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Bots and the Internet of ThingsTransforming SAP
Sam Lakkundi
SVP & CIO, Kore
Anish Shah
Senior Director, IoT LOB, SAP
Sensors ConnectivityPeople & Processes
SAP IoT – Connect & Transform
SAP connectivity solutions for the IoT provide everything you need to generate data-driven intelligence from connected things, people and devices.
SAP offers an end-to-end solution for IoT
Kore- Reimagine
Connect your business via chat bots via with the new generation of Internet-enabled devices in the cloud, transform your existing business processes and reimagine your business and customer experience.
Kore offers a Natural Language Processing chat platform
Embedded Sensors
Sensors are now found in a wide variety of applications, such as smart mobile devices, automotive systems, industrialcontrol, healthcare, oil exploration and climate monitoring. Sensors are used almost everywhere, and now sensortechnology is beginning to closely mimic the ultimate sensing machine … the
humanbeing.
IoT data is only as powerful as actions that can be taken
Only SAP has a complete IoT solution
Platform + partner solution + SAP managed services
Edge (Onsite) Business owner (SAP Customer)
Business Suite Systems
(ERP, CRM , etc.)
Applicati
on
Data Processing
dynamic tiering
Hadoop
In-Memory Engines ∞ Storage
Device Integration
Process Integration
IoT Applications (SAP, Partner and
Custom apps)
smart data streaming
remote data sync
HANA Big Data Platform
Device
Device
SQL
Anywhere
Streaming
Lite
IoT Managed Data
Service Scope
SAP HANA Platform for IoT
How enterprises are getting return on their IoT investment
Reduced maintenance costs
Proactive alerting onsensorinformation results in preventative incident management
Improved device effectiveness Early failure prediction and
performance of corrective actions
results in increased availability of critical assets
AssetsModel
Run
Derive business value from your devices &Assets
Accelerate productivity &
reaction time by reducing
response time between receiving
alerts & taking associated actions
SAP Managed ServicesEnable digital transformation while ensuring the stability of your core business
Improved service profitability 24X7 SLA backed monitoring
results in lower TCO
What are bots?
Get information and actionable insights
Delivers alerts as events occur
Execute transactions
Delivers alerts on a schedule
Execute direct actionsrelated to an alert
Converse in natural language
Video: Bots according to Facebook/Microsoft
Bots are intelligent assistants that enable workers to communicate with business systems like they converse with people
Bots Demo
1010 © Copyright 4/18/16 Kore, Inc.
Kore, the bots platform for SAP – built by SAP…
SAP Leave Request Bot
How much vacation doIhave left?
You have17.5 daysof vacation left. Youhave taken4.5 daysof leave this yearso far.
Createleave request?1. Yes2. No
Create leave request, yes
Forwhichdate?
One week after the company meeting in August
SAP Stock Champion Bot
Alert
Shortage of Product A expected in 3 months becauseof deliverydelay of PurchaseOrderxyz
Tell me more
NewSalesOrder 123 from Customer ABC for 800 unitsof ProductA dueby June23,2016, wewill be441 unitsshort.
Which sales order could we change to make it work?
1. DelaySalesOrder456 of CustomerQfor$6.2mfor40 days
2. DelaySalesOrder589 of CustomerWfor$8.25mfor30 days
CONVERSATIONAL BOTS
PLATFORM
ANSWER
ENGINE
«@SAPC4C: I didn’t received my order yet»
«@SAPC4C : We are looking for it, can you give us your order number?»
SEMANTIC
ANALYSIS
CONTEXT
ANALYSIS
SAP
C4C
How Kore SAP Bots are able to converse
type: @username value: B
GoodsReceipt
Type: noun Value : order
Category: Object
Negation Object : receive
type: verb value: To
receive Subject: I
@GoodsReceipt : I didn’t receive my order yet
Kore Conversation Breakdown..
Whether you’re at your desk or on the road, Kore is the best way to stay connected to people, teams and the apps you rely on
We believe that no UI is the best UI, no UX is the best UX and no App is the best app
Kore Bots are Omnipresent
Kore is available anywhere you work…
Chat – Use your favorite tool; iMessage, SMS, Skype Mobile – Deploy within your mobile appWeb – Instantiate on any websiteEmail – Communicate the way you do today
What is Omnipresent?
@SMS
Sam Lakkundi
EmployeeDetails
@PeopleSoftshowme my employeesdetails
Sam Lakkundi
Here is the reportof your direct reports.
PeopleSoft
EmployeeDetails
@PeopleSoft
EmployeeDetails
@PeopleSoft: Here is the reportof your direct reports.
Example: Works with your existing email
Update the GE opportunity, the close date is March 30th. 2016
Example: Works with your existing Skype
@WindFarmB what is the turbine Status today?
WindFarmB:Blade rotated of windmill 1671 by 15 degrees. Recorded transaction in S4 Hana at 15:34
Example: Works with your existing Amazon Echo
Message people/teams Message systems Message things
NewLead
Connected Oil Field
SAP Connected Oil Field Bot– 15min ago
Oil Field: A
Avg Drill Depth: 60ft/day
Penetration Rate: 124 ft/day BHA Efficiency: 140 ft/hr
SAPConnected Oil Fiel
Penetration Ra BHA Efficiency
d Bot– 5 minago
h:50ft/day
te: 119 ft/day: 136 ft/hr
Oil Field: B
Avg Drill Dept
Connected Wind Farm
Wind Farm: A
Turbine Status: Good
Rotator Speed: 11.8 RPMWind Speed: 2.9 m/s
Direction: NWN
SAP Connected Wind Farm Bot– 17 min ago
SAP Connected Wind Farm Bot– 17 min ago
Wind Farm: B
Turbine Status: GoodWind Speed: 2.9 m/sDirection: SSW
Kore – Your one messaging platform for people, systems and things
Industries Most Comprehensive Secure Messaging Platform…
Delivery control
Sharing control
Control templates
Expiration control
Kore Secure Messaging Demo
How To Contact Us..
Sam Lakkundi – SVP & CIO [email protected] (Mobile)https://www.linkedin.com/in/samlakkundi samlakkundiwww.kore.com
Anish Shah– Senior Director [email protected] (Office)https://https://www.linkedin.com/in/anish-shah-120387 www.sap.com
Ryan Oistacher– Director of Product Marketing [email protected] (Mobile)https://https://www.linkedin.com/in/ryanoistacher ryanoistacherwww.kore.com
22 Copyright 4/18/16 Kore, Inc.
RUN SIMPLE RUN SLIM RUN LIVE
RUN BETTER
Thank You
Visit booth #1450 for ongoing presentations and demos
Theater presentation: Tuesday, May 17, 1:00PM – 1:20PM, Digital
Enterprise Platform Topic Area 3
Theater presentation: Wednesday, May 18, 11:00AM – 11:20AM,
Partner and SME
New opportunity
created
New Opportunity
Data
over WebServices
Kore Bot Server
WebServices“pull” New
Opportunity
Actions
Alerts
Map Alert Fields
Alert Filter:Is Amount> $50,000?Yes
Update Opportunity
User can choose a mapped action
Update Opportunity Details:User InputOpportunity Amount = $125,000
Updated
Opportunity Data
over WebServices
Sample Use case:
A Sales Rep would like to be notified when new Opportunities are entered in C4C right away.
Filter opportunities greater than $50,000.
Take actions right away to update the opportunity if needed.
How Kore SAP Bots interact with SAP ERP
Bot for SAP/ERP
Bot for SAP/CRM
Bot for C4C
Bot for SuccessFactors
Bot for
Concur
Bots Server
HCI/PI
Cloud Identity Service
CloudConnector
On-premise
Other
on-premise
Cloud
Other cloudservices
How Kore leverages the power of HANA Cloud Platform
