Create Case WhenChatter Topic
Assignedor CRM AI with Chatter Bot
Doug Ayers and Zach Boyd@DouglasCAyers
douglascayers.com@_zachboyd
sfdctrailblazer.com
What are Chatter Topics?Topics are a way to tag and organize Chatter conversations, very similar to how you may use #hashtags on Twitter or other social media sites
Topics not supported inLightning Experience yet (vote for it!)
Chatter Bot for Topics – Inspiration
https://twitter.com/JamesGoerke/status/797120323938381824
Chatter Bot for Topics – Networking
https://twitter.com/DouglasCAyers/status/797130940736819201
Chatter Bot for Topics – Requirement
https://twitter.com/JamesGoerke/status/797133048693346308
Process Builder LimitationsSupported FeedItem (Chatter Posts)Not Supported FeedComment (Chatter Comments) TopicAssignment (Chatter Topics)IdeaExchange Support TopicAssignment in Process Builder Support FeedComment in Process Builder
Wait, don’t we have Quick Actions for this?
Yep!Quite handy too.Check them out on Trailhead.
Path of Least Resistance
When confronted with choosing between:(a)filling out a form or(b)simply using a #hashtag
Most people will almost always choose the path of least resistance.#IncreaseUserAdoption
Demos!
Next Steps
Read blog post about Chatter Bot for TopicsDeploy the code and objects to your sandbox / dev orgWatch video series how to use Chatter Bot to Create CasesWatch video “Enhance the Feed with Chatter Topics and Apex Triggers”
Never stop learning because life never stops teaching
Thank Y u