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What I need… What can make an interactive agency work properly today

Bogdana Butnar: What I need…

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Prezentarea Bogdanei Butnar la IMTO 2009: What I need…

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Page 1: Bogdana Butnar: What I need…

What I need…What can make an interactive agency work properly today

Page 2: Bogdana Butnar: What I need…

This is about advertising

Why?Because advertising is the first system of money-making for any new

Internet thingie

So deal with it…

Page 3: Bogdana Butnar: What I need…

need time

need education = need money = need time

need specialists = need education = need money = need time

need technology = need money = need time

need digital planners = need education = need specialists = need education = need money = need time

need money

Page 4: Bogdana Butnar: What I need…

2 significant needs

Page 5: Bogdana Butnar: What I need…

2 significant TRUTHS

Page 6: Bogdana Butnar: What I need…
Page 7: Bogdana Butnar: What I need…

One specific need

Page 8: Bogdana Butnar: What I need…

One specific need

Page 9: Bogdana Butnar: What I need…
Page 10: Bogdana Butnar: What I need…

Internet is about

Myths

(great) expectations

Fustrations

Unexplained succeses

Page 11: Bogdana Butnar: What I need…

Internet is about

Conversion funnel

Standards

Reliability

Ease of use

Immediacy

More data we can use

Page 12: Bogdana Butnar: What I need…
Page 13: Bogdana Butnar: What I need…

Reliable conversion measurement

Conversion funnel or how we prove online sells

One known experiment in Romania

No biiig success story

Failing CTR before successful CTR

No conversion experience

No ability to meet foreign providers’ expectations

No good practice guide

No in house teams for optimization

No model for conversion

No time to make model

Page 14: Bogdana Butnar: What I need…

Reliable conversion measurement

Make your own conversion scheme and sell it to the client

Set up quick&easy measurement algorithm; create quick&easy interface

Use it

Page 15: Bogdana Butnar: What I need…

Conversion data

We do not have it or we do not have the time to interpret it

We do not have ENOUGH specialists to design conversion-based programs

Press clients to supply it

Do not be discouraged by it

Use it to improve the next program

Page 16: Bogdana Butnar: What I need…

Industry standardsCTR monitoring scandal – opposing parties, strange arguments for not

implementing it, clients not asked, payment issues

Traffic issues – two standards of measuring traffic of websites

SATI measurements: basic in presentation and the way they are thought out

Blogosphere is not measured

No actual way of measuring brand (!!!)

No research data on users and their behavior

Two to three foreign providers offering their services and slow adoption policies

Page 17: Bogdana Butnar: What I need…

Implement the campaign results software in a palatable form and do it fast

All publishers (in ALL forms) wanting to get advertising money should be audited

All beyond banner projects should implement a standard algorithm for measuring

Get some industry standards # publish industry segmented

traffic and industry segmented CTR results without pointing out the company/brand

Page 18: Bogdana Butnar: What I need…

More easily usable campaign management software

Campaigns need to be resolved with speed for efficiency

Currently we are peddling excell files

If there is no standard then at least inside agencies a system of real time campaign management should be implemented

Assign responsibilities for this role

Train specific people to do it

Page 19: Bogdana Butnar: What I need…

Seriously… do ghosts (God forgive me!)

Page 20: Bogdana Butnar: What I need…
Page 21: Bogdana Butnar: What I need…

Data

Looks researched

Gives arguments

Makes you look good

Gets your boss to like you

Trust (like) the agency

Page 22: Bogdana Butnar: What I need…

Conversion

Leads

Sales

Makes you look good

Gets your boss to like you

Trust (like) the agency

Page 23: Bogdana Butnar: What I need…

conversion model

case studies

standards

data

fast#smart

Page 24: Bogdana Butnar: What I need…