Create Case WhenChatter Topic

Assignedor CRM AI with Chatter Bot

Doug Ayers and Zach Boyd@DouglasCAyers

douglascayers.com@_zachboyd

sfdctrailblazer.com

What are Chatter Topics?Topics are a way to tag and organize Chatter conversations, very similar to how you may use #hashtags on Twitter or other social media sites

Topics not supported inLightning Experience yet (vote for it!)

Chatter Bot for Topics – Inspiration

https://twitter.com/JamesGoerke/status/797120323938381824

Chatter Bot for Topics – Networking

https://twitter.com/DouglasCAyers/status/797130940736819201

Chatter Bot for Topics – Requirement

https://twitter.com/JamesGoerke/status/797133048693346308

Process Builder LimitationsSupported FeedItem (Chatter Posts)Not Supported FeedComment (Chatter Comments) TopicAssignment (Chatter Topics)IdeaExchange Support TopicAssignment in Process Builder Support FeedComment in Process Builder

Wait, don’t we have Quick Actions for this?

Yep!Quite handy too.Check them out on Trailhead.

Path of Least Resistance

When confronted with choosing between:(a)filling out a form or(b)simply using a #hashtag

Most people will almost always choose the path of least resistance.#IncreaseUserAdoption

Demos!

Next Steps

Read blog post about Chatter Bot for TopicsDeploy the code and objects to your sandbox / dev orgWatch video series how to use Chatter Bot to Create CasesWatch video “Enhance the Feed with Chatter Topics and Apex Triggers”

Never stop learning because life never stops teaching

Thank Y u