Embed Size (px)
Citation preview
JUNEDigital Government and Business Support
Rob WilsonCentre for Knowledge Innovation Technology and Enterprise (KITE)
WHO AM I?
• Professor at Newcastle University
• Director of KITE URC
• Started out as a Researcher in Health Informatics in the Medical Sciences Faculty at Newcastle University
• Since then interests in Public Service management; Partnership/Inter-Organisational working
OUR RESEARCH PROGRAMME
• 20 year programme of research and development into multi-agency working
• Research into a range of complex or ‘wicked’ problem areas (inc sustainability, health and social care)
• And student experience, university information systems
• Most recently working with the NELEP as a ‘critical friend’ to the Growth Hub procurement
Multi-faceted complex problem
THE PROCESS
Business Support
SalonIssues
Needs This Workshop/ Living Lab
Priorities for the LEP
An Architectural Framework
We need to make this explicit if we are to be clear about the implications of the
priorities and recommendations.
SMALL BUSINESS & GOVERNMENTTHE RICHARD REPORT (2008)
• [Information] centres should be rolled out across the country, delivered by major libraries and leading universities … that have the proven competence to deliver expert information services, providing depth behind the web-based service.
• Central to the BIS would be a system of online customer feedback and Buyer and Seller grading and rating, as used by millions of consumers every day on e-bay…replacing unaccountable and intermittent accreditation by Government.
• We propose the whole regional business support apparatus of RDAs and Business Links should be replaced by a single, web-based Business Information Service.
• The regionalisation of Business Link has removed both the advantage of local governance and the efficiency and impartiality of central Government.
• …business support policy needs to clearly reflect the difference between providing information and expert advice or support.
SMALL BUSINESS & GOVERNMENTTHE RICHARD REPORT (2008)
Fragmentation
Overload
Accessibility
Stability Digital
Peer to peer
Generic/ customised
Infrastructure
InformationBusiness Support
Services
Platform
TrustGovernment
Local
Commercial
Professional
Peer Networks
Central
SMALL BUSINESS & GOVERNMENTTHE RICHARD REPORT (2008)
Local Businesses
BIS
Demands onSystems, resources and
practice New guidance
& targets
CBI
IoD
InnovateUK
LEPs, Local Gov, VCS, Local BIS, Unis
Business Support in an organisational aquarium
OUTCOMES OF THE SALON:
Sustainable Diversity– Specialisation and Targeting
Dependable Governance– Identity, provenance and recourse
Effective Curation– Brokerage and Intermediation
Relevant, personalised and accessible services.
TRUSTWORTHY INFORMATION
Identity: knowing who individuals and agencies are.
Provenance: knowing the source of any item of information.
Recourse: having somewhere to go to correct mistakes or unfairness.
These can be delivered by an appropriate Information infrastructure
Relevant, personalised and accessible services
This implies a support hub:
A safe space for encounter, discovery, conversation and transaction.
Actors can be reliably recognised.
All content has clear provenance.
There is a clear point of recourse.
Sustainable Diversity
Dependable Governance
Effective Curation
Policy Makers
Government Department Programmes and Initiatives
Business Support Hub
Business Support Services Providers
Review & Evaluation
Other B2B services
Public Procurement Markets
Commercial MarketsExport Markets
Business Support Services User
DBIS DCLG DECDWP
Other Hubs
User CommunitiesCurator - Broker
Publications of Offers & Information
Governance& Governors
WHAT NEXT?
• Tendering process has started
• Aim to ‘go live’ in April
• We have served as ‘Critical Friends’ to the process so far
