youth Assistance League 45. Threshold Services 46. Urban Alliance 47. USO of Metropolitan Washington 48. Volunteers of America Chesapeake 49. Washington Area Women's Foundation 50. Washington Legal Clinic for the Homeless 51. Women's Collective 52. Young Playwrights’ Theater, Inc. 53. YWCA National Capital Area54. YWCA – Washington Area Women in the Trades
Spotlight on 3 Nonprofits Using Cloud Computing
• Volunteers of America Chesapeake
• DC Primary Care Association
• American Israel Public Affairs Committee
What we will cover today…
• About us
• Before Cloud Computing
• After Cloud Computing
• What we learned
Mission
• A faith-based, nonprofit corporation that provides high-quality human services that result in positive life changes for individuals and families throughout Maryland, Virginia, and the District of Columbia. As part of a national organization, we strive to fill the communities’ human service needs through a dedicated team of staff and volunteers to encourage self-reliance, dignity and hope. We coordinate our efforts with other agencies and local organizations to maximize the impact of our work.
Our Operations
• An Affiliate of Volunteers of America, a $1 Billion national Human Services Organization
• Key Facts – VOA Chesapeake:
‒ 3 Service Lines: Mental Health/Intellectual Disabilities, Homeless Services and Corrections
‒ 28 programs in MD, DC & VA with annual revenue of $22.5 Million
‒ 388 FT and 220 PT Employees
‒ Lean IT Dept with 1 ½ onsite IT staff
Before Cloud ComputingThere are no limits to caring.®
• Windows XP desktop platform with all business applications and e-mail hosted by a “managed services” company
• Only administration and 4 programs on Hosted infrastructure—140 of nearly 500 full time employees
• Files saved on hosted shared drive at admin and these 4 programs. Rest on local computer WITHOUT backup
• Paper, Paper, Paper…10% of paper documents in Administration scanned into shared drive. Rest in files!
• 2 of the 4 audit findings related to lack of backup documentation. Trouble!!!
After Cloud ComputingThere are no limits to caring.®
• Email moved to Microsoft BPOS platform
• Company-wide email—better communications between programs and Exec Team!
• Backup and HIPAA-compliant cloud-based shared storage on Rackspace/Jungledisk for the program
• Cloud-based document management and archival system, KnowledgeTree. Backend of the solution is Amazon S3
• Cloud-based PR and donor management applications are being reviewed for selection
What We Learned• Educate, Educate, Educate!
• Always emphasize the ROI so staff is willing to go through the transition pains
• Ensure that your mobile users are looped in and the exchange server on the cloud talks to smartphones/PDAs
• Check your firewalls and spamware. These need to be managed to the new architecture
• Cloud is not the magic pill. May not work for all applications—but can solve many concerns over time
• Understand who holds your data on the cloud and ensure that you have a way of getting it back
About DC Primary Care Association (DCPCA)
• Non-profit health action and advocacy organization that seeks to improve health care and health coverage for low-income, uninsured, and medically vulnerable populations in the District of Columbia
• Annual budget of $8.9 million
• 26 employees (23 FT and 3 PT)
• Membership includes 15 community health centers (with 48 sites in the District of Columbia), hospitals, individuals and others health interest groups
• Key technical assistance program areas:
– Medical Homes DC
– Health Information Technology
– Community Health Access
Before Cloud Computing & Electronic Health Record (EHR)
• Each clinic had a legacy system that was used for patient scheduling/check-in and billing
• Clinical operations were manual processes; medical records were still paper based
• Staff was drowning in paper and struggled to do their jobs; critical pieces of patient data were often lost
• Patient information was kept in “silos” based on service provided – difficult to have a comprehensive view of a patient’s health status
After Cloud Computing & EHR
• A single integrated practice management and electronic health record was adopted by each clinic – one vendor vs.. several vendors
• Streamlined staff interactions and patient flow – everyone could seen where the patient was in the system
• Electronic interfaces with claims clearinghouse, lab results, e-prescribing
• Remote access for providers to their patient information
• Foundation for the exchange of patient information among clinic facilities and with other health care providers
Current EHR ArchitectureDatabase Servers
DL360
Dual-Core Xeon 3 GHz
4GB RAM
(2) 72 gig internal disk
Application Servers
DL320
Dual-Core Xeon 3 GHz
2GB RAM
(2) 72 gig internal disk
Reports Server
DL360
Dual-Core Xeon 3 GHz
8GB RAM
(2) 72 gig internal disk
Interface Server
DL360
Dual-Core Xeon 3 GHz
4GB RAM
(2) 72 gig internal disk
Training/Test Server
DL360
Dual-Core Xeon 3 GHz
4GB RAM
(2) 72 gig internal disk
Cisco Catalyst 3750 EMI
Switch-24 ports
Cisco Catalyst 3750 EMI
Switch-24 ports
TMX1000 SSL Accelarator
TMX1000 SSL Accelarator
Cisco ASA 5520
Firewall Edition
DL360
Dual-Core Xeon 3 GHz
4GB RAM
(2) 72 gig internal disk
DL360
Dual-Core Xeon 3 GHz
4GB RAM
(2) 72 gig internal disk
DL380
Dual-Core Xeon 3 GHz
8GB RAM
(2) 72 gig internal disk
DL380
Dual-Core Xeon 3 GHz
8GB RAM
(2) 72 gig internal disk
DL320
Dual-Core Xeon 3 GHz
2GB RAM
(2) 72 gig internal disk
FTP Servers
DCPCA Architecture
CLARiiON EMC CX3-10
2.5TB usable
PowerEdge2950
VMWARE ESX Server
64GB RAM
Dual Quad Core 3.0GHz
6x300GB 15k Drives
• Individual servers performing core functions (application,
database, FTP, interface, etc)
• High risk if one component fails then loses a core
function
Future EHR Architecture - True Cloud Computing
eCW VM SEVER 1 (CISCO 1)
eCW VM SERVER 2 (CISCO 2)
VM EHX SERVER (HP)
DCPCA-APP01
DCPCA-APP02
DCPCA-APP03
DCPCA-APP04
DCPCA-DBCLUST01
DCPCA-PROD01
DCPCA-PROD02
DCPCA-RPT01
DCPCA-RPT02
DCPCA-SLAVE01
DCPCA-SLAVE02
EHX
FUTURE INTERFACE
FUTURE FTP
FUTURE TEST ENV.
MySQL 64
WWCI
MySQL 64
SOME
WWCI
BFTC
SOME
LCDP
MCMC
COH
FMCS
MySQL 64
BFTC
MySQL 64
FMCS
ALL CLINICS
ALL CLINICS
ALL CLINICS
ALL CLINICS
Proposed Virtual Server Layout 04/15/2010
TO BE COMPLETED
11/31/2010
Physical VM Machines will use VMSphere 4 Enterprise
version (4 licenses required)
All virtual Servers will operating on Windows 2008 R2.
Cisco Nexus 1000v will be used on each server to
optimize routing and network load (included in Vsphere
4 Enterprise)
All Servers will have 2 partitions (C:\ and D:\).
Application servers and database servers will have a
20G/80G split partition
Clusters will be allocated with 500GB for local DB
storage
All other specific (e.g. memory, CPU and network
speeds) allocations will be determined as necessary.
BRIDGEIT SERVER (REPORTING)
Currently Active
IP: 10.235.1.101
DCPCA-DBCLUST02
Management Server
(DC)
Currently Active
IP: 10.235.1.196
MySQL 64
LCDP
MySQL 64
MCMC
MySQL 64
COH
MySQL 64
WWCI
MySQL 64
BFTC
MySQL 64
MCMC
MySQL 64
SOME
MySQL 64
FMCS
MySQL 64
LCDP
MySQL 64
COHMySQL 64
SOME
MySQL 64
FMCS
MySQL 64
LCDP
MySQL 64
COH
MySQL 64
WWCI
MySQL 64
BFTC
MySQL 64
MCMC
WUG SERVER (DC)
Currently Active
IP: 10.235.1.215
Currently Active
IP: 10.235.1.204
TEMP. ON EHX
Currently Active
IP: 10.235.1.206
TEMP. ON EHX
Currently Active
IP: 10.235.1.208
TEMP. ON EHX
• Reduced cost through consolidation of hardware
• Streamlined server management and monitoring
What motivated shift to cloud computing?
• Improve quality of care
• Reduce the volume of paper – staff were drowning in paperwork
• Reduce the amount of time spent searching for needed information
• Move to a multi-disciplinary team approach to patient care –treat the whole person vs. focus on a single part
• Break down the silos of data
Lessons Learned/Words of Wisdom
• Training, training, training. Incorporate continuous, on-going training into your organization
• Identify one-person in the organization whose sole job is to support the system. It’s a full time job
• Educate staff on the big picture and not just on what they need to do. They need to know how they fit in and their impact/value to the entire system
• Get a good assessment of the technology infrastructure at every location; don’t make any assumptions
Cloud Computing at AIPAC
American Israel Public Affairs CommitteeAmerican Israel Educational Foundation
251 Mass Ave. LLC
Mission
We are a national grassroots advocacy organization whose mission is to promote strong US/Israel ties through educational
programs and advocacy support
Organizational Structure
• Legal Entities
– AIPAC – 501C4
– AIEF – 501C3
– 251 Mass Ave LLC – Building held by AIPAC
• Statistics
– 250 Employees
– 18 US offices, 1 International office
The Cloud and AIPAC
• Our definition of cloud:
– Scalable (storage)
– Resilient
– Secure
– Browser-based access
– Platform and browser agnostic
• Cloud computing can be internally or externally hosted
Then
Headquarters
Membership data
Web sites
Cash Processing
Accounts Payable
Financial Systems
Business Intelligence
NO Virtual Servers
Broadcast Email
Now
Headquarters
Financial System: Dynamics NAV
Virtual Server
Web Presence
Donor Relationship
Management
Exchange
Broadcast Email
Accounts Payable
Any Bill
Cash Processing
Business Intelligence
HRVarious Systems
Business Issues Driving Change
• Best of Breed for solutions
• Resilience
• Mobility and flexibility to access information
• Capital expenditure control
• Security
• Business continuity
• Operational efficiency and impact to head count for operational tasks
• Organizational scalability
Lessons
• Do it right – invest in training, explaining why, and integrate feedback to the final solution.
• These IT projects are recursive; they are being adopted for organizational agility. Incorporate those opportunities to further leverage the investment.
• It always takes longer than you planned.
• It always costs more.
• It impacts the culture in ways you can’t anticipate. If you are fortunate, they will be good impacts.
• Sometimes, Rule 1 needs to be do no harm.
Q&A