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Cisco IT CollaborationRich Gore

23 March 2011

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Collaboration…

• 68,000 employees -- 45,000 contractors -- 130+ Extranet partner companies

• 350 locations in 440 buildings in 90 countries

• 22M calls / yr. at 30+ IP Contact Centers

• 300,000 UC end devices (phones, softphones, mobile devices, etc)

• 1010+ Telepresence units, 64% utilized; 30,000 Telepresence meetings per month

• 600,000 Webex meetings, 110 Million conferencing minutes / month

• 2.4 Million intranet web pages; 42,000 Wiki pages

• 2,000 new videos uploaded / month; 120,000 views / month

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Collaboration…

• 68,000 employees -- contractors -- 130+ Extranet partners

• 350 locations in 90 countries

• 440 buildings

• 22M calls / yr. at 30+ IP Contact Centers

• 980+ Telepresence units

• 300,000 UC end devices (phones, softphones, mobile, etc).

• 2.4 Million web pages; 42K Wiki pages

• 110 Million conferencing minutes / month

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Users Taking Matters into Their

Own Hands

Technology Designed for the Old

World

Enterprise Employee

Enterprises Challenged to Keep Pace

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RSSDiscussion

Forums

Wikis

Social

Bookmarking

IM

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Employee

Demands

“I want Facebook for

the Enterprise...”

“I’m going to do it

whether you

support it or not...”

“Why can’t I get

access to…”

Enterprise

Demands

Standards, Compliance

DR Strategies

Security

Operational Excellence

QoS, SLAs

The CIO Is Caught In The Middle

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Control

The Role of IT: Synchronization

Chaos

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• Continuous

Connectivity

• Virtualization

• SOA

•Social Software

• Employee Mobility

• Real-time Content and Video

• Device Proliferation

• Work Anywhere, Anytime

• Globalisation

• Scale Speed

• Empowered Employees

• Consumer-like

Capabilities

• Green

•Economic Pressures

• Current Content

- Email, PowerPoint

• New Content

- Wikis, blogs

• Video

Four Trends Driving Collaboration

Mobility

Content

Business

Technology

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IP

CommunicationsCustomer

CareConferencingTelepresence

Enterprise

Social SoftwareMobile

ApplicationsMessaging

On-Premise SaaSHybrid

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Telepresence Data

1010+ rooms at Cisco

In 241 cities in 59 countries

909,000 meetings

191,000 avoided travel

$817 M travel cost avoided

$306 M productivity cost savings

441 Metric tons emissions avoided

64% Avg. Utilization

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•20,000 global participants

•90 countries, 270 cities

•211 million air miles avoided

•88 hrs of consecutive events

•Streaming video

• Integration of 7 technologies

•90% cost savings

•Highly engaged employee

experience

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Phone / PC based

Video Advantage

for office / home

Meeting Room and

Industrial Video

Conferencing units

1,200 H.323 Video

Conferencing units

at home and office

Reference Points

• Video conferencing at Cisco had very slow growth until ease-of-use and quality improved

• Today Cisco generates hundreds of thousands of video conferencing minutes per month

• Integration of Tandberg solutions likely to increase that significantly

Enterprise/Scheduled to Personal/Ad-hoc

Webex, Movi, EX90,

Telepresence…

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• 700K meetings / mo. (5M

minutes / day)

• 68% usage increase in 12 months

• Full migration activities took 45 days

• Included testing ,backup, readiness

• Actual account migration took 2 weeks

• 87K users now with single IM solution

• Significant usage increase over previous IM

• Business to Business IM federation

• Changes policy and process

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Phone / PC based

Video Advantage

for office / home

Meeting Room and

Industrial Video

Conferencing units

1,200 H.323 Video

Conferencing units

at home and office

Reference Points

• Video conferencing at Cisco had very slow growth until ease-of-use and quality improved

• Today Cisco generates hundreds of thousands of video conferencing minutes per month

• Integration of Tandberg solutions likely to increase that significantly

Enterprise/Scheduled to Personal/Ad-hoc

Webex, Movi, EX90,

Telepresence…

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Webex Conferencing

600,000 Webex meetings /

month

110 Million conferencing

minutes / month

About 10% video enabled

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Telepresence Data

1002+ rooms at Cisco

In 245 cities in 60 countries

893,000 meetings

194,000 avoided travel

$804M travel cost avoided

$291 M productivity cost savings

434 Metric tons emissions avoided

64% Avg. Utilization

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17

Video of the active speaker

from the TelePresence room in

widescreen display

Video of participants

joining via WebEx

WebEx Client User Experience

Integrated participant list with

active speaker indication

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18

1,138 deployed today (started Sept 2010)

5,000 predicted by end of CY2011This may scale to 20,000 if we enable our entire sales force

Deployment delayed due to:

– Capability enablement (interop)

– WAN Bandwidth concerns

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558 deployed today (started Sept 2011)

1500 deployed by end of CY2011

Deployment delayed due to:

– Capability enablement (interop)

– WAN Bandwidth concerns

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14000 Videos

2000 more / month

120,000 views / month

23 x growth in one year

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7,000 Active Wikis

42,000 pages

8 x growth since 2008

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3000 + entries

30-60 more / month

550,000 views / month

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eLearning

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Workforce Services Today

Functionally Driven

Difficult to find & navigate

Many are event driven

Underlying content

missing, incorrect or

outdated

Finance Services (Payroll, Stock, 401k, Procurement)

HR Services (Comp, Staffing, Benefits, Learning, HR Support)

WPR Services (Cafes, Shipping, Facilities)

IT Services (Mobility, Computing, Network, IT Support)

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26

Information: Many Sources. One View.

Integration with

Directory to show

Experts

Integration with Show and Share

Integration with relevant

blogs and discussion

forums

Personal Communities

Integration with Tagging and Ratings

Personal Dashboard

Integration with related

Communities

Soon –integration with UC / Webex

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www.cisco.com/go/collaborationexperience

Collaboration Experience - Booth C1

Thank you.

Cisco on Ciscowww.cisco.com/go/ciscoit

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Cisco Global Clusters

Cisco Backbone WAN

Sydney

Bangalore,

India

San Jose

Dallas

RTP

EMEA

Amsterdam,

London,

Brussels

Hong Kong

Tokyo

MPLS Network

10 Gigabit Ethernet – 10 Gbps

OC48 - STM16 - 2.5 Gbps

OC12 - STM4 - 622 Mbps

OC3 - STM1 - 155 Mbps

Boxborough

Singapore

Bahrain

Cisco CUCM Clusters

Campus

WAN

Extranet

IPCC

Voicemail

Conferencing

Johannesburg