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ASL BiSL Foundation (formerly ASL Foundation) has managed ASL and BiSL’s key ideas for several years, and is now developing them further. In doing so, it is seeking to bring business and IT closer together. The supply of information – perhaps by its very nature – needs to take place via an integrated chain.
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Introduction BiSL
Spring 2010
ASL BiSL Foundation
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ASL BiSL Foundation
• Professional association for Information Management and Application Management
• Non-profit, Vendor-independent, Public domain organization, founded in 2002 in the Netherlands
• Funded by 30 Demand and Supply organizations who benefit from standards and best practices
• Advance professionalization of IT from both a business and an IT perspective
• Standards and best practices are freely available
• http://www.aslbislfoundation.org
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• Dependency on IT still growing/Growth of business involvement with IT
• Standardisation en componentisation:growing complex IT-landscape
• Power-shift to customers• Pressure to perform and adapt
• Demand organisation in charge: how to manage IT from a business perspective and without too much knowledge of technology.
• From development to maintenance and innovation at the same time: leverage what you’ve got
Observations
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• Keeping up with speed of business change
• Dealing with complexity of hybrid application portfolios
• Coping with sustainability issues
• Developing a relationship with the business
• Coping with immature demand management
IT Supply is challenged
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And so is Demand
How to manage suppliers in a complex world?• IT not pro-active and innovative• IT organizations still live in a technology driven world and
provide technology driven services and contracts. They are not going to change that (40 years!)
• IT just doesn’t really understand the laws of business
How to manage the demands and needs in the business process:
• Adaptability of the business processes and users is most often the weak spot
• What’s important, what not. Budget is limited.
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Two-way traffic
You can’t just blame IT, you’ve got your own responsibilities:• Usage of information• Business data• Contact with IT• Functionality and quality requirements, including
specification and acceptance testing • Business cases and funding• Procurement and coordination of IT services• Information strategy
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Reliability
Speed of change
Costs
And you just can’t have it all
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• Which expectations?• Which requirements?• Agreed by all stakeholders?• Who are the stakeholders?• How to communicate expectations?• What have we actually bought?• How satisfied are we?• ...
Clients need capabilities for demand management
It’s tough being an IT Customer
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• Business Information Management improves maturity of demand management by offering a systematic approach
• BIM ensures adequate information services • BIM’s mission is to
– represent the business’s interests towards providers of information services
– manage the demand organization • BIM is the interface between business and IT• BIM is a business responsibility!
Proudly presenting ‘BIM’
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• Information provisioning: ensuring the availability of the information used to execute and manage the business process and the organization
• Business Information Management: the part of an organization that deals with the management of information provisioning - its design and adaptation, and monitoring and maintaining the working of information provisioning
BIM
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Positioning Provider & Customer
Infrastructuremanagement
Applicationmanagement
BusinessInformation
management
• Applications• Maintenance and renewal perspective
• IT infrastructure• Operations perspective
• Information provisioning• User perspective
SupplyDemand
Contracts, agreements,
SLA’s
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ITBusiness processIT use/needs
Overall corporate governance/policies
BIM
Executing BIM
BIM dynamics
Use management cluster
Functionality management
Organization of the “IV” column
Future of “IV”
“IV” Control
Link between execution and policy
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BusinessManagement
Users
Business Information Management
IT & Business
IT Service Customer
Business dept
• Advising Customer management as to strategic and tactical information requirements
• Specifying information requirements• Designing and implementing non-
automated Information systems • Acquiring automated Information
systems and related services• Designing and implementing
processes and procedures for use of Information systems
• Supporting the end users on how to use the Information systems
• Ensuring that Information systems are used appropriately
BIM
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Planning and resource management
Financialmanagement
Demandmanagement
Contract Management
Operationalsupplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management Functionality management
Specifyinformation
requirements
Design non-automated
IS
Prepare transition
Review and testing
Establishbusiness
process devel.Informationstrategy
Strategicsupplier
management
Strategic infor- mation partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organizationstrategy
InformationLifecycle
Management
EstablishInformation chain
developments
Establishtechnologicaldevelopments
Change-mgt
Transition management
InformationPortfolio
Management
BiSL Framework
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• Systematic approach to support and improve BIM
• Process framework: ‘checklist’ of process areas within BIM
• Based on best practices • Strategic, tactical als well as operational level• Context of specific organization drives
implementation choices and priorities • BiSL is tool to achieve better BIM
BiSL Elevator pitch
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Planning and resource management
Financialmanagement
Demandmanagement
Contract Management
Infor-mationcoor-
dination
Functionality management
Specifyinformation
requirements
Design non-automated
IS
Prepare transition
Review and testing
Establishbusiness
process devel.Informationstrategy
Strategicsupplier
management
Strategic infor- mation partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organizationstrategy
InformationLifecycle
Management
EstablishInformation chain
developments
Establishtechnologicaldevelopments
Change-mgt
Transition management
InformationPortfolio
Management
BiSL Framework
Day-to-day management to
ensure continuity of support for the
business
Business: Production, Costs, Revenue, Image User support and guidance for existing systems Data quality Operational interaction with internal/external IT
service providers and monitoring IT services
Operationalsupplier
management
Business datamanagement
End usersupport
Use management
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Planning and resource management
Financialmanagement
Demandmanagement
Contract Management
Operationalsupplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management Functionality management
Specifyinformation
requirements
Design non-automated
IS
Prepare transition
Review and testing
Establishbusiness
process devel.Informationstrategy
Strategicsupplier
management
Strategic infor- mation partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organizationstrategy
InformationLifecycle
Management
EstablishInformation chain
developments
Establishtechnologicaldevelopments
InformationPortfolio
Management
BiSL Framework
Change-mgt
Transition management
Keeping the information provisioning fit for the
business(short term business-
IT-alignment)
Manage changes and decision making
Business: Time to market, Costs, Revenue, Image Speed & Quality Sound decision making Translating needs into information requirements Embedding IT solutions into business processes Assurance that the change will work in practice Ensuring that transition into use will go smoothly Implementing ‘between the ears’
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Planning and resource management
Financialmanagement
Demandmanagement
Contract Management
Operationalsupplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management Functionality management
Specifyinformation
requirements
Design non-automated
IS
Prepare transition
Review and testing
Establishbusiness
process devel.Informationstrategy
Strategicsupplier
management
Strategic infor- mation partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organizationstrategy
InformationLifecycle
Management
EstablishInformation chain
developments
Establishtechnologicaldevelopments
Change-mgt
Transition management
InformationPortfolio
Management
BiSL Framework
Keeping time, money, business cases, progress, demand, contracts, suppliers, quality & expectations under control
integral (daily support and changes )
Business: Costs, Benefits, Risk Capacity for operations and change Business cases Ensuring that business gets required information Contracting internal/external service providers
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Planning and resource management
Financialmanagement
Demandmanagement
Contract Management
Operationalsupplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management Functionality management
Specifyinformation
requirements
Design non-automated
IS
Prepare transition
Review and testing
Establishbusiness
process devel.Informationstrategy
Strategicsupplier
management
Strategic infor- mation partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organizationstrategy
InformationLifecycle
Management
EstablishInformation chain
developments
Establishtechnologicaldevelopments
Change-mgt
Transition management
InformationPortfolio
Management
BiSL Framework
Ensuring strategic alignment of business & IT
Long term business-IT-alignment
Business: Capital, Profit, Risk Influences from other organizations Influences from within the organizations Technological influences and opportunities Information strategy per business process Balanced information strategy for organization
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Planning and resource management
Financialmanagement
Demandmanagement
Contract Management
Operationalsupplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management Functionality management
Specifyinformation
requirements
Design non-automated
IS
Prepare transition
Review and testing
Establishbusiness
process devel.Informationstrategy
Strategicsupplier
management
Strategic infor- mation partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organizationstrategy
InformationLifecycle
Management
EstablishInformation chain
developments
Establishtechnologicaldevelopments
Change-mgt
Transition management
InformationPortfolio
Management
BiSL Framework
Ensuring effective organization of
business information management
function
Business: Capital, Profit, Risk Suitable service providers Alignment of BIM with various departments Relationships with other (information) organizations Structure and responsibilities BIM
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Planning and resource management
Financialmanagement
Demandmanagement
Contract Management
Operationalsupplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management Functionality management
Specifyinformation
requirements
Design non-automated
IS
Prepare transition
Review and testing
Establishbusiness
process devel.Informationstrategy
Strategicsupplier
management
Strategic infor- mation partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organizationstrategy
InformationLifecycle
Management
EstablishInformation chain
developments
Establishtechnologicaldevelopments
Change-mgt
Transition management
InformationPortfolio
Management
BiSL Framework
Ensuring alignment of all strategic plans
Business: Capital, Profit, Risk Checking and coordinating various plans and
initiatives in the organization
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Planning and Control
Financialmanagement
Demandmanagement
Contract Management
Operational ITmanagement
Datamanagement
Usersupport
Infor-mationcoor-
dination
Operations management Functionality management
Requirementsspecification
Design non-automated
IS
Transistion planning
Review and test
Definebusiness
process dev.
Developinformationstrategy
Supplierrelationship
management
Chain partnerrelationship
management
Defineorganization
Userrelationship
management
Develop I-organizationstrategy
InformationLifecycle
Management
Definechain
developments
Definetechnologicaldevelopments
Change-mgt
Transition
InformationPortfolio
Management
BiSL Framework
Ensuring alignment of all strategic plans
Business: Capital, Profit, Risk Checking and coordinating various plans and
initiatives in the organization
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Planning and resource management
Financialmanagement
Demandmanagement
Contract Management
Operationalsupplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management Functionality management
Specifyinformation
requirements
Design non-automated
IS
Prepare transition
Review and testing
Establishbusiness
process devel.Informationstrategy
Strategicsupplier
management
Strategic infor- mation partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organizationstrategy
InformationLifecycle
Management
EstablishInformation chain
developments
Establishtechnologicaldevelopments
Change-mgt
Transition management
InformationPortfolio
Management
BiSL Framework
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Summary BiSL
• The world is changing rapidly• Organizations depend on information to survive• Managing information isn’t easy• Organizations need specific capabilities• BiSL offers guidance for customers• Operational, Management, Strategic