Bots are Transforming Collaboration

Jim Williams

Managing Director

RBC Capital Markets

• Challenging the norm – what

can Symphony do for RBC?

• Unleashing the creativity

• The Art of the Possible

Agenda

RBC Hackathon Chat bot

Develop a framework that learns from a conversational-

style interaction from the reader with the objective of

anticipating upcoming commands

Symphony Me

Increase reader engagement of and interactivity with

research reports providing a means to bridge

communications gap between clients and authors

Integration Platform

Integrate Symphony into existing internal applications to

enhance their functional capabilities and/or user

experience

• Unconstrained environment

• New ideas, tools and techniques

• Collaborative approach

• No right solution vs wrong solution

• 2 days

Support Desk Automation • ITRS data feeds are pushed to Symphony instead

of email

• New chat rooms are automatically created for

each ITRS notification, adding all immediate

support and development personnel to one room

• Support team is joined by an intelligent bot that

automates much of the issue resolution process

• Integration with incident & change management

systems to streamline the support framework

Research Too • Bridge the communications

gap between clients and

authors

• Applies NLP to extract context

from chat messages.

• Attempts to understand the

context and subject of interest,

and searches for matching

research

• Real-time recommendations

tailored to each client

NLP meets Trade Execution • System of services interfacing with clients using

natural language

• Offering integration with virtually any internal or

vendor product

• Natural language input is interpreted, pertinent

information is extracted to execute the desired

command or query

• The more the bot learns, the more accurate and

reliable it will become

The Art of the Possible • Manage interactions with clients and

each other in a more automated way

• Intelligent processing of conversations

• Deliver more value to the client with

less work

• Central hub for collaboration, external

interfacing and automation

• New ways of working

Thank You.