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Kako se je avstrijska vlada digitalizirala, med seboj povezala različne deležnike in olajšala medsebojno komunikacijo ter učenje in dvignila nivo odzivnosti? Od leta 2006 naprej Avstrija zaseda prvo mesto na lestvici evropske kakovosti storitev e-uprave. Več o e-Government Austria si lahko preberete tukaj.
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eGovernment in Austria = best practice in eEurope
Smart + Open + Trusted = citizen ortiented and mobile Government Christian Rupp, Austrian Federal Chancellery
Federal Government
Digital Austria
Management CIO Spokesperson
Local and National Governments - Chamber Organisations and Industry
Digital Austria Federal ICT Board
Digital Austria eCooperation Board
Provinces, Municipalities, Regions Ministries
ICT in the public sector is like a large vessel
it needs clear decisions quite ahead before real
movement can be planned
eGovernance
Academy
EU eGovernment Ranking Austria on top since 2006
Source: EU-EC eGov Benchmark 2010
eGovernment usage and satisfaction
eGovernment usage
Sweden Austria Great Britain Germany
Source: eGov Monitor 2011
eGovernment satisfaction
Austria Great Britain Germany Sweden
• entered into force on 1st March 2004 designed especially for the electronic communication between citizens and the business world with and between public administrations
• considers Data Protection Act 02
- defines terms and rules - identity and authenticity - citizen card function - source identification number - unique identification in data files - sector-specific personal identifiers - official signatures - citizen card use in private sector - electronic delivery
eGovernment Act legal basis
[email protected] 6/8/12
mobile phones (since 2009): www.handy-signatur.at
• company registration • certificate of residence • criminal record certificate • tax online • social security status • sign documents (e-billing) • eDelivery (official, private) • eSafe • ………..
easy, secure, free
eIdentity = it‘s me
Cards (since 2001): Health insurance cards, official’s service card, student service cards, etc.
since 2002 all communities recording the residence data of persons living in Austria online via the internet
possible to obtain a complete list of all residence of a person in Austria by one mouseclick
linked with the Register of Buildings and Dwellings as well as the Register of Addresses
ensures that the CRR processes only existing data on addresses, buildings and dwellings (including GEO coding) and that all changes (e.g. re-naming of a street) are done automatically
basis for many tasks of the public administration: electronic register, intergovernmental equalisation, the population census, the electronic citizen card
http://zmr.bmi.gv.at
Central Residence Register
eCommercial Register, eLand Register, eReal Estate Database, eCompany Register, ….
reference modell unified access for administration
unified forms – common styleguide
unified standard for ePayment
unified standard for eDelivery
unified standard for exchanging eSignatures and eDocuments
unified access for citizens Unified integration from
internal applications in the eBackoffice
ARCH
ITEN
TURE
S ‐ STA
NDA
RDS
ARCH
ITEN
TURE
S ‐ STA
NDA
RDS
work flow-back office
specialapplication
deliv
ery
MOA-ZS
Protokoll für
Drucksteuerun
g
MO
A-
ZSWeb
Ser
vice
s
Rückschein
MOA-ID
user-portal
PVP (SAML)
PV
P (S
AM
L)
Sec
urity
Lay
er
deliveryinfo
deliveryservice
Elektronische
Zustellung
Rückschein
MOA-SS
MOA-SP
form
s m
anag
er XML-A
Abschluss-dialog
ePayment
EP
S2
MOA-ID
ED
IAK
T II
electronic delivery service
central registers and
ELAK- Backoffice
one-stop-shop portals
Overall Goal
Virtual guide on Austrian authorities since 1997 ~ 200 Live Situations, > 350 online procedures,
> 1.000 eForms, Target Groups - WAI-AAA > 15.000 visitors per day,
> 100.000 documents per day, ~ 1.000 questions and remarks p.m.
~ 200 content partner, > 50% municipalities content syndication One-Stop-Shop personalised services
Citizen centricity
TaxOnline 2,6 Mio User 6,5 Mio declaration/year
USP.gv.at enterprise portal reduction 1 mio EUR per year 60 situations in 10 categories
One-stop-shop
eHEALTH Services medical data, medication, insurance status
efficient back office
• paper ≠ original • paper reduction ~ 40% • document management • efficiency - sustainability • change management • teleworking • electronic delivery
electronic file system (ELAK)
PM-SAP, HV-SAP • budgeting and accounting systems • personnel managing
Digital Archive
electronic process of Law making / Law information system:
• electronic workflow for producing legal texts beginning with the draft bill and ending with the ePublication of the Federal Law Gazette (e.g. law, regulation, announcement, treaty)
• Official publication of the Austrian Federal Law Gazette in the Internet since 1997 - Decisions of the Administrative Court, the Constitutional Court and of the courts of ordinary jurisdiction (Supreme Court, Provincial Courts of Appeals, Provincial Courts, District Courts), Tribunals, commissions (e.g., Independent Federal Asylum Board, Environmental Senate, Data Protection Commission), abbreviation list of legal norms of the Administrative Court
• Free of charge - www.ris.bka.gv.at
• Winner of the Public Service Award of the United Nations in 2007
eLAW
electronic delivery service
central registers and
ELAK- Backoffice
one-stop-shop portals
Overall Goal
epSOS (European Patients Smart Open Services)
PEPPOL (Pan-European Public eProcurement On-Line)
SPOCS (Simple Procedures Online for Cross-
border Services)
STORK (Secure identity across borders linked)
International approach
E-CODEX (e-Justice via Online Data Exchange)
E-Government Trends I
Social Media
Green IT
Cyber Security
Smartphone Open Data Apps
Cloud Computing
Shared Service
Facebook Twitter
Mobiles Breitband
Web 2.0
Wiki Collaboration
Blogs
Semantic Web
Location based Services
Smart Grid Smart Meter
Public Cloud
IaaS Private Cloud SaaS Participation PaaS
Standardisation
Infrastructure
CERT GovCERT
Virtualisation Centralisation
Tablets
App Stores
Video Youtube
Social Engineering
Where are our customers?
more mobile than fix broadband 5,3 Mio. broadband access mobile broadband 60% mobile phone penetration 150% 79% internet usage population 98% internet usage business
E-Government Trends II
Social Media
Green IT
Cyber Security
Smartphones Open Data Apps
Cloud Computing
Shared Services
Facebook Twitter
Mobiles Breitband
Web 2.0
Wiki Collaboration
Blogs
Semantic Web
Location based Services
Smart Grid Smart Meter
Public Cloud
IaaS Private Cloud SaaS Participation PaaS
Standardisation
Infrastructure
CERT GovCERT
Virtualisation Centralisation
Tablets
App Stores
Video Youtube
Social Engineering
cooperation and campaigns
TELEFIT eGov and eBiz SMEs roadshow
SENIORKOM eGov and ICT Info and training +60
eDAY eGov and eBiz SMEs congress
JUNIOR eDAY eGov and eBiz teacher / school pupil
ICT-Fit - ECDL online ICT check Computer Driving Licence
eduGOV eGov tools and eLearning teacher / school pupil
fair‘s press conferences Digital Austria village marketing KIT advertising public relation trainings academy
eGovernment it‘s a journey not a destination! [email protected] Austrian Federal Chancellery www.digital.austria.gv.at
![Rupp Clary[1]](https://img.pdfslide.us/doc/110x75/545988f8af795998788b578b/rupp-clary1.jpg)
